Gabriel Gutsa

Gabriel Gutsa

Ranger and Ambassador of the Environment at The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert
Lives in Ras Al-Khaimah, United Arab Emirates
over 6 months ago

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Experienced Recreation Officer with a demonstrated history of working in the Recreational Facilities & Travel and tourism Services industry. Skilled in Tourism Management, Nature Education, Customer Engagement, adventure leading, and product development. Strong professional with a Bachelor’s Degree focused in Travel and Recreation from Chinhoyi University of Technology, Zimbabwe. Awarded employee of the year of 2017 by the Ritz-Carlton ras al khaimah, al wadi desert.

Experience

  • Ranger and Ambassador of the Environment

    The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert - United Arab Emirates

    Recreation & Leisure
    December 2016 - Now · 2 years and 3 months

    Designing and implementing new recreational activities that are Eco friendly.  Training and supervising activity officers/guides.  Leading group and VIP activities such as star gazing, bird watching, archery, nature drives, fishing and nature walks.  Responsible for designing new Ritz Kids programs in line with the brands four pillars of environmental and sustainable activities.  Guest relations, dealing with guest complains and solving them.  Preparing inventory for the department.  Researching and Organising quotations on the purchasing of new recreational equipment.  Designing activity manuals for standardisation of the information and procedure according to the brand policy.  Attending regional Environmental seminars concerning sustainable tourism practices and Arabian Oryx conservation. (Genetic management of Arabian Oryx held in Taif, The Kingdom of Saudi Arabia 2018)  Public relations, carrying out media interviews on radio and internet blogs about the nature reserve and recreational activities. *Scheduling and payrol management of recreation department. * Preparing holiday season activity packages.

  • Activity officer

    The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert - Ras al Khaimah, United Arab Emirates

    Recreation & Leisure
    December 2016 - November 2017 · 12 months

    Organizing and leading groups, individuals, private and VIP in activities such as Outdoor archery, informative nature walks, star gazing, bird watching, guided bike tours, fishing and nature based discovery walks with young children.  Training Guides and activity officers on the above Activities.  Researching on service delivery and evaluating the results after implementation to guests.  Responsible for developing new recreational activities.  Conducting media interviews concerning the recreational activities and the flora and fauna at Al Wadi nature reserve.  Guiding- taking responsibility of guest into the nature and proving information from researches around the activities and the flora and fauna.  Taking recreational activity bookings and coordinating activities with the experience concierge.

  • Reservationist

    Africa Travel Tours Victoria Falls - Victoria Falls, Zimbabwe

    Recreation & Leisure
    June 2014 - June 2015 · 1 year and 1 month

    Sales: selling packages, accommodation and activities.  Quotations: prices of package tours and activities.  Invoicing: month end billing and payments and handling payment plans for companies and loyal clients.  Supervised tour guides and tour consultants on selling techniques and motivating them.  Responsible for the day to day running of the tour vehicles.  Guiding guests in game drives and adventure activities.  Customer services: giving information, dealing with complaints and resolving them in a calm manner.  Marketing: market segmenting clients according to age, nationality, preferences and global trends.  Taking bookings: inputting travel dates, time, place, year and special needs accordingly.

  • Sales and customer service

    Mantan Investments - Zimbabwe

    Customer Service
    March 2011 - April 2012 · 1 year and 3 months

    Sales: selling all steel products. Price discounts, developed promotional packages.  Customer services: giving information, dealing with complaints and resolving them in a calm manner.  Quotations: prices of steel products.  Accounts: handling cash payments and invoicing.

Education

  • Bachelor of Science Honors Degree in Travel and Recreation Management.

    Chinhoyi University of Technology - Chinhoyi, Zimbabwe

    September 2012 - June 2016

    Honors degree

  • Diploma in tourism and business studies

    Institute of commercial management - Birmingham, United Kingdom

    January 2010 - March 2012

    Tourism and business studies management

Languages

  • English
    Full professional
    80%

Skills

  • adventure leader
  • Amadeus GDS
  • Budget
  • conservation
  • Guiding,
  • Microsoft Office
  • Opera
  • Passion for customer care
  • - Photography
  • Product Development
  • Recreation Management
  • Research skills
  • Sales and Marketing
  • SPSS
  • thesis writing

Other

  • Regional conference of Arabian Orxy conservation.

    Regional workshop report.

  • Activity blog review from guest

    Family trip retreat

Connections
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Nuwan Ahangama
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