Francesca Giuliani

Francesca Giuliani

Reservations Agent at Walks Inside Rome
Lives in Rome, Italy

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About me

I’m a professional in the travel and tourism industry and have been successful in customer service environment. I’ve diligently worked in different types of international companies such as Hotels, Incoming Travel Agencies, OTAs and Touristic Organizations. My interpersonal skills and flexibility are my key attributes. I am a conscientious, curious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm.

Experience

14 years and 3 months

  • Reservations Agent

    Walks Inside Rome - Rome, Italy

    Reservations
    March 2019 - Now · 11 months

    Managing reservations, answer customer enquiries by email or phone, handling quotes and presenting tours offered, manage messaging system, customer service.

  • Check in Agent

    HOSTMAKER - Rome, Italy

    Administration & General
    November 2018 - March 2019 · 5 months

    Greeting and welcoming guests upon arrival, check in/out. Responding to guest requests for any informations and recommendations (e.g., transportation, lifestyle, reservations). Assistance during the entire stay.

  • Lodging Content Associate

    Expedia Inc. - Rome, Italy

    Customer Service
    January 2018 - April 2018 · 4 months

    Loading and optimization of contents and datas of newly affiliated properties (hotels, holiday houses) such as structure types, roomtypes, rate plans, rates inventory, booking policies, photos, property amenities, onsite services and contact information.

  • Front Desk Receptionist

    Lifestyle Suites Rome - Rome, Italy

    Front Office reception
    July 2017 - October 2017 · 4 months

    Greeting and welcoming guests upon arrival, following check in/out precedures. Responding to guest requests for special services (e.g., transportation, reservations, dry cleaning) by making arrangements. Responding to customer requests and follow up to ensure satisfaction. Managing of booking requests on line and on the phone, monitoring and change of availability in Hotel’s website and Hotel’s Channel Manager (Vertical Booking).

  • RESERVATIONS AGENT

    SAN ANSELMO HOTELS - Rome, Italy

    Back Office
    July 2016 - October 2016 · 4 months

    Manage reservations arriving by mail, phone, fax and through a central reservation system Prepare letters of confirmation and promptly process any cancellations and modifications Track future room availability and manage room revenue and occupancy forecasts Process advance reservation deposits Analyze and monitor actual sales against projected salesMaintaining and developing relationships with existing customers Making accurate and rapid cost calculations Providing customers with quotations

  • RECEPTIONIST - INTERNSHIP

    MARCELLA ROYAL HOTEL - Rome, Italy

    Front Office reception
    April 2016 - July 2016 · 4 months

    Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote hotel facilities. -Accept payment for guests’ accounts at checkout. Maintain a report of receipts daily. - Deliver key to guests and control entrance. - Handle miscellaneous guest requests and recommendations as requested. - Corporate welcoming procedures (check-in and Check-out). - Computing the daily Food & Beverage daily receipts.

  • DATABASE MARKETING AGENT

    SPACE SUPRANATIONAL HOTELS - Rome, Italy

    Sales & Marketing
    September 2003 - June 2015 · 11 years and 10 months

    Ensure clients profiles on database are constantly updated. Responds to all RFi requests and executes prompt, accurate production statistics. Assists in RFP process (paper form and e-sourcing) and preparing lists. Rates loading and information updating on extranet, GDS and website. Miscellanous help-desk assistance to associated hotels regarding Channel manager operations, promotional rates and corporate hotel programms. Emailing and sales support. Market analysis and competitor view. Rates monitoring.

Education

  • ITT COLOMBO - Rome, Italy

    September 1986 - July 1991

    TECHNICAL INSTITUT FOR TOURISM - HIGH SCHOOL HEADQUARTERS IN ROME

Languages

5 languages

  • Italian

    Native or fluent

  • English

    Full professional

  • German

    Professional working

  • French

    Professional working

  • Spanish

    Professional working

Personal information

Nationalities

  • Italian

Date of birth

December 03rd 1972

Skills

17 skills

  • Booking Reservations
  • breakfast
  • Can work different shift
  • Great customer service
  • Group Reservations
  • - Handle booking online
  • Marketing and Promotions
  • MS Office
  • Multicultural customers
  • Opera PMS
  • OTA
  • Rate Negotiation
  • Reservations management
  • RFI and RFP process
  • RFP Lanyon
  • Scrigno By GP Dati
  • Tour guide
Connections
Calvin Susanto
F&B Management Trainee chez The Doyle Collection
Rares Ciuverca
Sales&Marketing and Events Coordinator Trainee at Finca Cortesin 5*
Sean Ralph
Chef de rang at Osteria Cavalli
View 10 connections
Following
LDC Hotels
Rome, Italy
Other members
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