Galtsen Chumashkayev

Galtsen Chumashkayev

PBX Agent at The Ritz Cartlon
Lives in Almaty, Kazakhstan
over 6 months ago

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Experience

  • Concierge Agent

    The Ritz-Carlton, Almaty - Almaty, Kazakhstan

    Front Office concierge
    May 2015 - Now

    • Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. • Respond to special requests from guests with unique needs and follow up to ensure satisfaction. • Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. • Answer, record, and process all guest calls, messages, requests, questions, or concerns. • Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem

  • PBX Agent

    The Ritz Cartlon - Almaty, Kazakhstan

    Front Office reception
    June 2014 - Now

    • Operating the PBX department properly, efficiently and with profitability by answering telephone and wake-up calls. • Ensure accurate communication of information and guest requests to all relevant departments • Ensuring Quality Customer Service, policies and procedures are properly understood and followed • Handle all guest complaints and comments relating to the various departments actfully & disperse them to the correct supervisors for continued quality service. • Cooperate with all fellow employees and display teamwork with other departments • Perform any other reasonable duties as required by the hotel PBX Supervisors & PBX Manage

  • Cross Management Trainee

    Royal Tulip - Almaty, Kazakhstan

    F&B service
    July 2011 - January 2012

    • Operating the PBX department properly, efficiently and with profitability by answering telephone and wake-up calls. • Ensure accurate communication of information and guest requests to all relevant departments • Ensuring Quality Customer Service, policies and procedures are properly understood and followed • Handle all guest complaints and comments relating to the various departments actfully & disperse them to the correct supervisors for continued quality service. • Cooperate with all fellow employees and display teamwork with other departments • Perform any other reasonable duties as required by the hotel PBX Supervisors & PBX Manage

  • F&B Management Trainee

    Glion Institute of Higher Education - Bulle, Switzerland

    F&B service
    February 2011 - July 2011

    Duties: Serve food and beverages to patrons; prepare and serve specialty dishes at tables as required. Explain how various menu items are prepared, describing ingredients and cooking methods.

Education

Languages

  • Russian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • German
    Full professional
    80%

Other

  • Other skills

    Other skills

Connections
John S Lohr
Director of Development - School Relations at Hosco
Caroline Vanat
Assistant Manager Recruitment at Yas Viceroy Hotel Abu Dhabi
Following
Hosco
Geneva, Switzerland
Hotel Institute Montreux
Montreux, Switzerland
The Ritz-Carlton Abu Dhabi, Grand Canal
Abu Dhabi, United Arab Emirates
Other members
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Almaty, Kazakhstan
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