Francesca Grandori

Francesca Grandori

Restaurant Hostess at Baglioni Hotel Carlton Milan
Lives in Milan, Italy
over 6 months ago

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Graduated from Les Roches International School of Hotel Management with a specialisation in marketing. I am currently looking for a job in Events or Sales and Marketing, as I chose the focus of my studies to be Marketing.

Due to my studies and my previous internships, I learned how to work in team and how to relate my self in the job place to different cultures. I consider my self a good team member and a passionate, enthusiastic and dedicated person more specific to the Hospitality industry. I am intrigued by challenges and I am willing to push my self to be a successful leader in the future of my hospitality career.

Experience

  • Restaurant Hostess

    Baglioni Hotel Carlton Milan - Milan, Italy

    F&B service
    March 2018 - Now

    Supervised and coordinated dining room activities and directed staff to provide fast and courteous customer service. Scheduled dining room reservations, arranged parties, special events, or special services for diners; received and recorded dining reservations. Greeted guests and escorted them to table or waiting area. Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns promptly addressed

  • Sales & Marketing Assistant

    Hard Rock Hotel Vallarta - Nuevo Vallarta, Mexico

    Sales & Marketing
    July 2016 - December 2016

    Assisted in the coordination of events, detail and decoration Provided exceptional catering service to large groups of up to 250 people Answered telephones and gave information to callers, took messages, and transferred calls to appropriate individuals. Greeted visitors and callers handled their inquiries and directed them to the appropriate personnel according to their needs. Operating/ updating social media accounts. Typing and sending out proposals

  • Waitress

    The Ritz-Carlton Abama - Santa Cruz de Tenerife, Spain

    F&B service
    January 2015 - July 2015

    Assisted guests with making menu choices in an informative and helpful fashion Maintained knowledge of current menu items garnishes ingredients and preparation methods Appropriately suggested additional items to customers to increase restaurant sales Promptly served all food courses and alcoholic beverages to guests Answered questions about menu selections and made recommendations when requested

Education

Languages

  • Italian
    Native or fluent
    100%
  • Spanish
    Full professional
    80%
  • English
    Full professional
    80%
  • French
    Limited working
    40%
Connections
Tatsiana Murashka
Guest Relation Assistant at SaffiGestioni
Morris Lorusso
Sr. Industry Team Manager Southern Europe at Hosco
Following
Melia Milano 5*
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Lungarno Collection
Florence, Italy
Other members
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