Galina Sverchkova

Galina Sverchkova

Restaurant Supervisor (Al Muntaha) at Burj Al Arab - Jumeirah Group
Lives in Dubai, United Arab Emirates

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About me

I am career motivated person, looking for a growth in the hospitality industry. In the future I want to be a part of the control group of one hotel chain and check the hotels within chain on the standards and mainly provide recommendations and ideas, for improvements in order to achieve guest’s satisfaction, as well as to have my own boutique hotels chain.
I am an organizing and responsible person with a good eye on details. Successful in managing the task and enjoying this type of work. Fast learner and can quickly implement new procedures to maximise productivity. Good dealing with figures and like to work with them. Fast adapting to the new conditions.
Looking for an opportunity to grow in the career ladder constantly.

Experience

5 years and 11 months

  • Restaurant Supervisor (Al Muntaha)

    Burj Al Arab - Jumeirah Group - Dubai, United Arab Emirates

    F&B service
    February 2019 - Now · 2 years

  • Artisan Server

    JW Marriott Marquis Hotel Dubai - Dubai, United Arab Emirates

    F&B service
    September 2017 - February 2019 · 1 year and 6 months

    Opening & closing paperwork; Providing a great experience for the guests; Working in the multicultural environment; Organizing, handling and participating in events up to 800p.; Assisting manager with a payroll, weekly roaster, and guest complains cases; Prepared and delegated tasks based upon priority to the team members; Enforcing SOP for the outlet; Train and support new joiners for the outlet ,in the proper methods of food and beverage service; Task force as a Hostess for the Ramadan in Al Fanous lounge, handling reservations up to 700 p.; Task force for the World Cup in Bridgewater Tavern a high volume bar at the moment. Training Champion & buddy representative; Nominee for standing ovation; Appreciation from US army.

  • Internship Hostess & Server

    Grand Hotel Central - Barcelona, Spain

    Front Office reception
    April 2017 - June 2017 · 3 months

     Hostess on the breakfasts and in the Sky bar;  Make the customers’ orders;  Serve drinks and dishes;  Prepare the breakfast set up;  Room service.

  • Waitress

    Bulldozer Group - Almaty, Kazakhstan

    F&B service
    June 2015 - September 2016 · 1 year and 4 months

     Provided well-timing, professional service.  Assisted manager (duty coverage, scheduling, banquets, payrolls).  Handling stressful situation with guests in appropriate time.  Managed guest expectations to ensure optimal satisfaction.  Created entertainment for the guests.  Operated with European, Chinese and Japanese cuisine.

  • Bartender-Waitress

    AJS traiding, El Plato restaurante - Almaty, Kazakhstan

    F&B service
    March 2015 - June 2015 · 5 months

     Made cash transaction.  Worked us a barman (bottle service, similar cocktails, barista).  Operated with Spanish cuisine.

  • Waitress

    Fes restaurant - Almaty, Kazakhstan

    F&B service
    June 2014 - January 2015 · 8 months

     Startup project.  Kept restaurant areas clean, neat and functional.  Went through psychological training.  Operated with Moroccan, European cuisine.

Education

  • MA in Tourism and Hospitality Managment

    GBSB Global Business School - Master in Tourism and Hospitality Management - Barcelona, Spain

    September 2016 - June 2017

    ~Sustainable Tourism development; ~International Tourism and Hospitality Management; ~Global Marketing; ~People Managment-Leadership ~Experiencial marketing

  • Bachelor: Restaurant and Hotel business

    Almaty Technological University - Almaty, Kazakhstan

    September 2012 - June 2016

    ~Organization and regulation of service sphere ~Management and marketing of restaurant and hotel business ~Material and technical supplies Hotel and Restaurant ~Technology of food production in restaurant business ~Service activities in the sphere of hospitality ~Quality management of service in restaurant business and a hotel business ~Organization of works of administrative and housekeeping work ~Basics techniques of restaurant business

Languages

5 languages

  • Russian

    Full professional

  • English

    Full professional

  • Kazakh

    Professional working

  • Spanish

    Professional working

  • French

    Notions

Personal information

Nationalities

  • Kazakh

Work Permits

  • United Arab Emirates

Date of birth

January 06th 1995

Driving License

Yes

Skills

8 skills

  • Creative
  • Easy learner
  • Effective teamwork
  • Good leadership skills
  • Highly organized
  • Multitasking
  • Proactive
  • Responsible
Connections
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Culinary team member at JW Marriott Marquis Hotel Dubai
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