Frankie Lam

Frankie Lam

Revenue Analyst at Hotel ICON
Lives in Hong Kong
over 6 months ago

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Self-motivated & communicative person possessing solid experience in revenue management and digital marketing with strong interest


  • Revenue Analyst

    Hotel ICON - Hong Kong

    Revenue Management
    February 2018 - Now · 10 months

    • Directly assisting Director of Sales, Marketing & Revenue Management (DoSMRM) • Executing Channel Connect setup with OTAs & Wholesalers • Conducting data analysis on guest profile, room types, market segment, rate codes, etc. • Assisting in updating Availability, Rate & Inventory in Agent's Extranet • Learning from DoSMRM via various tasks • Ensuring the rate availability & connectivity between CRS, PMS & other channels • Preparing weekly and monthly revenue meeting materials & reports • Identifying and solving rate disparity issues regularly & conducting daily rate auditing • Participated in IDeaS G3 RMS configurations System Knowledge: IDeaS G3, SynXis, Opera & Opera Vision, Delphi & Market Vision

  • Reservations Specialist

    Hotel ICON - Hong Kong

    August 2017 - February 2018 · 7 months

    • Prepared daily revenue & reservations reports • Assisted in verifying availability of room type and rate • Executed the input of Opera & SynXis Central Reservations • Handled hotel reservations inquiries and needs from guests and agents • Monitored arrivals & status of OTAs

  • Digital Marketing Intern

    KKday International Travel Service Company Ltd. - Hong Kong

    Sales & Marketing
    September 2016 - December 2016 · 4 months

    • Identifying patterns and trends by analyzing insights on different social platforms • Performing effective presentation and communication to increase reach rate and engagement rate by creating and designing advertising contents • Managing different social platforms and reporting results to managers • Collaborating with marketing team on advertising projects and events

  • F&B Assistant, Bistro 1979

    School of Hotel and Tourism Management, The Hong Kong Polytechnic University - Hong Kong

    F&B service
    May 2016 - August 2016 · 4 months

    Bistro 1979, a student-operated restaurant under the University • Provided customer services and catering preparations • Initiated to introduce menu and food ingredients to guests • Familiarized with the food allergy and explained to customers to handle inquiries • Collected for feedback to management for improvement • Performed daily food budgeting for food preparations and processing

  • Internship

    Gray Line Tours HK Ltd. - Hong Kong

    Recreation & Leisure
    June 2014 - August 2014 · 3 months

    • Actively to act as an intermediary between tourists, tour guide and back office for the sake of enhancing customized services • Liaised with tour guide and back office to process tour reservations and package arrangements for tourists • Assisted tour guide with daily tour operations including itinerary briefing, taking care of tourists • Pick up tourists from hotels, amusement parks and attractions, return transfer service for tourists • Initiated to communicate with tourists to collect and report their feedback • Language skills greatly improved as the tourists are from foreign countries and mainland China


  • Chinese
    Native or fluent
  • English
    Full professional


  • Data analysis
  • Delphi Catering System
  • IDeas Revenue System
  • Opera PMS
  • Revenue Forecasting
  • Revenue Management
  • Synxis
  • Yield-management
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