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I’m a professional in the travel and tourism industry and have been successful in customer service environment. I’ve diligently worked in different types of international companies such as Hotels, Incoming Travel Agencies, OTAs and Touristic Organizations. My interpersonal skills and flexibility are my key attributes. I am a conscientious, curious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm.
14 years and 3 months
Walks Inside Rome - Rome, ItalyReservationsMarch 2019 - Now · 11 months
Managing reservations, answer customer enquiries by email or phone, handling quotes and presenting tours offered, manage messaging system, customer service.
Check in Agent
HOSTMAKER - Rome, ItalyAdministration & GeneralNovember 2018 - March 2019 · 5 months
Greeting and welcoming guests upon arrival, check in/out. Responding to guest requests for any informations and recommendations (e.g., transportation, lifestyle, reservations). Assistance during the entire stay.
Lodging Content Associate
Expedia Inc. - Rome, ItalyCustomer ServiceJanuary 2018 - April 2018 · 4 months
Loading and optimization of contents and datas of newly affiliated properties (hotels, holiday houses) such as structure types, roomtypes, rate plans, rates inventory, booking policies, photos, property amenities, onsite services and contact information.
Front Desk Receptionist
Lifestyle Suites Rome - Rome, ItalyFront Office receptionJuly 2017 - October 2017 · 4 months
Greeting and welcoming guests upon arrival, following check in/out precedures. Responding to guest requests for special services (e.g., transportation, reservations, dry cleaning) by making arrangements. Responding to customer requests and follow up to ensure satisfaction. Managing of booking requests on line and on the phone, monitoring and change of availability in Hotel’s website and Hotel’s Channel Manager (Vertical Booking).
SAN ANSELMO HOTELS - Rome, ItalyBack OfficeJuly 2016 - October 2016 · 4 months
Manage reservations arriving by mail, phone, fax and through a central reservation system Prepare letters of confirmation and promptly process any cancellations and modifications Track future room availability and manage room revenue and occupancy forecasts Process advance reservation deposits Analyze and monitor actual sales against projected salesMaintaining and developing relationships with existing customers Making accurate and rapid cost calculations Providing customers with quotations
RECEPTIONIST - INTERNSHIP
MARCELLA ROYAL HOTEL - Rome, ItalyFront Office receptionApril 2016 - July 2016 · 4 months
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote hotel facilities. -Accept payment for guests’ accounts at checkout. Maintain a report of receipts daily. - Deliver key to guests and control entrance. - Handle miscellaneous guest requests and recommendations as requested. - Corporate welcoming procedures (check-in and Check-out). - Computing the daily Food & Beverage daily receipts.
DATABASE MARKETING AGENT
SPACE SUPRANATIONAL HOTELS - Rome, ItalySales & MarketingSeptember 2003 - June 2015 · 11 years and 10 months
Ensure clients profiles on database are constantly updated. Responds to all RFi requests and executes prompt, accurate production statistics. Assists in RFP process (paper form and e-sourcing) and preparing lists. Rates loading and information updating on extranet, GDS and website. Miscellanous help-desk assistance to associated hotels regarding Channel manager operations, promotional rates and corporate hotel programms. Emailing and sales support. Market analysis and competitor view. Rates monitoring.
ITT COLOMBO - Rome, ItalySeptember 1986 - July 1991
TECHNICAL INSTITUT FOR TOURISM - HIGH SCHOOL HEADQUARTERS IN ROME
Native or fluent
Date of birth
December 03rd 1972
- Booking Reservations
- Can work different shift
- Great customer service
- Group Reservations
- - Handle booking online
- Marketing and Promotions
- MS Office
- Multicultural customers
- Opera PMS
- Rate Negotiation
- Reservations management
- RFI and RFP process
- RFP Lanyon
- Scrigno By GP Dati
- Tour guide