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Proactive , motivated receptionist who can held all the responsibilities which relate to front desk member to work in good professional way and interactions to make the guests feel full comfortable about a specific service which they will be looking for in any hotel , Professional manner with an emphasis on hospitality and guest service
, Positive attitude and excellent team player
Front Office Supervisor
Cham palaces & hotels - Damascus, SyriaFront Office receptionMarch 2011 - September 2016 · 5 years and 8 months
Welcome and fulfill the check-in process for Guests and group arrivals , Complete the check-out process for departing guests using the hotel systems Manage, effectively and efficiently, Guest requests, inquiries, and complaints Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events , Maximize sales revenues through up-selling and marketing programs , Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
Damascus University - Damascus, SyriaMarch 2011 - September 2016
BA in English language and literature