Francisco Renault de Castro Jr

Francisco Renault de Castro Jr

IT Support Engineer at Ck Computer Solutions
Lives in Lisbon, Portugal
over 6 months ago

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 Professional with 25 years as a Microsoft specialist, Degree on Information Technology on university and MCSE NT4 / 2000 / 2003 / 2008, I was living in Dublin since 2017, but I just moved to Lisbon Portugal.
I just received my work visa valid for Portugal that allows me to work in any company in Portugal and also my process to get my Portuguese citizenship will be finish in 3 months.

• 21 years in support clients
• 19 years Disaster Recovery
• 17 years in Active Directory Configuration and Administration
• 17 years migration project
• 16 years backup solutions
• 15 years software documentation
• 13 years project management skills
• 12 years Itil,
• 11 years in network administration
• 11 years in GPO
• 11 years TCP/IP-DHCP-DNS
• 10 years desktop support by phone
• 10 years software implementation
• 9 Years Load balancing
• 9 years troubleshoot IIS 6/7/8
• 9 Years Hardware Support (IBM, DELL, HP)
• 8 years citrix
• 8 years Windows Server 2008
• 7 years in TSM backup
• 7 years Cluster
• 6 years Exchange Server
• 5 years PowerShell scripting
• 5 years in Windows Server 2012
• 4 years Linux
• 4 years VMWare ESXi
• 4 years virtualization
• 4 years Windows Server 2012r2
• 4 Years Hyper-V
• 4 years LDS/AD/FS/AD CS AD RMS
• 2 years SCCM 2012
• 2 years Azure
• 2 Years Office 365
• 2 years in the Financial
• 2 years as technical leader / coordinator
• 1 year Windows server 2016


  • SCCM Architect

    Unipartner IT Services, S.A - Lisbon, Portugal

    November 2018 - Now · 1 month

  • IT Support Engineer

    Ck Computer Solutions - Dublin, Ireland

    January 2018 - November 2018 · 11 months

    My responsibilities was setting up and configuring new core servers, managing backups, fault finding to core servers, fixing and finding security flaws, diagnosing and resolving technical issues, providing desktop and server support, supporting and maintaining MS Server/Desktops, setting up and configuring new laptops and desktops, installing authorized software to laptops and desktops, ensuring security and upgrades, fixing faults and maintaining logs on servers, desktops and laptops, patching of network and phones, ensuring patches and upgrades are applied to core servers, creating purchase requisitions for IT hardware/software, ensuring licensing for all software purchased is recorded and maintained, setting up new users and disabling expired accounts in accordance with HR requirements.

  • Microsoft Systems Engineer

    Indra Company - São Paulo, Brazil

    April 2016 - February 2017 · 11 months

    Spanish multinational information technology and defence systems company I added and deployed file servers and cloud computing solutions; Windows Server 2012 R2 with Hyper-V. I performed network infrastructure troubleshooting including Windows Server troubleshooting. It was my responsibility to manage and maintain global Active Directory and related services ADFS/AD RMS including, Microsoft PKI, FIM, TMG, Azure MFA, and Azure. I developed and executed a comprehensive security strategy for Microsoft products and services including Office 365 and Microsoft Azure. It was my responsibility to troubleshoot and change management as IIS applications and implementation the Net Vault Backup more important documentation the all environment Microsoft and Net Vault Backup

  • Senior IT Systems Solution Architect Windows

    Porto Seguro - São Paulo, Brazil

    May 2014 - January 2015 · 9 months

    Large Company in Financial Segment Allocated to the project in Porto Seguro Insurance Company. I improved the design, creation and maintenance of Itil processes. It was my responsibility to control projects and their execution, aligning with all areas of the company. I was also responsible for the installation, maintenance, configuration and integration of Windows 2008/2012 systems and the entire configuration for delivery of ready environments for future monitoring. Implemented enforcement improvements that have improved the reliability and performance of the entire network. Responsible for maintaining control environments and facilitating the implementation of Change Management. Ensure an infrastructure for implementing well managed, and well-integrated. Develop appropriate application and documentation process. Experience with RDM repository, ITIL process, Windows Server 2003/2008/2012, implementation of cluster solutions, implementation of load balance solutions.

