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About me
Dear Madam, Dear Sir,
I am validating my MBA in the next few weeks so I am ready to work as soon as possible.
I am specialized in guest relation as I have experience and a big interest in that domain.
Feel free to contact me for any proposal you may have.
Thank you very much for your attention.
Best regards,
Gailor MICHEL
Experience
2 years and 7 months
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Assistant Revenue Manager
Stairway Management - Paris, France
Revenue ManagementJune 2019 - December 2019 · 7 months- Supporting the Revenue Manager on 5 different 4* and 5* hotels located in Paris or on the french seashore - Being in charge of daily pricing recommendations for 3 hotels - Learning to improve my productivity : converted a 12-hour day into a 9-hour day - Entering room prices or discount promotions in Opera - Managing prices and launching discount promotions online (channel manager, OTA's)
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BAR WAITER
Hotel Le Negresco - Nice, France
Guest RelationsAugust 2018 - October 2018 · 3 months- Assuring LQA standards (Leading Quality Assurance) during the service - Providing a high-standard service of drinks for 5-10 tables - Cleaning and tidying of the barman set up, tools, glasses and bottles
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RESTAURANT WAITER - Matsuhisa
Le Royal Monceau - Raffles Paris - Paris, France
HousekeepingFebruary 2017 - April 2018 · 1 year and 3 monthsShort missions 6-7 times/month. Bringing and introducing fine dining dishes to the guests Working with a colleague in team to prepare and bring the drinks for 150 to 200 place settings Setting up the restaurant room and the workstations
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F&B EMPLOYEE
Sofitel Gendarmenmarkt - Berlin, Germany
SecurityMay 2017 - October 2017 · 6 monthsCommunicating exclusively in German with the team Serving the breakfast in the morning Checking consumption and cleaning minibars in 60 up to 90 rooms each day + full cleaning of 5 coffee machines (2h30-3h in total)
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Receptionist
L'empire Paris - Paris, France
ReceptionMay 2016 - October 2016 · 6 monthsCarrying out the check-in/check-out of the guests Accompanying guests in rooms and explaining them the facilities Providing a concierge service Carrying the guest's luggage upstairs Answering the phone calls, taking the reservations and entering them in the system (Topsys)
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Waiter
Divers - Paris, France
F&B serviceJuly 2016 - August 2016 · 2 monthsHotel Molitor Paris MGallery : Waiter - 3 missions Intercontinental Paris Avenue Marceau : Host - 3 missions
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Bar Waiter
Hilton Paris La Défense - Puteaux, France
Guest RelationsJune 2016 - August 2016 · 3 monthsShort missions 2-4 times per week during my receptionist experience.
Education
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MBA in Hospitality Management
CMH Paris - Centre de Management Hôtelier International - Paris, France
October 2018 - January 2021- Professional Thesis : The interpersonal relationships within the guest experience (file available) - Work and study program on the first year (External Sales Assistant at Hotel California) - Relevant coursework : finance, accountability, human resources, lux market, business ethics, team management - All courses were taught in a foreign language : English
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Bachelor Degree in Hospitality Management
Vatel Paris (France) - Paris, France
November 2015 - June 2018- Vatel Business Cases : simulation of management in a hotel - Relevant coursework : accountability, human resources, wines and spirituous, tourism, intercultural management, business law, IT (Excel, Access, Word, PowerPoint) - Practical week during the 3rd year : managing a hole team of student in the restaurant, making the briefing, assigning tasks before, during and after the service
Languages
3 languages
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French
Native or fluent
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English
Full professional
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German
Limited working
Personal information
Nationalities
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French
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