François Denan

François Denan

Rooms Controller at Marriott County Hall
Lives in London, United Kingdom
over 6 months ago

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  • Rooms Controller

    Marriott County Hall - London, United Kingdom

    Front Office reception
    June 2017 - Now · 1 year and 8 months

  • Guest Relation

    TUI - Lyon, France

    Back Office
    April 2016 - September 2016 · 6 months

    Measure customer dissatisfaction and settle the dispute with a financial compensation. Deal with many actors of tourism such as travel agency, hotel and airline companies. Report to Production and Reservation Department recurrent customer dissatisfaction on a destination

  • Receptionist

    Odalys, Les Floridianes - Aix-en-Provence, France

    Front Office reception
    June 2015 - September 2015 · 4 months

    Routine operation of the front desk department Manage room reservations using computerized reservations systems Coordinate customer and companies payments and billing

  • Receptionist and Banquet Waiter

    Le Châtelain Boutique Hotel - Brussels, Belgium

    F&B service
    November 2013 - May 2014 · 7 months

    Ensure guest satisfaction and deal with any complaints by giving them a solution Deliver personalized service Communicate with housekeeping, restaurant and maintenance staff to ensure that great quality service is provided to guests Setting up banquet according to the type of event Serve the food and the beverage during banquets, meetings, events, conventions and conferences Manage functions with autonomy

  • Receptionist, Chef de rang and Room Intendant

    Hôtel des Dromonts - Morzine, France

    Management Trainee
    December 2012 - April 2013 · 5 months

    Welcome guests and introduced them services and amenities of the hotel. Collect payment from guests during checking out. Night auditor shifts with full responsibility of the cashier of the day Chef de rang in the gastronomic restaurant « La Table du Marché »

  • Rotation

    Hôtel Vatel - Nimes, France

    Management Trainee
    September 2012 - June 2015 · 2 years and 10 months

    30 weeks of practical Overview of all operations department. HACCP Standard Manage the first and second years French and International students in operations department Skills in multicultural management.


  • Master of Science

    INSEEC Lyon - Lyon, France

    September 2015 - March 2017

    Msc 1 : International Management Msc 2 : Luxury Management, Fine Food and Tourism

  • Hotel and Tourism Management

    Vatel Nimes - Nimes, France

    September 2012 - June 2015


  • French
    Native or fluent
  • English
    Full professional
  • Spanish
    Limited working


  • luxury attitude
  • Micros
  • Pack Office
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