Francisco Llora Garcia

Francisco Llora Garcia

Laundry Services Supervisor at Holland America PrincessLtd
Lives in Seville, Spain
over 6 months ago

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Through travel and stay in other countries like United Kingdom, Spain and United States, I have embraced a deep understanding and learned how to efficiently work in teams with other cultures. I had as well the opportunity to work in diverse environments and work together in synergy with them. As a result I am fluent in English and Spanish and intermediate in French and German.

Working for several prestigious hotel companies I have gained the knowledge and experience that made me an important and reliable asset to the teams I have been part of. Excellent communication skills and my understanding of the importance of team effort, my passion and enthusiasm about luxury and hospitality. I am goal oriented and dedicated to provide outstanding guest experiences; you will recognize my ability to inspire fellow team members as well my consistent focus on developing every single associate working for and with me.

Experience

  • Laundry Services Supervisor

    Holland America PrincessLtd - Alaska, MI, United States

    Housekeeping
    May 2018 - September 2018 · 5 months

    Supervising the housekeeping and laundry services department in absence of the Manager. Managing opening and closing property season tasks as well as daily. Managing a team up to 30 employees.

  • Front Office Manager

    The Beauport Hotel Gloucester***** - Gloucester, MA, United States

    Rooms division
    June 2017 - April 2018 · 11 months

    Member of the Management Team, I report to the General Manager and I am responsible for Front Office, Guest Services, Concierge, Bell & Door Team, Valet Team. I act as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property's rooms. I work with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. I ensure Rooms operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. I develop and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment to the owner and company. Managing up to 30 employees.

  • FOH, Events & Training Supervisor

    Sodexo Dinning Services - Falmouth, MA, United States

    Administration & General
    May 2016 - August 2016 · 4 months

    As FOH supervisor, I was in charge of controlling the daily floor operation, training and initiation of new and existing employees, as well as covering any vacant position in case of sickness. Managing up to 20 employees.

  • Service Management Instructor

    Endicott College - School of Hospitality Management - Beverly, MA, United States

    Administration & General
    August 2015 - May 2017 · 1 year and 10 months

    -Assistant teacher of service management and events management -Co-restaurant manager at "La Chanterelle-the non-traditional classroom" -In charge of social media for "La Chanterelle-the non-traditional classroom" -Completing BSc in Hospitality Management

  • Events Supervisor

    Firmdale Hotels, Covent Garden Hotel***** - London, United Kingdom

    Events
    January 2015 - June 2015 · 6 months

    In charge of showing the property to posible customers, set up and running of the events managing large teams. Managing up to 20 employees.

  • Conference & Banqueting Management Training

    The Landmark Hotel London***** - London, United Kingdom

    Events
    July 2014 - January 2015 · 7 months

    Conference & Banqueting Management in training. Worked as banquet server, set up and close down of events, team leader, and event manager of events at the hotel. Managing up to 30 employees.

  • Reservations Agent

    Abama Golf & Spa Resort*****, The Ritz Carlton Hotel Company - Santa Cruz de Tenerife, Spain

    Reservations
    February 2012 - June 2012 · 5 months

    Dealing with reservation from direct clients, phone calls, tour operators, travel agencies, GDS and any possible guest problems.

  • F&B Trainee

    Mandarin Oriental Hyde Park*****, Mandarin Oriental Hotel Group - London, United Kingdom

    F&B service
    January 2011 - June 2011 · 6 months

    Opening Team of Restaurant Dinner by Heston Blummenthal

Education

Languages

  • English
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • German
    Notions
    20%
  • French
    Notions
    20%

Skills

  • Booking Reservations
  • Calcmenu
  • Concierge management
  • F&B Managment
  • FOH Management
  • GDS Reservations
  • Group Reservations
  • Micros POS
  • Pack Microsoft Office
  • PMS OPERA
  • Safety & Security
  • Valet Management
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