Fouad Mahmoud

Fouad Mahmoud

Front Office Supervisor at Cham palaces & hotels
Lives in Abu Dhabi, United Arab Emirates
over 6 months ago

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Proactive , motivated receptionist who can held all the responsibilities which relate to front desk member to work in good professional way and interactions to make the guests feel full comfortable about a specific service which they will be looking for in any hotel , Professional manner with an emphasis on hospitality and guest service
, Positive attitude and excellent team player

Experience

  • Front Office Supervisor

    Cham palaces & hotels - Damascus, Syria

    Front Office reception
    March 2011 - September 2016 ยท 5 years and 8 months

    Welcome and fulfill the check-in process for Guests and group arrivals , Complete the check-out process for departing guests using the hotel systems Manage, effectively and efficiently, Guest requests, inquiries, and complaints Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events , Maximize sales revenues through up-selling and marketing programs , Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems

Education

  • Bachelor

    Damascus University - Damascus, Syria

    March 2011 - September 2016

    BA in English language and literature

Languages

  • English
    Full professional
    80%
Connections
Vivian Lemeh
assistant front office manager at hotel
Following
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