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My expertise lies in successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass, customer expectations and requirements. Throughout my career, I have managed customer communications—including inquiries, complaints, orders, reservations, and cancellations—to realize improved customer service, satisfaction, and retention. Additionally, my established success in effectively interacting with a broad array of cultures and personalities positions me to become an immediate asset to your company.
Customer Service Agent
Modern coast courier service - Nairobi, KenyaGuest RelationsJune 2018 - Now · 6 months
sales and ticketing agent
kenya airways - Nairobi, KenyaReservationsMarch 2016 - September 2017 · 1 year and 7 months
ministry of interior - Migori, KenyaCustomer ServiceJune 2010 - June 2014 · 4 years and 1 month
kenya airways pride centre - Nairobi, KenyaSeptember 2015 - March 2016
kenya airways pride centre - Nairobi, KenyaJanuary 2015 - September 2015
DIPLOMA IN TOURS AND TRAVEL FOUNDATION LEVEL
- • Convincing Skill
- Good listener
- Team player