Galina Sverchkova

Galina Sverchkova

Artisan Server at JW Marriott Marquis Hotel Dubai
Lives in Dubai, United Arab Emirates
over 6 months ago

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I am a career motivated person, looking for a supervisor position in the hospitality industry. In the future want to be a part of the control group of one hotel chain and check hotel within chain standards and mainly provide recommendations for improvements in order to achieve guest’s satisfaction, and have my own boutique hotel chain.
I am organizing and responsible person would like to keep eye on details. Successful in managing the task and enjoying this type of work. Fast learner and can quickly implement new procedures to maximise productivity. Good dealing with figures and like to work with them. Fast adapting to new conditions.
Looking for an opportunity to grow in the career ladder constantly.

Experience

  • Artisan Server

    JW Marriott Marquis Hotel Dubai - Dubai, United Arab Emirates

    F&B service
    September 2017 - Now · 1 year and 3 months

    Opening & closing paperwork; Providing a great experience for the guests; Working in the multicultural environment; Organizing, handling and participating in events up to 800p.; Assisting manager with a payroll, weekly roaster, and guest complains cases; Prepared and delegated tasks based upon priority to the team members; Enforcing SOP for the outlet; Train and support new joiners for the outlet ,in the proper methods of food and beverage service; Task force as a Hostess for the Ramadan in Al Fanous lounge, handling reservations up to 700 p.; Task force for the World Cup in Bridgewater Tavern a high volume bar at the moment. Training Champion & buddy representative; Nominee for standing ovation; Appreciation from US army.

  • Internship Hostess & Server

    Unico Hotels; Grand Hotel Central Barcelona - Barcelona, Spain

    Front Office reception
    April 2017 - June 2017 · 3 months

     Hostess on the breakfasts and in the Sky bar;  Make the customers’ orders;  Serve drinks and dishes;  Prepare the breakfast set up;  Room service.

  • Waitress

    Buldozer Group, China Gold restaurant complex - Almaty, Kazakhstan

    F&B service
    June 2015 - September 2016 · 1 year and 4 months

     Provided well-timing, professional service.  Assisted manager (duty coverage, scheduling, banquets, payrolls).  Handling stressful situation with guests in appropriate time.  Managed guest expectations to ensure optimal satisfaction.  Created entertainment for the guests.  Operated with European, Chinese and Japanese cuisine.

  • Bartender-Waitress

    AJS traiding, El Plato restaurante - Almaty, Kazakhstan

    F&B service
    March 2015 - June 2015 · 5 months

     Made cash transaction.  Worked us a barman (bottle service, similar cocktails, barista).  Operated with Spanish cuisine.

  • Waitress

    Fes restaurant - Almaty, Kazakhstan

    F&B service
    June 2014 - January 2015 · 8 months

     Startup project.  Kept restaurant areas clean, neat and functional.  Went through psychological training.  Operated with Moroccan, European cuisine.

Education

  • MA in Tourism and Hospitality Managment

    Global Business School Barcelona - Barcelona, Spain

    September 2016 - June 2017

    ~Sustainable Tourism development; ~International Tourism and Hospitality Management; ~Global Marketing; ~People Managment-Leadership ~Experiencial marketing

  • Bachelor: Restaurant and Hotel business

    Almaty Technological University - Almaty, Kazakhstan

    September 2012 - June 2016

    ~Organization and regulation of service sphere ~Management and marketing of restaurant and hotel business ~Material and technical supplies Hotel and Restaurant ~Technology of food production in restaurant business ~Service activities in the sphere of hospitality ~Quality management of service in restaurant business and a hotel business ~Organization of works of administrative and housekeeping work ~Basics techniques of restaurant business

Languages

  • English
    Native or fluent
    100%
  • Russian
    Native or fluent
    100%
  • Kazakh
    Professional working
    60%
  • Spanish
    Professional working
    60%

Skills

  • Creative
  • Easy learner
  • Effective teamwork
  • Good leadership skills
  • Highly organized
  • Multitasking
  • Proactive
  • Responsible
Connections
Mohamed Faragalla
Executive Chef at Armada BlueBay Hotel & Resorts (BlueBay Group)
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Bibek Poudel
Co-Founder at IDEA Management & Consulting services Pvt. Ltd
View 41 connections
Following
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