GANESH KUMAR PRASAD

GANESH KUMAR PRASAD

Duty Manager at Oakwood Woldwide
Lives in India
over 6 months ago

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Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests.
Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier.
Liaise with different departments for smooth and coordinated work.
Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
Ensure to interact with the guests & enable the team to understand guest requirements.
Ensure that the arrivals and departures for the day and relevant records are maintained.
Ensure quality in all aspects of work and among the staff in the lobby
Personally welcome and escort all guests of the hotel.
Authorize courtesies for V.I.Ps.
Ensure that regular training is conducted as per the standards.
Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
Responsible for maintaining high level of room sales, by up-selling.

Ensure to balance the accounts on a daily basis.
Adhere to the Standard Operating Procedures & policies.
Check out-standings of in-house guests on a daily basis.
To check whether the following records are kept in order and up to date.
a) C forms
b) Reception / Information Log Book
Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
Check the grooming and hygiene of the team.
Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
Ensure that newspapers and parcels are delivered in the rooms without delay.
To be readily available at all times to deal with problems or complaints.
Ensure effective and speedy check-in & check-out facilities.
Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
Ensure that the entrance is easily accessible to cars and taxis at all times.
Conduct briefing for concierge and Front Desk Associates

Experience

  • Duty Manager

    Oakwood Woldwide - Bengaluru, India

    Front Office reception
    January 2017 - May 2018 · 1 year and 5 months

    Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests. Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier. Liaise with different departments for smooth and coordinated work. Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away. Ensure to interact with the guests & enable the team to understand guest requirements. Ensure that the arrivals and departures for the day and relevant records are maintained. Ensure quality in all aspects of work and among the staff in the lobby Personally welcome and escort all guests of the hotel. Authorize courtesies for V.I.Ps. Ensure that regular training is conducted as per the standards. Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. Responsible for maintaining high level of room sales, by up-selling. Ensure to balance the accounts on a daily basis. Adhere to the Standard Operating Procedures & policies. Check out-standings of in-house guests on a daily basis. To check whether the following records are kept in order and up to date. a) C forms b) Reception / Information Log Book Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently. Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered. Check the grooming and hygiene of the team. Ensure all V.V.I.P room inspection in coordination with House Keeping Department. Ensure that newspapers and parcels are delivered in the rooms without delay. To be readily available at all times to deal with problems or complaints. Ensure effective and speedy check-in & check-out facilities. Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. Ensure that the entrance is easily accessible to cars and taxis at all times. Conduct briefing for concierge and Front Desk Associates

  • Front Office Executive

    Four Points by sheraton - Ahmedabad, India

    Front Office reception
    January 2016 - January 2017 · 1 year and 1 month

    Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests. Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier. Liaise with different departments for smooth and coordinated work. Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away. Ensure to interact with the guests & enable the team to understand guest requirements. Ensure that the arrivals and departures for the day and relevant records are maintained. Ensure quality in all aspects of work and among the staff in the lobby Personally welcome and escort all guests of the hotel. Authorize courtesies for V.I.Ps. Ensure that regular training is conducted as per the standards. Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. Responsible for maintaining high level of room sales, by up-selling. Ensure to balance the accounts on a daily basis. Adhere to the Standard Operating Procedures & policies. Check out-standings of in-house guests on a daily basis. To check whether the following records are kept in order and up to date. a) C forms b) Reception / Information Log Book Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently. Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered. Check the grooming and hygiene of the team. Ensure all V.V.I.P room inspection in coordination with House Keeping Department. Ensure that newspapers and parcels are delivered in the rooms without delay. To be readily available at all times to deal with problems or complaints. Ensure effective and speedy check-in & check-out facilities. Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. Ensure that the entrance is easily accessible to cars and taxis at all times. Conduct briefing for concierge and Front Desk Associates

  • Front Office Team Leader

    Hyatt - Bengaluru, India

    Front Office reception
    April 2014 - January 2016 · 1 year and 10 months

    Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Front Office is responsible to assist in the smooth and efficient running of the Front Office Department within the Rooms Division

  • Front Office Assistant

    Leela Kemipnski Kovalam - Thiruvananthapuram, India

    Front Office reception
    February 2013 - April 2014 · 1 year and 3 months

    Represents the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

Languages

  • English
    Professional working
    60%
Connections
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