Gabriella Farmer

Gabriella Farmer

Sales Co-ordinator & PA to Director of Sales & Marketing at Fairmont Zimbali Resort
Lives in Dolphin Coast, South Africa
over 6 months ago

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I come from a background of Hospitality, having completed a Diploma in Hospitality Management, from the International Hotel School in South Africa, as well as gaining 3 years of experience at the Fairmont Zimbali Resort.

I started off as an intern in the Conference Services Department and became a permanent employee 6 months later as a Conference Services Co-ordinator. I was then promoted to a Sales Co-ordinator, combined with a role of being a Personal Assistant to the Director of Sales & Marketing.

My ability to work as a team player, meet deadlines and go the extra mile, together with my penchant for detail, have contributed to my success. I have performed a wide variety of activities, above and beyond that which is expected of me and enhanced my learning and understanding of both the Operational and Financial facets of the company.

An effective organiser and planner with a history of meeting all assigned goals and deadlines. I am able to interact well with staff members at all levels. What I would bring to any position includes effective communication skills, leadership and team-building ability and a proven commitment to first rate service and satisfaction.

The accompanying Résumé can give you an idea of my potential for making a worthwhile contribution to your company.

Experience

  • Sales Co-ordinator & PA to Director of Sales & Marketing

    Fairmont Zimbali Resort - Dolphin Coast, South Africa

    Sales & Marketing
    May 2016 - December 2018 · 2 years and 8 months

    - Answering of Sales & Marketing department phones when Sales Managers are out of the office - Qualifying enquiries coming in and assigning them to the Sales Manager in charge - Monitoring the Sales & Marketing inbox and making sure all enquiries are answered by the Sales Managers in a timely manner - Assisting the Sales Managers with creating proposals and contracts using Opera S&C and WORD document - Assisting Sales Managers with rate evaluations in MyRPMS in conjunction with Revenue Manager - Compilation of Owners’ monthly and quarterly presentations - Compilation of FRHI quarterly business review presentations - Assisting Sales Managers with internal group handovers - Assisting Sales Managers with Site Inspections and Prospecting calls - Writing reposts and creating presentations as requested by Sales & Marketing Director - Maintaining DART website and managing referral process - Assisting with individual global account RFP process - Spearhead small sales projects, events and Action Plans along with the DOSM - Maintaining current sales and promotional literature and have a complete knowledge of hotel’s services and facilities - Organising meetings, this may include typing the agenda and taking minutes - In charge of updating and monitoring the colleague’s schedules, vacation leaves and sick leave and updating of monthly Master Payroll document - In charge of completing Sales Month End Reports and Sales Incentive procedures - In charge of ordering and maintaining office supplies Managing internal departmental Purchase Orders and Invoicing - Design various in-house collateral (Including Rentals & Homes)

  • Conference Services Co-ordinator

    Fairmont Zimbali Resort - Dolphin Coast, South Africa

    Sales & Marketing
    December 2015 - May 2016 · 6 months

    - Consistently offer professional, friendly and engaging service Act as departmental liaison with customers, in absence of Manager/Director - Effectively respond to general inquiries and direct/handle them appropriately - General Document production and distribution; to include but not limited to contracts, amenity requests, turnover letters, BEOs, pre-convention booklets, group resumes, daily event boards - Organize catering and/or convention booking files from date of departure, and maintain accurate activities within files consistently - Handle internal events efficiently - Conduct any/all site inspections as required - Additional responsibilities, as outlined by Director, Assistant Director or Manager

  • Conference Services Co-ordinator Intern

    Fairmont Zimbali Resort - Dolphin Coast, South Africa

    Sales & Marketing
    August 2015 - December 2015 · 5 months

    - Consistently offer professional, friendly and engaging service Act as departmental liaison with customers, in absence of Manager/Director - Effectively respond to general inquiries and direct/handle them appropriately - General Document production and distribution; to include but not limited to contracts, amenity requests, turnover letters, BEOs, pre-convention booklets, group resumes, daily event boards - Organize catering and/or convention booking files from date of departure, and maintain accurate activities within files consistently - Handle internal events efficiently - Conduct any/all site inspections as required - Additional responsibilities, as outlined by Director, Assistant Director or Manager

Education

  • 3 Year Diploma in Hospitality Management

    The International Hotel School - Cape Town City Centre, Cape Town, South Africa

    January 2013 - December 2015

    Completed a 3 Year Diploma in Hospitality Management through the American Hotel & Lodging Educational Institute as well

Languages

  • English
    Native or fluent
    100%
  • Afrikaans
    Professional working
    60%

Skills

  • Dart
  • Materials control
  • Microsoft
  • Opera
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