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C-Hotels Firenze-Roma-Milano - Florence, ItalyOtherJanuary 2016 - Now · 2 years and 12 months
• Sales office - Participate to the sales goals - Participate to the monthly analysis of the achieved Sales goals using the tools Opera and Pegasus - Take care and follow up the Hotels’ RFP through Lanyon, HRS and Pegasus - Carry out the sales calls - Take in care of the e-mails to the potential clients - Organize meeting and site visit through the Hotels - Stay in touch with the client's interest organizing meeting and event into the Hotel • Fairs and workshop - BIT – Milan (Italy) - Réunir International – Paris (France) - IMEX – Frankfurt (Germany) - The meetings show – London (UK) - TTG – Rimini (Italy) - IBTM - Barcelona (Spain) - ITB – Berlin (Germany) - SWTF – Shanghai (China) - Workshop: Ibiza Private MICE Forums, Buy MICE Rome and Milan - Door to door: Milan, Rome, Turin • Marketing office - Carry on the esthetic part of the social media pages - New letters and E-mailing to the client
Sales & Marketing Intern
Radisson Blu Royal Hotel, Brussels - Brussels, BelgiumSales & MarketingApril 2015 - September 2015 · 6 months
Sales office Participate to the monthly analysis of the achieved Sales goals using the tools Salesforce and Travelclick Carry out the sales calls Take in care of the e-mails to the potential clients Supporting the Sales Executive in organizing meeting and events tours of the Hotel Stay in touch with the client's interest organizing meeting and event into the Hotel • Marketing office Participate to the Marketing decisions with the Content Manager and the Marketing Coordinator Participate to the monthly analysis of the achieved Marketing goals using the tool Revinate Answer to the guest’s reviews on the Online Booking Websites (Booking.com, TripAdvisor, Hotel.com, Yelp!) Following the guests’ conversations and posting on the major Hotel’s Social Media accounts (Facebook, Twitter, Instagram, Google+) Carry out Marketing accounting’s duties : invoices, travel order requests and expense reports
Front and back office Intern
Grand Hotel Des iles Borromées - Piedmont, ItalyAdministration & GeneralApril 2014 - September 2014 · 6 months
Sales office (two months) Participate to the sales goals Participate to the monthly analysis of the achieved Sales goals Take in care of the e- mails to the potential client and invite them for a visit of the Hotel with the Sales Executive Supporting the Sales Executive in organizing meetings and events Prepare the Meeting spaces Welcome the guests incoming • Receptionist SPA center (one month) Welcome the guests incoming Advise Hotel's guests in their requests and give information regarding the SPA’s treatments • Administration office (one month) Carry out of invoices, travel order requests and chase late guests’ payments
MASTER 2 E- TOURISME
I.U.P. Tourisme - Nice, FranceSeptember 2014 - October 2015
Principal subjects: ICT, E- tourism, M- tourism, E- Marketing, CRM, Financial Analysis, Geography of tourism, Business Communication, English, etc.
FrenchNative or fluent100%
ItalianNative or fluent100%
- Content Writing