FRANK OLLIMO

Customer Service Agent at Modern coast courier service
Lives in Nairobi, Kenya
over 6 months ago

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My expertise lies in successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass, customer expectations and requirements. Throughout my career, I have managed customer communications—including inquiries, complaints, orders, reservations, and cancellations—to realize improved customer service, satisfaction, and retention. Additionally, my established success in effectively interacting with a broad array of cultures and personalities positions me to become an immediate asset to your company.

Experience

  • Customer Service Agent

    Modern coast courier service - Nairobi, Kenya

    Guest Relations
    June 2018 - Now · 6 months

  • sales and ticketing agent

    kenya airways - Nairobi, Kenya

    Reservations
    March 2016 - September 2017 · 1 year and 7 months

  • Clerk

    ministry of interior - Migori, Kenya

    Customer Service
    June 2010 - June 2014 · 4 years and 1 month

Education

  • Diploma

    kenya airways pride centre - Nairobi, Kenya

    September 2015 - March 2016

  • diploma

    kenya airways pride centre - Nairobi, Kenya

    January 2015 - September 2015

    DIPLOMA IN TOURS AND TRAVEL FOUNDATION LEVEL

Languages

  • Swahili
    Professional working
    60%
  • English
    Professional working
    60%

Skills

  • • Convincing Skill
  • Good listener
  • multitasker
  • Team player
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