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About me
Passionate about learning from different cultures and contexts, I truly enjoy the personal enrichment that comes from a diverse working environment. I consider myself a real food lover with a strong appreciation for genuine, natural ingredients. In this fast changing world I am looking for new exciting challenges and adventures in the hospitality sector that I could combine with the respect for the environment from a natural but also social point of view.
Experience
7 years and 5 months
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Cabin Service Supervisor
Ryanair - Zaventem, Belgium
ManagementMarch 2013 - April 2019 · 6 years and 3 months- Direction and management of the activities of the other crew members - Supervision of the cabin and liaison with the flight crew - Safety of the guests, whilst creating the best environment on board - Provide comfort for the business commuters, and a pleasant experience for the holiday travellers - Occasionally performing assessments on potential Cabin Service Supervisors to be released on the line
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Front Desk Agent
Apartosuites Jardines de Sabatini - Madrid, Spain
ReceptionJune 2012 - January 2013 · 8 monthsStylish serviced apartments opposite the Royal Palace - Making our guests feel welcome - Managing guests' check-in and check-out and process payments - Coordinate with the housekeeping department - Provide guests with information on hotel's services, directions, key attractions of the area and booking of special activities - Answer queries on amenities, rates, room availability Deal with complaints and problem solving
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Internship Marketing & Sales
Monument Tracker - Cannes, France
SalesJanuary 2011 - July 2011 · 7 monthsStart-up company, which created an app that generates personalised discovery tours in real time according to your present location. - Development and promotion of the business in the Italian and Spanish markets - Translations of the contents of the application (FR to ES, IT)
Education
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International Hospitality Management
SKEMA Business School; Sophia Antipolis, France
September 2010 - December 2010Erasmus Program
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Bachelor's Degree in Tourism
Universidad Autónoma de Madrid; Madrid, Spain
September 2008 - June 2012
Languages
5 languages
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English
Native or fluent
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Italian
Native or fluent
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Spanish
Native or fluent
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French
Professional working
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Dutch
Limited working
Personal information
Nationalities
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Italian
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