Francesca Giuliani

Francesca Giuliani

Lodging Content Associate at Expedia Inc.
Lives in Rome, Italy
over 6 months ago

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I am a conscientious, curious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm.

Experience

  • Lodging Content Associate

    Expedia Inc. - Rome, Italy

    Customer Service
    January 2018 - April 2018 · 4 months

    Loading and optimization of contents and datas of newly affiliated properties (hotels, holiday houses) such as structure types, roomtypes, rate plans, rates inventory, booking policies, photos, property amenities, onsite services and contact information.

  • Front Desk Receptionist

    Lifestyle Suites Rome - Rome, Italy

    Front Office reception
    July 2017 - October 2017 · 4 months

    Greeting and welcoming guests upon arrival, following check in/out precedures. Responding to guest requests for special services (e.g., transportation, reservations, dry cleaning) by making arrangements. Responding to customer requests and follow up to ensure satisfaction. Managing of booking requests on line and on the phone, monitoring and change of availability in Hotel’s website and Hotel’s Channel Manager (Vertical Booking).

  • RESERVATIONS AGENT

    SAN ANSELMO HOTELS - Rome, Italy

    Back Office
    July 2016 - October 2016 · 4 months

    Manage reservations arriving by mail, phone, fax and through a central reservation system Prepare letters of confirmation and promptly process any cancellations and modifications Track future room availability and manage room revenue and occupancy forecasts Process advance reservation deposits Analyze and monitor actual sales against projected salesMaintaining and developing relationships with existing customers Making accurate and rapid cost calculations Providing customers with quotations

  • RECEPTIONIST - INTERNSHIP

    MARCELLA ROYAL HOTEL - Rome, Italy

    Front Office reception
    April 2016 - July 2016 · 4 months

    Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote hotel facilities. -Accept payment for guests’ accounts at checkout. Maintain a report of receipts daily. - Deliver key to guests and control entrance. - Handle miscellaneous guest requests and recommendations as requested. - Corporate welcoming procedures (check-in and Check-out). - Computing the daily Food & Beverage daily receipts.

  • DATABASE MARKETING AGENT

    SPACE SUPRANATIONAL HOTELS - Rome, Italy

    Sales & Marketing
    September 2003 - June 2015 · 11 years and 10 months

    Ensure clients profiles on database are constantly updated. Responds to all RFi requests and executes prompt, accurate production statistics. Assists in RFP process (paper form and e-sourcing) and preparing lists. Rates loading and information updating on extranet, GDS and website. Miscellanous help-desk assistance to associated hotels regarding Channel manager operations, promotional rates and corporate hotel programms. Emailing and sales support. Market analysis and competitor view. Rates monitoring.

Education

  • ITT COLOMBO - Rome, Italy

    September 1986 - July 1991

    TECHNICAL INSTITUT FOR TOURISM - HIGH SCHOOL HEADQUARTERS IN ROME

Languages

  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • German
    Professional working
    60%
  • French
    Professional working
    60%
  • Spanish
    Professional working
    60%

Skills

  • breakfast
  • Can work different shift
  • Great customer service
  • - Handle booking online
  • Marketing and Promotions
  • MS Office
  • Multicultural customers
  • Opera PMS
  • OTA
  • Rate Negotiation
  • RFI and RFP process
  • RFP Lanyon
  • Scrigno By GP Dati
  • Tour guide
Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Saleem Sinjab
Restaurant Chef at Jordan Projects For Tourism Development
GIANCARLO PASTORE
FORMATORE SCRITTORE GIORNALISTA at CIPAS TM STRESA
View 8 connections
Following
LDC Hotels
Rome, Italy
onefinestay
London, United Kingdom
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