Frank Pérez

Frank Pérez

Business Management Assistant at Pursuing my next professional challenge
Lives in Las Palmas de Gran Canaria, Spain
over 6 months ago

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Experience

  • Business Management Assistant

    Pursuing my next professional challenge - Las Palmas de Gran Canaria, Spain

    Administration & General
    September 2018 - Now · 3 months

    Able to travel abroad regardless the resort location.

  • Food and Beverage Management Assistant

    Paradise Hotels & Resorts - Las Palmas de Gran Canaria, Spain

    F&B service
    April 2017 - May 2018 · 1 year and 2 months

    Deputising the Food & Beverage Manager on multiple tasks related to the department management. Purchasing F&B stock; Stock control; Storage control; Goods receiving; Planning and carrying out of F&B budgets; Budgets; Relevant financial reports and other financial duties. Responsible for recruiting, hiring, training, evaluating and terminating F&B staff. Making sure that customers needs are addressed and attended to and that the service is always of a high standard, and thus would need to deal with any issues that might come up during daily service operations.

  • TT.OO. Claims Administrator

    Paradise Hotels & Resort - Las Palmas de Gran Canaria, Spain

    Management
    April 2017 - May 2018 · 1 year and 2 months

    Responsable for the data collection and archive of multiple departments inside the resort in order to deal with claims regarding contract infringement, illness and injuries for the most part. Point of contact for all matter regarding tour operator queries, request, documentation and legal affairs. Responsible for the guidance and compliance for regulatory information. Quality standards supervisor and company policy implementation.

  • International Sales Support

    Global Gulf Consulting - Kuwait City, Kuwait

    Sales & Marketing
    September 2014 - January 2015 · 5 months

    Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

  • Sales & Marketing Assistant

    BeCordial Hotels & Resorts - Las Palmas de Gran Canaria, Spain

    Administration & General
    May 2014 - October 2014 · 6 months

    Support the work of marketing managers and executives on projects directed at maximizing company profits and developing sales strategies or marketing campaigns. Organising and hosting presentations and customer visits. Prepares mailers and brochures by formatting content and graphics; arranging printing and internet packages.

Education

  • eMITur Executive Master in Tourism Innovation & Commercialization

    Universidad Internacional de Canarias - Las Palmas de Gran Canaria, Spain

    October 2010 - July 2014

    Hotel Management skills, client data management, revenue analisys, new destination commercialization, KPIs, SEO & SEM strategies, Market Hypersegmentation, Budgeting, Business innovation, CRM, Big data support, Web 2.0, New technologies, etc.

Languages

  • Portuguese
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • French
    Full professional
    80%

Skills

  • Business Management Support
  • Business Operations support
  • Business responsibility Spirit
  • Collaborative Group Management
  • Financial Mindset
  • Food & Beverage products control
  • Food & Bevera Service Supervision
  • International exposure
  • Multicultural sensitivity
  • Openminded
  • Progresive Learning Personality
  • Quality standards control
  • Restaurant operations supervision
  • Supportive Leadership
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