Gabriella Douka

Gabriella Douka

Receptionnist/Reservation Agent at 9 HOTEL COLLECTION
Lives in Brussels, Belgium
over 6 months ago

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After almost 2 years of experience at the Front desk in several hotel brands in France or Belgium such as : Novotel, Pullman, Steigenberger Wiltcher's or 9hotel Collection, I am now looking for a new position in the departments of Reservations, Event or Guest relations in Melbourne, Australia.

Experience

  • Receptionnist/Reservation Agent

    9 HOTEL COLLECTION - Brussels, Belgium

    Front Office reception
    January 2018 - Now · 1 year and 1 month

    Encoding reservations Taking phone calls Preparing individual arrival Completing procedures when guests arrive and leave (Checkin/Checkout) Choosing rooms and handing out keys Preparing bills and taking payments Taking and passing on messages and mail to guests Answering to special requests from guests (like booking theater tickets, tours, restaurants)

  • Receptionnist/Reservation Agent

    Steigenberger Wiltcher's - Brussels, Belgium

    Front Office reception
    September 2017 - January 2018 · 5 months

    Making direct reservations Taking phone calls Preparing group arrivals Preparing individual arrival Preparing Vouchers for VIP guests Completing procedures when guests arrive and leave (Checkin/Checkout) Choosing rooms and handing out keys Preparing bills and taking payments Taking and passing on messages and mail to guests Answering to special requests from guests (like booking theater tickets, tours, restaurants)

  • Welcomer

    Pullman - Brussels, Belgium

    Front Office reception
    June 2017 - September 2017 · 4 months

    Making reservations Completing procedures when guests arrive and leave (Checkin/Checkout) Choosing rooms and handing out keys Preparing bills and taking payments Taking and passing on messages and mail to guests Answering to special requests from guests (like booking theater tickets, tours, restaurants)

  • Front desk receptionnist

    Novotel - Paris, France

    Front Office reception
    May 2016 - September 2016 · 5 months

    Making reservations Completing procedures when guests arrive and leave (Checkin/Checkout) Choosing rooms and handing out keys Preparing bills and taking payments Taking and passing on messages and mail to guests Answering to special requests from guests (like booking theater tickets, tours, restaurants)

  • Hostess

    CECA S.A. - La Garenne-Colombes, France

    Front Office reception
    August 2015 - September 2015 · 2 months

    • Greet visitors and employees • Collect and distribute parcels and other mail • Telephone support & management intensive standard • Taxis and management of vehicle fleets • Give visitors badges

  • Sales Promoter

    Nopain events for Sushi Gourmet - Paris, France

    F&B service
    April 2015 - April 2016 · 1 year and 1 month

    (Student job every weekend during 1 year) - Attract customers - Inform customers - Make customers discover new products - Give customers free food samples - Promote the brand - Increase sales

  • Recruiter Assistant

    InternshipUK - New Romney, United Kingdom

    Human Resources
    May 2014 - July 2014 · 3 months

    - Manage recruitment process - Review & process application - Selection Process - Conducting of interviews - Conduct background checks - Manage and control recruitment Database - Provide follow with applicants

  • Personal Administrative Assistant

    SCB-MAB - Abidjan, Côte d'Ivoire

    Administration & General
    December 2012 - January 2013 · 2 months

    - Administration tasks

Education

  • MBA Degree in Hotel and Tourism Management

    Vatel Nimes - Nimes, France

    November 2016 - Now

  • Bachelor International Tourism and Hospitality Management

    Lycée Albert de Mun Paris (Coventry University) - Paris, France

    August 2015 - June 2016

  • BTS Assistant Manager

    BTS Assistant Manager, Lycée Albert de Mun, Paris - Paris, France

    August 2014 - May 2015

  • Première année de licence LEA en Anglais et Espagnol,

    Université Paris Nanterre - Paris, France

    August 2013 - July 2014

  • BAC STG Gestion des ressources humaines

    Lycée Saint françois de Sales - Évreux, France

    August 2011 - May 2012

Languages

  • French
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Limited working
    40%

Skills

  • Communication skills
  • Dynamic and enthusiastic
  • English Fluent
  • Excel
  • Hostess
  • Know how to listen
  • Opera
  • Powerpoint
  • Prezi
  • Word
  • Wordpress
Connections
GIANCARLO PASTORE
FORMATORE SCRITTORE GIORNALISTA at CIPAS TM STRESA
Hamza Chebbi
purchasing director assistant at golden tulip
Krisantus Sutrisno
Intern at Four Seasons Hotel
View 42 connections
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