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With over 17 years of gainful experience locally and abroad leading the Information Technology Department with strong Networking, Servers, and Hotel applications such as Opera, Fidelio, POS, and MC. In addition, have gained suﬃcient experience in the hotel and resort pre-opening activities. Recognized for the ability in identifying areas that need enhancement in order to reduce cost, improve a quality of guest service.
Deputy IT Director (Cluster)
Savoy Resort and Spa/Coral Strand Hotel Seychelles - Maldive Village, SeychellesITNovember 2015 - Now
Currently working in a dual role and responsible in day-to-day operations of the Information and Technology Department for both properties. Maintained 99.99% uptime through capacity planning and virtualization. Collaborated with the management and department heads to guarantee the eﬃciency of the technology for each defined process. Enhanced the skills of IT staﬀ through regular training while taking full charge of creating and recording goals for team members and conducting quarterly review. Rebuilt and tested various backup and restore systems while designing the disaster recovery plan. Added company’s first IT asset management procedures and systems – helping to facilitate annual CAPEX. Directly reporting to the IT Director. Replaced the IT Director on his absence.
Louis Vuitton Hotel – Chevalblanc Randheli Resort Maldives - Malé, MaldivesITJune 2015 - November 2015
I worked closely with Hotels Guest, IT providers and cross-platform organizations to complete a variety of server implementations to meet requests and enforce the LVMH standards. Performed full-scope server administration, upgrades and service pack application, performance tuning, and infrastructure enhancement. Hardening of Windows security, Established, nurtured and maintained excellent end user relations to expedite incident response and boost guest satisfaction levels. Relied on to drive and ensure business continuity via backup procedures, restores, and cluster fail- over testing, network load balancing, and disaster recovery planning and testing. Resolved a history of problematic network failure by troubleshooting LAN/WAN connections between multiple VLANs for all the guest villas. Replaced the IT Manager on his absence.
IT Engineer - Pre Opening
Savoy Resort and Spa - Maldive Village, SeychellesITJuly 2014 - May 2015
Built the IT Department from conception. Since the hotel is pre-opening there is no infrastructure on site. My job is to build the whole ICT systems and network. I also involved for developing the following; Cisco Based network from Border of cisco 2911 up to 200 edges 2960SW. Designed and Construction of Hotel Server Room: HP ProLiant D320p gen8 \ HP Pro- Liant D360p gen8 (15 physical server’s) HP Storage Works 1/8 G2 Tape Autoloader + ACRserve 16.5 Windows 2008R2 / 2012R2: DC, GPO, DHCP, DNS, KMS, NTP, Exchange 2010, DFS, Print Server, ISA TMG 2010, WDS, CA, NPS, WSUS, MS SQL 2005-2012, Oracle. Debian 7.7 - SYS- LOG, NAGIOS, TACACS+, NETFLOW Customize alerts by SMS, email, on the screen. Assisting in the deployment of hotel application; Fidelio V8 suite, Symphony, Micros MC, BellaVita, Micros IFC, Salto System for doors, Aradial hotspot and Filosoft financial software. Assisting the implementation of Milestone CCTV system. Built the Server farm with 9 Servers, 1 NAS and 1 Autoloader with 7 tapes of 6
IT Engineer - Pre-Opening
European Hotel and Resort - Maldive Village, SeychellesITFebruary 2012 - April 2014
Designed and Implement the ICT Infrastructure. Installation and configuration of the following: Network architecture, IP Telephone (VOIP), IPTV, Core Switch (Netgear), RTI Control for all the Villas and all Servers both Windows and Linux. Configured and Deploy the Mikrotik Router- board, Active Directory installation and GPO’s & Exchange Server installation and configuration. Implement MERU Network, Network Security Enterprise and voice call encryption. One of the biggest contributions to European Hotel is the implementation of automated controls in every villa’s and introduce the company to use IPTV system for hospitality. VVIP Personal Technical Support for the Resort Owner (Saudi Royal Family).
IT Manager/Operation Manager
Dos Palmas Resort and Spa - Quezon, PhilippinesManagementMay 2010 - December 2011
I am working in dual role and responsibilities in this properties. My primary responsibility as IT Manager is to maintain quality service by establishing and enforcing organization standards. Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. Develop security standards, procedures, and guidelines for multiple platforms. Manage and Administered LAN, WAN, WLAN, Active Directory, Emails, and Domain. Administered Hotel System Opera PMS, Micros 3700, ERIC System for Accounts and Inventory. PBX Telephone, and the Microwave link. My secondary responsibility is an Operation Manager of the resort. Assisting the Hotel General Manager in implementing the brand and hotel strategies in order to meet the targets for quality services, attitude and profitability for the Rooms, Food and Beverage and other Revenue generated departments. I also have managerial responsibility for all the positions in
Network and System Administrator
Amanpulo Resort - Quezon, PhilippinesITDecember 2007 - April 2010
Amanpulo is one of the most luxurious island resort in the Philippines. As IT in-charge, I administer and support network infrastructure, users application, Micros POS, Opera PMS, Micros Material Control, LAN/WAN, Juniper firewall, system security and global email system. Responsible also to support all the Villa’s which is privately owned. Monitor and troubleshooting of island connectivity from Manila to Palawan with 6 hops of the microwave link. Provide technical support for the Resort guest. Implement the DR site located in manila oﬃce and responsible for systems backups using Veritas Backup Exe. Manage Windows network (users, computers, printers, etc) with Active Directory. Implement the Citrix XenApp for the users outside the island and also deploy the VPN connection from island to manila oﬃce. Serves as the main POC (point of contact) for any outside providers/vendors (hardware/software) and manages maintenance/repairs as required. Provide day-to-day assistance to all guest and user and
Frankhaus International Corp. - Manila, PhilippinesITJune 2003 - April 2007
Multi-tasking 1st job and it contributed a lot in my entire career. Manage all servers both windows and Linux. Implement the backup and restore solution, because when I joined there is no ICT manual and procedure in the company. Install and configure the 1st ever DSL internet in all branches and make the system documentation, diagram and day-to-day task for IT Department. Coordination the apparel software to the vendor is there is an issue. I also in-charge of Maintaining, troubleshooting, maintenance, and upgrade to all the oﬃce/branches under Frankhaus group including the factory and oﬃces in Vietnam
BS Computer Engineering
TIP Philippines - Manila, PhilippinesJune 1997 - April 2003
Bachelor of Science in Computer Engineering
FilipinoNative or fluent100%
EnglishNative or fluent100%
- F&B micros
- Fidelio PMS
- IT Governance
- IT management
- Micros 9700
- Microsoft office 365
- Micros Opera
- PCI DSS
- Penetration Tesing