Founé MANSALY

Concierge assistant at Chalet Royalp Hotel & Spa
Lives in Villars-sur-Ollon, Ollon, Switzerland
over 6 months ago

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I have 12 years experience in Tourism and I worked in a 4-star hotel in Paris and 5-star hotel in Mexico.
I feel the urge to meet new challenges in the luxury hospitality.

Experience

  • Concierge assistant

    Chalet Royalp Hotel & Spa - Villars-sur-Ollon, Ollon, Switzerland

    Front Office concierge
    December 2017 - Now · 1 year and 1 month

  • Setup Manager

    Pierre et Vacances - Paris, France

    Revenue Management
    October 2016 - November 2017 · 1 year and 2 months

    - Managed inventory for Spanish / Portuguese / Corsican markets - Negotiated group rates - Benchmarked competitive prices and offers

  • Public Relation Agent

    Gran Bahia Principe - Tulum, Mexico

    Public Relations
    August 2016 - September 2016 · 2 months

    - Managed customers’ complaints - Advised customers on touristic activities as a concierge - Operated restaurant reservations

  • Receptionist

    Gran Bahia Principe - Cobá, Mexico

    Front Office reception
    May 2016 - August 2016 · 4 months

    - Conducted check-in and check-out, and made reservations for international customers - Advised customers on touristic activities as a concierge

  • Receptionnist

    Hotel Royal Madeleine 4-star hotel - Paris, France

    Front Office reception
    December 2015 - May 2016 · 6 months

    - Conducted check-in and check-out, and made reservations for international customers - Advised customers on touristic activities as a concierge - Managed the hotel’s bar and welcomed customers for breakfast

  • Setup Manager - Revenue Management Department

    Pierre et Vacances Center Parc - Paris, France

    Revenue Management
    November 2008 - October 2015 · 6 years and 12 months

    - Received, analysed and verified hospitality tariff and service data - Encoded received data in the proprietary computer system - Managed inventory for Spanish / Portuguese / Corsican markets - Negotiated group rates - Benchmarked competitive prices and offers

  • Reservation agent

    Pierre et Vacances Center Parc - Paris, France

    Reservations
    November 2003 - November 2008 · 5 years and 1 month

    - Provided multi-lingual customer service via telephone and email for European guests - Resolved customer complaints with professionalism - Sold, processed and confirmed reservations using selling techniques and strategies

  • Reservation agent

    Cityrama Air city Services - Paris, France

    Reservations
    September 2002 - November 2003 · 1 year and 3 months

    - Provided telephone support for international customers - Supported orders, created email / fax confirmations and worked with billing services - Welcomed customers as a counter agent at Roissy Charles de Gaulle International Airport

Education

  • European Bachelor Hotel and Tourism Management

    CMH Paris - Centre de Management Hôtelier International - Paris, France

    October 2015 - September 2016

    Luxury Hospitality Management

  • BTS (technical degree) in Tourism Sales and Production

    JMSA - Paris, France

    September 2003 - April 2005

    WORK AND STUDY PROGRAM

  • DEUG (university degree) in Spanish with an English minor

    Michel de Montaigne University - Bordeaux, France

    July 2000 - May 2003

Languages

  • French
    Native or fluent
    100%
  • Spanish
    Full professional
    80%
  • English
    Full professional
    80%

Skills

  • Challenge
  • Conciergerie
  • Guest Service
  • Hospitality
  • Management
  • Opera / Fidelio
  • Public relation
  • Reservation
  • Stress Management
  • Work efficiently
  • Yield-management
Connections
Marc Borrell
Resident Manager of Luxury Boutique Hotel @Cerf Island Resort & Spa Seychelles | Official Winner of ‘World Luxury Hotel Award’ - 2018 en Cerf Resort Seychelles
SHADY BANYATA
Night Manager at Swiss-Belhotel International
Mihai Lițoiu
Sales Executive at Radisson Blu Hotel, Bucharest
View 39 connections
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