Freddi Faesari

Freddi Faesari

Laundry Manager at Two Seasons Hotel & Apartments
Lives in Dubai, United Arab Emirates

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About me

Experienced Laundry Manager with a demonstrated history of working in the large hotel laundry operation.

Experience

15 years and 7 months

  • Laundry Manager

    Two Seasons Hotel & Apartments - Dubai, United Arab Emirates

    Housekeeping
    August 2017 - Now · 2 years and 6 months

    Responsible for Laundry production, sales, hiring, training and customer service, contract negotiation, finalizing deals and cost control. Ensure to provide flawless laundry service for 1,010 hotel rooms, 7 F&B outlets and outside laundry contract with 7 hotels (2,200 rooms).

  • Laundry Manager

    The St. Regis Saadiyat Island Resort, Abu Dhabi - Abu Dhabi, United Arab Emirates

    Housekeeping
    August 2012 - July 2017 · 5 years

    Coordinates overall activities of the Laundry to achieve maximum efficiency and production as required by the Hotel. Responsible for the entire operation and equipment within the framework as defined in the organization chart. Supervise and delegates duties to all staff within job scope and prepare their work schedules and train staff on micros bill posting. Assist the Director of Housekeeping in enforcing policies, procedures rules and regulations laid down by the Hotel. Monitoring staff attendance and labour planning to meet with activity in the Hotel so as to maintain cost effectiveness. Maintain an accurate and proper inventory of all stock, chemical acts. To prevent pilferage or losses of any nature. Ensure cleanliness, proper usage of all equipment's and their periodical servicing to ensure efficient working conditions. Handle or resolve all guest complaints. Handle the linen & uniform room operation. Plan and organizes departmental training for staff in the areas of courtesy, efficiency, grooming, diplomacy and job knowledge (Especially for new staff). Maintain the linen par level in all pantries and F&B outlets.

  • Assistant Laundry, Linen & Uniform Manager

    The Mulia Resort Bali - Ubud, Indonesia

    Housekeeping
    January 2012 - February 2012 · 2 months

    The hotel is still not open yet. My daily assignments are preparing the SOPs, training manual and task breakdown as well as recruiting new team member for Laundry Department.

  • Assistant Laundry Manager

    Sofitel Dubai Jumeirah Beach - Dubai, United Arab Emirates

    Housekeeping
    July 2009 - September 2011 · 2 years and 3 months

    Direct and co-ordinates overall activities of the Laundry to achieve maximum efficiency and production as required by the Hotel. Responsible for the entire operation and equipment within the framework as defined in the organization chart. Supervise and delegates duties to all staff within job scope and prepare their work schedules and train staff on micros bill posting. Assist the Executive Housekeeper in enforcing policies, procedures rules and regulations laid down by the Hotel. Monitoring staff attendance and labour planning to meet with activity in the Hotel so as to maintain cost effectiveness. Maintain an accurate and proper inventory of all stock, chemical acts. To prevent pilferage or losses of any nature. Ensure cleanliness, proper usage of all equipment's and their periodical servicing to ensure efficient working conditions. Handle or resolve all guest complaints. Handle the linen & uniform room operation. Plan and organizes departmental training for staff in the areas of courtesy, efficiency, grooming, diplomacy and job knowledge (Especially for new staff). Maintain the linen par level in all pantries.

  • Laundry & Uniform Supervisor

    The Palace - Down Town - Dubai, United Arab Emirates

    Housekeeping
    July 2007 - June 2009 · 2 years

    Report directly to the Executive Housekeeper. Responsible to manage all of the operation in the Laundry Department, work planning, controlling and co-ordination of the work schedules for laundry staff and the processing of all guest items, hotel laundry and dry cleaning. Set the SOPs for Laundry Department. Conducting appraisal for the staff and the inventory of the linen & uniform. Implement the safety procedure. Create and forecast a budget. Review Profit & Lost sheet. Responsible for the administration and maintenance of an effective training program for laundry staff in accordance with the policies and procedures as set down by the hotel, and perform all administrative duties necessary to achieve and maintain the operations of the laundry at the highest degree of profit and efficiency.

  • Laundry Clerk

    Dusit Thani Dubai Hotel - Dubai, United Arab Emirates

    Housekeeping
    June 2006 - June 2007 · 1 year and 1 month

    This position involves handling of routine correspondence and office administration. I am responsible for managing the day to day manning, taking care of the duty rota, overtime and vacation scheduling. I am familiar with the Micros Posting System and ensure that all billing and summary reports are completed on a daily, weekly, and monthly basis. I am also responsible for handling the laundry supply inventory and ordering. Create a budget (operational & FF&E), forecast and review Profit & Lost sheets along with the preparation of customer contracts. It is my responsibility to manage the revenues from outside contracts, the subsequent expenses and to deal with suppliers and customers.

  • Housekeeping Order Taker

    Dusit Thani Dubai Hotel - Dubai, United Arab Emirates

    Housekeeping
    May 2005 - June 2006 · 1 year and 2 months

    I was responsible for handling guest inquiries, lost and found, room assignments for the Room Attendant, and the coordination of daily operations for the department. I also became familiar with the Fidelio/ Opera System. The most important aspect that I achieved from this position was how to organize all the available resources in the department to give full satisfaction to the guest. During this period, I took the opportunity to cross train as a Floor Supervisor which gave me the experience of staff management.

  • Room Attendant

    Dusit Thani Dubai Hotel - Dubai, United Arab Emirates

    Housekeeping
    March 2004 - April 2005 · 1 year and 2 months

    I was responsible to ensure the cleanliness of the guest room. I also observed the most common cause of guest complaints concerning room cleanliness and how to overcome them.

  • Public Area Attendant

    Dusit Thani Dubai Hotel - Dubai, United Arab Emirates

    Housekeeping
    November 2003 - February 2004 · 4 months

    I was responsible to maintain the cleanliness of the hotel’s public areas, becoming familiar with the cleaning chemicals and the cleaning machinery required.

Education

  • Diploma

    AMPTA Tourism Academy - Yogyakarta, Indonesia

    July 2000 - September 2003

    Hotel Management

  • High School

    BHAKTI WISATA Tourism Industry High School - Kediri, Indonesia

    July 1997 - June 2000

    Hotel Management

Languages

2 languages

  • English

    Native or fluent

  • Indonesian

    Native or fluent

Personal information

Nationalities

  • Indonesian

Driving License

Yes

Skills

5 skills

  • Budgeting
  • Cost control
  • Linen Management.
  • Sales
  • Team Management
Connections
Festus Ighogboja
Laundry /uniform attendant (Team leader) at Anantara Dubai The Palm Resort & Spa
Ziad Ibrahim
Reception Operations Specialist at FORM Hotel Dubai a member of Design Hotels
Priya Guha
Executive Housekeeper at Time Hotels
View 6 connections
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