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I am an organized, hard-working, flexible and responsible person who takes pride in being well presented. I enjoy taking up new challenges and I endeavor to bring new ideas to my working environment. Although I work well in a team, also I can act on my own initiative. My food and Beverage and Front Office background allow me to work in diverse settings and to offer my employer an all-around performance.
I will offer excellent communication and networking skills. Particularly enjoys the interaction with team members. I can be calm and well organized, even when working under pressure.
Finally, I consider myself organized, confident, flexible, focused, friendly, a teamwork player and adaptable.
Guest Relations Manager
Alexandra Barcelona Hotel, Curio Collection By Hilton - Barcelona, SpainFront Office receptionNovember 2017 - Now
• As Guest Relation Officer, also known as a Guest Relation Coordinator or Guest Relation Specialist, is a customer service-oriented employee who essentially greets hotel guests. • Also, as a Guest Relation Officer is responsible for managing guest and front office operations. ... Oversees lobby operations and hotel amenities, such as concierge and valet services, pool or spa operations. Assisting guests as needed. Overseas departments cooperation. • As a Guest Relation Officer, I support the daily front office task as check in and out and some other tasks related to this department. • Also, as the Guest Relation Manager I handle all complaint, incidents and guest request before their arrival or after leaving our hotel. • The Front Office Manager, Reservation manager and myself work together as one team to keep the Front Office operation in the best proactive way. • As Journey Ambassador I supervise the scores and comments of the following platform SALT, TripAdvisor, Booking.com and Expedia. • As a Guest Relations of the Alexandra Barcelona I also overbook and support the hotel High management relations with our guest and public.
Universidad Nueva Esparta - Caracas, VenezuelaJuly 1987 - February 1990
Estudios tecnicos de Administracion hotelera
SpanishNative or fluent100%
PortugueseNative or fluent100%
EnglishNative or fluent100%
- Customer and guest care.
- Customer Relations
- Events assistant
- Executive assistant
- Front office reception
- Guest relation
- Handle complain guest
- Handling guest
- Hotel reception
- Public Relations