Gagan Deep

Gagan Deep

Control Room Operator at Jumeirah Group / Jumeirah Hotels & Resorts
Lives in Dubai, United Arab Emirates
over 6 months ago

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About me

Experienced Control Room Operator with a demonstrated history of working in the hospitality industry. Skilled in Customer Service, Decision-Making, Hospitality Industry, Microsoft Office, and Security Management. Strong operations professional graduated from Government Senior Secondary School (Punjab School Education Board).

Experience

8 years and 10 months

  • Control Room Operator

    Jumeirah Group / Jumeirah Hotels & Resorts - Dubai, United Arab Emirates

    Security
    December 2015 - Now · 3 years and 3 months

  • Security System Operator

    Grand Millennium Hotel Dubai - Dubai, United Arab Emirates

    Security
    July 2014 - November 2015 · 1 year and 5 months

    Control room operator with responsibilities of monitoring CCTV. To operate and monitor all system within the control center in an efficient manner ensuring that all work in undertaken in compliance with the operating procedures. To ensure that regular maintenance of the CCTV system and ensure that it functions well within stated performance standards. Responsible for record management following appropriate policies and procedures.  Conduct CCTV monitoring on all guest and visitor’s and be watchful to those persons who wants to enter the room without registering at Reception area.  Conduct CCTV footage’s as per instruction of Security Supervisor and Security manager.  Respond immediately fire alarm and emergency activation.  Make accurate report of all incidents and events happen during the shift related with CCTV system and submit report to Supervisor.  Fire and elevator control panels. Maintain occurrence book entries during the shift. Logging of all lost and found items recovered into the system.  Attend all incoming calls and respond to guest queries with regard to all issue.  Safety & security patrol through the property. Investigation of the all incidents and proper logged.  Trained to handle all firefighting equipment’s and well conversant with hotel evacuation procedures.  Supervising, Guiding and motivating to the colleagues work together and ensuring they are delivering good customer service. Ensuring the staff is happy so the business can run smoothly. Organize and delegate their workload as well as monitoring them to make sure it’s done correctly. Resolve the issues of guest. Keep all the record accurately.

  • Security Officer

    Transguard Group LLC - Dubai, United Arab Emirates

    Security
    March 2010 - April 2014 · 4 years and 3 months

     Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting equipment and access points; permitting entry.  Monitor and authorize entrance and departure of employee, visitor and other persons to guard against theft and maintain security of premises.  Call police and fire department in case of emergency, such as fire or presence of unauthorized persons.  Escort motor vehicle to transport individuals to specified locations and to personal protection.  Inspect and adjust security system, equipment and machinery to ensure operational use and detect evidence of tampering.  Analyzing information and evaluating result to choose the best solution and solve problem.  Respond immediately fire alarm and emergency activation.  Make accurate report of all incidents and events happen during the shift.  Fire and elevator control panels. Maintain occurrence book entries during the shift. Logging of all lost and found items recovered into the system.  Attend all incoming calls and respond to guest queries with regard to all issue.  Safety & security workload as well as monitoring them to make sure it’s done correctly. Resolve the issues of guest. Keep all the record accurately. Patrol through the property. Investigation of the all incidents and proper logged.  Trained to handle all firefighting equipment’s and well conversant with hotel evacuation procedures.  Supervising, Guiding and motivating to the colleagues work together and ensuring they are delivering good customer service.

Education

  • Intermediate

    Government School - Jalandhar, India

    March 2004 - March 2006

Languages

2 languages

  • Hindi

    Native or fluent

  • English

    Full professional

Skills

7 skills

  • Access Control
  • CCTV camera
  • Decision making
  • Investigations
  • Leadership
  • Self motived
  • Teamwork
Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Krisantus Sutrisno
Intern at Four Seasons Hotel
Raheel Azam
Security Manager at Al-Maha, A Luxury Collection Desert Resort & Spa Dubai - A Marriott Property.
View 8 connections
Following
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