  • Technical Support Engineer – Windows / Linux

    BM&FBOVESPA- Stock Broker - São Paulo, Brazil

    September 2011 - August 2013 · 1 year and 12 months

    Large Company in Financial Segment I increased lifting systems, incident management and collection / creation processes based on ITIL, network administration, Linux and Windows Datacenter with 5000 physical servers and 3000 virtual. Installation and customization of environments for Development, Approval, Certification and QA, physical and virtual servers with Linux operating systems (Red Hat/Debian) and Windows (Server 2003/2008) of the IPN project BVMF. Installation of Windows and Linux Middleware (Jboss, Java, Tibco, Control-M, Networker, Blade Logic, 11 Oracle, Stream Base. Senior Support environments based on Linux and Windows systems on BVMF, systems, sites on IIS 6 and 7, Framework. Set up networks for physical/virtual servers, troubleshooting installation of applications and network. Installation and customization physical servers/virtual/KVM-Red Hat 5.4/5.5/6.0, Windows 2003/2008

  • IT Specialist - Tivoli

    IBM - São Paulo, Brazil

    December 2008 - May 2013 · 4 years and 6 months

    Large multinational IT segment I maximized the entire administration the TSM backup client software, Real Bank and Santander. Backups on Mainframe and UNIX platform. Support the problems of backup / restore, Linux, Win 2000/2003, Storage TSM Client, TSM Server and Storage TWS. Provide network management; perform inventory and software distribution of the network. Evaluate new projects and new solutions that involve the capacity for planning and implementing new TSM Servers. Knowledge of Tivoli analysis with knowledge of systems integration.

  • Infrastructure Analyst II

    HP / EDS - São Paulo, Brazil

    February 2006 - August 2008 · 2 years and 7 months

    Large multinational IT segment I optimize monitoring and administration of backups via TSM on client Abril, Net, VisaNet, EDS, Promon Valle, Femsa, Real Bank and Neoenergia. Technical skills, in UNIX, Linux, mount the VGs, processes, archives database. Timings database, Split of database and backup processes on UNIX and Windows via Tivoli. It was also my responsibility to engage in processes of resolutions on operational issues, correct drive the processes of EDS, generate ideas to improve business processes and effectively plan new ways of automating the environment.


  • English C1

    OHC English Dublin - Dublin, Ireland

    August 2017 - January 2018

  • MCSE 2012 / SCCM 2012 / Azure

    Green tecnologia - São Paulo, Brazil

    April 2015 - January 2017

     Administering System Center Configuration Manager and Intune SCCM 2012  Planning and Deploying System Center 2012 Configuration Manager SCCM 2012  Implementing Microsoft Azure Infrastructure Solutions  Server Virtualization with Windows Server Hyper-V® and System Center  5 Courses MCSE 2012 (20410C, 20411C, 20412C, 20413C, 20414C, 204105C)  ITIL Foundation

  • English Level 110

    ELS Silicon Valley - Cupertino, CA, United States

    September 2013 - March 2014

     Administering System Center Configuration Manager and Intune SCCM 2012  Planning and Deploying System Center 2012 Configuration Manager SCCM 2012  Implementing Microsoft Azure Infrastructure Solutions  Server Virtualization with Windows Server Hyper-V® and System Center  5 Courses MCSE 2012 (20410C, 20411C, 20412C, 20413C, 20414C, 204105C)  ITIL Foundation

  • Information technology

    Ibirapuera - São Paulo, Brazil

    January 1997 - December 1999



  • Portuguese
    Native or fluent
  • English
    Native or fluent


  • Azure
  • Backup
  • cluster
  • Good in microsoft
  • GPOS
  • Hardware Support (IBM, DELL, HP
  • Hyper V
  • sccm 2012
  • tsm
  • vwmare
  • Windows Server 2012
  • windows server 2016
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