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I am currently a Senior F&B Assistant (Team Leader) in The Level by Meliã White House, an hotel that belongs to one of the biggest hotel chains in Europe, Meliã Internacional.
I finished my bachelor's degree in Hotel Management and my master's in Event Management, and I am currently enrolled in a postgraduate degree in Marketing Management.
3 years and 10 months
The Level Team Leader Senior F&B Assistant
Meliá White House London - London, United KingdomF&B otherMay 2018 - Now · 1 year and 5 months
Constantly offer excellent services based on a 5-star hotel property with 581 rooms and 112 apartments. Respond to the needs imposed by the guests. Apply daily knowledge regarding food preparation and hygiene at home. Supervise and promote a good work environment in the restaurant. Explain The Level SOP’s to new F&B Assistants. Restaunrant stock management and in charge of internal requisitions and restaurant inventory. Attend BEO meetings and communicate upcoming events to my team. Responsible for the The Level Handover. Constant participation in all the activities inside The Level Lounge. Organize and plan small events inside the Level Lounge. Be in charge of closing the shift. Communicate and constantly engage with the guests in order to improve the overall profit of the restaurant. Assist all the F&B and C&B outlets.
Groups and Events Cross Training
Meliá White House London - London, United KingdomEventsMay 2019 - July 2019 · 3 months
Overall introduction to the department. Understanding the daily operations using the C&S and PMS Opera and email. Understand how the department is divided (MICE and Leisure). Create a proposal and contracts. Chasing the final details. Final Invoices – No shows and late cancellations.
Forest of Arden Marriott Hotel & Country Club - Coventry, United KingdomF&B serviceNovember 2017 - June 2018 · 8 months
Consistently offer professional, friendly and engaging service; Assist guests regarding menu items in an informative and helpful way; Follow outlet policies, procedures and service standards; Have full knowledge of all menu items, garnishes, contents and preparation methods; Follow all safety and sanitation policies when handling food and beverage; Room service and Conference and Banqueting assistance.
Catering Assistant Manager
SONAE MC - Go Natural - Lisbon, PortugalEventsMarch 2017 - July 2017 · 6 months
Summer Internship. Budget and establish financial targets and forecasts; Supervise catering and waiting staff at functions; Negotiate contracts with customers, assess their requirements and ensure they're satisfied with the service delivered; Maximize sales and meet profit and financial expectations.
Assistant Event Manager
Herdade do Guedelha - Lisbon, PortugalEventsMay 2015 - May 2016 · 1 year and 1 month
Olissippo Hotels - Lisbon, PortugalF&B otherDecember 2014 - May 2015 · 6 months
Post Graduate Marketing Management
ISEG - Lisbon, PortugalSeptember 2019 - Now
Msc Tourism and Event Managenet
ESHTE Escola Superior de Hotelaria e Turismo do Estoril [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Estoril, PortugalAugust 2016 - December 2018
Bsc Hotel Management
Universidade Europeia - Lisbon, PortugalSeptember 2012 - June 2015
Native or fluent
Date of birth
February 18th 1993
- Costumer Relationship
- Costumer Service
- F&B micros
- Hotel Management
- Hotel strategy
- marketing and sales
- Market strategy
- Ms office skills
- Special events
- Upselling skills