Frederico São Marcos Eugénio Louro

Frederico São Marcos Eugénio Louro

The Level Team Leader Senior F&B Assistant at Meliá White House London
Lives in London, United Kingdom

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About me

I am currently a Senior F&B Assistant (Team Leader) in The Level by Meliã White House, an hotel that belongs to one of the biggest hotel chains in Europe, Meliã Internacional.
I finished my bachelor's degree in Hotel Management and my master's in Event Management, and I am currently enrolled in a postgraduate degree in Marketing Management.


3 years and 10 months

  • The Level Team Leader Senior F&B Assistant

    Meliá White House London - London, United Kingdom

    F&B other
    May 2018 - Now · 1 year and 5 months

    Constantly offer excellent services based on a 5-star hotel property with 581 rooms and 112 apartments. Respond to the needs imposed by the guests. Apply daily knowledge regarding food preparation and hygiene at home. Supervise and promote a good work environment in the restaurant. Explain The Level SOP’s to new F&B Assistants. Restaunrant stock management and in charge of internal requisitions and restaurant inventory. Attend BEO meetings and communicate upcoming events to my team. Responsible for the The Level Handover. Constant participation in all the activities inside The Level Lounge. Organize and plan small events inside the Level Lounge. Be in charge of closing the shift. Communicate and constantly engage with the guests in order to improve the overall profit of the restaurant. Assist all the F&B and C&B outlets.

  • Groups and Events Cross Training

    Meliá White House London - London, United Kingdom

    May 2019 - July 2019 · 3 months

    Overall introduction to the department. Understanding the daily operations using the C&S and PMS Opera and email. Understand how the department is divided (MICE and Leisure). Create a proposal and contracts. Chasing the final details. Final Invoices – No shows and late cancellations.

  • F&B Associate

    Forest of Arden Marriott Hotel & Country Club - Coventry, United Kingdom

    F&B service
    November 2017 - June 2018 · 8 months

    Consistently offer professional, friendly and engaging service; Assist guests regarding menu items in an informative and helpful way; Follow outlet policies, procedures and service standards; Have full knowledge of all menu items, garnishes, contents and preparation methods; Follow all safety and sanitation policies when handling food and beverage; Room service and Conference and Banqueting assistance.

  • Catering Assistant Manager

    SONAE MC - Go Natural - Lisbon, Portugal

    March 2017 - July 2017 · 6 months

    Summer Internship. Budget and establish financial targets and forecasts; Supervise catering and waiting staff at functions; Negotiate contracts with customers, assess their requirements and ensure they're satisfied with the service delivered; Maximize sales and meet profit and financial expectations.

  • Assistant Event Manager

    Herdade do Guedelha - Lisbon, Portugal

    May 2015 - May 2016 · 1 year and 1 month

  • Intern

    Olissippo Hotels - Lisbon, Portugal

    F&B other
    December 2014 - May 2015 · 6 months

    Curricular Internship


Currently studying


3 languages

  • Portuguese

    Native or fluent

  • English

    Full professional

  • Spanish

    Full professional

Personal information


  • Portuguese

Work Permits

  • United Kingdom

  • European Union

Date of birth

February 18th 1993

Driving License



13 skills

  • Costumer Relationship
  • Costumer Service
  • Creative
  • F&B micros
  • Hotel Management
  • Hotel strategy
  • Marketing
  • marketing and sales
  • Market strategy
  • Ms office skills
  • Sales
  • Special events
  • Upselling skills
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