Gabriella Douka

Gabriella Douka

Receptionnist/Reservation Agent at 9 HOTEL COLLECTION
Lives in Brussels, Belgium
over 6 months ago

Join Hosco and view Gabriella's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

After almost 2 years of experience at the Front desk in several hotel brands in France or Belgium such as : Novotel, Pullman, Steigenberger Wiltcher's or 9hotel Collection, I am now looking for a new position in the departments of Reservations, Event or Guest relations in Melbourne, Australia.

Experience

  • Receptionnist/Reservation Agent

    9 HOTEL COLLECTION - Brussels, Belgium

    Front Office reception
    January 2018 - Now

    Encoding reservations Taking phone calls Preparing individual arrival Completing procedures when guests arrive and leave (Checkin/Checkout) Choosing rooms and handing out keys Preparing bills and taking payments Taking and passing on messages and mail to guests Answering to special requests from guests (like booking theater tickets, tours, restaurants)

  • Receptionnist/Reservation Agent

    Steigenberger Wiltcher's - Brussels, Belgium

    Front Office reception
    September 2017 - January 2018

    Making direct reservations Taking phone calls Preparing group arrivals Preparing individual arrival Preparing Vouchers for VIP guests Completing procedures when guests arrive and leave (Checkin/Checkout) Choosing rooms and handing out keys Preparing bills and taking payments Taking and passing on messages and mail to guests Answering to special requests from guests (like booking theater tickets, tours, restaurants)

  • Welcomer

    Pullman - Brussels, Belgium

    Front Office reception
    June 2017 - September 2017

    Making reservations Completing procedures when guests arrive and leave (Checkin/Checkout) Choosing rooms and handing out keys Preparing bills and taking payments Taking and passing on messages and mail to guests Answering to special requests from guests (like booking theater tickets, tours, restaurants)

  • Front desk receptionnist

    Novotel - Paris, France

    Front Office reception
    May 2016 - September 2016

    Making reservations Completing procedures when guests arrive and leave (Checkin/Checkout) Choosing rooms and handing out keys Preparing bills and taking payments Taking and passing on messages and mail to guests Answering to special requests from guests (like booking theater tickets, tours, restaurants)

  • Hostess

    CECA S.A. - La Garenne-Colombes, France

    Front Office reception
    August 2015 - September 2015

    • Greet visitors and employees • Collect and distribute parcels and other mail • Telephone support & management intensive standard • Taxis and management of vehicle fleets • Give visitors badges

  • Sales Promoter

    Nopain events for Sushi Gourmet - Paris, France

    F&B service
    April 2015 - April 2016

    (Student job every weekend during 1 year) - Attract customers - Inform customers - Make customers discover new products - Give customers free food samples - Promote the brand - Increase sales

  • Recruiter Assistant

    InternshipUK - New Romney, United Kingdom

    Human Resources
    May 2014 - July 2014

    - Manage recruitment process - Review & process application - Selection Process - Conducting of interviews - Conduct background checks - Manage and control recruitment Database - Provide follow with applicants

  • Personal Administrative Assistant

    SCB-MAB - Abidjan, Côte d'Ivoire

    Administration & General
    December 2012 - January 2013

    - Administration tasks

Education

  • MBA Degree in Hotel and Tourism Management

    Vatel Nimes - Nimes, France

    November 2016 - Now

  • Bachelor International Tourism and Hospitality Management

    Lycée Albert de Mun Paris (Coventry University) - Paris, France

    August 2015 - June 2016

  • BTS Assistant Manager

    BTS Assistant Manager, Lycée Albert de Mun, Paris - Paris, France

    August 2014 - May 2015

  • Première année de licence LEA en Anglais et Espagnol,

    Université Paris Nanterre - Paris, France

    August 2013 - July 2014

  • BAC STG Gestion des ressources humaines

    Lycée Saint françois de Sales - Évreux, France

    August 2011 - May 2012

Languages

  • French
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Limited working
    40%

Skills

  • Communication skills
  • Dynamic and enthusiastic
  • English Fluent
  • Excel
  • Hostess
  • Know how to listen
  • Opera
  • Powerpoint
  • Prezi
  • Word
  • Wordpress
Connections
Marc Borrell
Resident Manager of Luxury Boutique Hotel @Cerf Island Resort & Spa Seychelles | Official Winner of ‘World Luxury Hotel Award’ - 2018 en Cerf Resort Seychelles
Olivier Tombeur
Director of Sales & Marketing at Regiotels
Nicole Tomamichel
Student from State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo
View 52 connections
Following
Eden Rock St Barths
Saint-Barthélemy
Other members
Bibek Poudel
Nepalgunj, Nepal
Oliver Li
Zürich, Switzerland
Claudia Zanello
Estoril, Portugal
Renata Biro
Guernsey, WY, United States
Haili Ismail
Casablanca, Morocco
View 313366 members