Gaspar Diaz

Hotel Receptionist at Mstay group
Lives in London, United Kingdom
over 6 months ago

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I consider myself a hardworking and proactive person, who knows how to reconcile the
different responsibilities assigned to me as well. I have skills as an administrator in the office
and also for the public as customer service. I like to communicate with people and I am
decisive when you have to solve a problem. I am prepared to work in diverse work teams
and perform multi-activities throughout my work day. I am a respectful, empathetic and
educated person with clients, partners and managers

Experience

  • Hotel Receptionist

    Mstay group - London, United Kingdom

    Front Office reception
    November 2017 - Now · 1 year and 2 months

    -Check the following: -All arrivals checked-in or CXLD -All No-shows are processed, charged and reported -CC Receipts, Non-Ref receipts, Email list, Daity report, Cleaning Report -Night Audit -Now check Departures and see if there are any balances to pay. -Check people out as they come. -Once everyone's out go to ardvals. -Make sure that all bookings are either paid or pre-authorized (all Green, not Red). -Make sure all rooms are allocated. -Print out Guest cards and attach them with booking confirmations -Prepare electronic key cards and card holders with guest information. -Make sure that Housekeeping clean all departure rooms first. -Check people in as they arrive. -Upon check-in take photo copy of lD or Passport for Europeans and Driving Licence for British guests. -lf booking is paid, check CC number to make sure that is the one you have in the System. -Do quick introduction - how to use key card, room number, floor number, lift use, Strict Non-Smoking policy, tel. number of Reception. -Keep checking emails and putting booking into the system as they arrive. -Sort out all reservations made today. Put them in the reservation folder in a day order. -Fillout'Guest Emails -Check pavment slips and Dailv Report records. -Make and Print Cleaninq Report for Housekeeping! -Make and Print Breakfast Report

  • CUSTUMER SERVICE

    MC DONALDS - Wimbledon, ND, United States

    Customer Service
    December 2016 - October 2018 · 1 year and 11 months

    -Control Stock and Organization Delivery -Control temperatures of food -Makes and check inventory and delivery -Clean and Manteneance of Brunch -Work in the Kitchen line and Serve Orders on time to costumers -Work in the till like Assistant Costumer

  • RECEPCION/ SECRETARY

    cE GONSULTING S.L - Málaga, Spain

    Front Office reception
    January 2013 - February 2015 · 2 years and 2 months

    -Development of customer and supplier database -Billing and Payment lnvoices -basic accounting (assignment of entries and accounts) -Realization of Taxes for customers Mod VAT, lRpF - Sale and rental of real estate (in Afternoon Hours Night) -Calling clients - Make purchase and sale contracts. -Filing Work

Education

  • Certificate of Higher Education (HNC) SME business Administration

    Formacion y Empleo Malga - Málaga, Spain

    September 2013 - June 2014

  • Bachelor's Degree (B)2 Geography

    Universidad de Málaga - Málaga, Spain

    September 2005 - June 2011

Languages

  • Spanish
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Italian
    Limited working
    40%
  • French
    Notions
    20%

Skills

  • Develop
  • -GoalOriented
  • Organised
  • self-motiva
  • Team player

Other

  • COMPUTER SKILL

    - Microsoft Programs Office ( Excel , Word, Access, lnfoPath, Outlook, Power Point,
    Publisher )
    -Administration Programs SAGE ( AcountPlus, TPOS, Paysheet Plus )
    -SocialWeb Sites ( linkedln, Facebook, Youtube, Twitter )
    -Technical Programs ( Autodesk 2014, ArcGis Software 10.4)
    -Hotel Software ( Hotelinx, Opera

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