Francesca Cairoli

Head of Ticket Counter and Call Center at Etihad Regional
Lives in Lugano, Switzerland
over 6 months ago

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Experience

  • Head of Ticket Counter and Call Center

    Etihad Regional - Lugano, Switzerland

    Guest Relations
    June 2009 - Now

    . Supervise the Ticket Desk Sales Agents to ensure the service level achievement . Manage back-office works (i.e. Customers’ emails, mainly most sensitive cases ) . Auth specific actions to be taken especially in situations of high stress . Provide information and assistance in order to increase Guests’ satisfaction .Monitor the Call Center work to ensure the service level achievement . Conclude subscription and groups contracts to meet growth in line with budget . Support the Staff Travel department to issue tickets for duty/leisure travels . Sell tickets to meet growth in line with budget . Monitor Customer relations work . Assist team to responding a correct way during and after calamity . Trainer on the job . Staff shifts managing . Owner of costs center Manpower budget and yearly budget

Languages

  • English
    Full professional
    80%
  • French
    Professional working
    60%
  • German
    Professional working
    60%
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