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Passionate for my job!
Rooms Director / General Manager Assistant
Sallés Hotel Mas Tapiolas****S - Santa Cristina d'Aro, SpainRooms divisionMarch 2016 - Now · 2 years and 10 months
Costumer service, reception supervision, reservation managing, complaints solving, reputation online management, improving costumer service, cash balance supervision, management reports, groups invoicing. Online Reputation Manager. General Manager Assistant.
Contract & Reservations Manager
Hotel Castell d'Empordà - La Bisbal d'Empordà, SpainRevenue ManagementAugust 2014 - March 2016 · 1 year and 8 months
Front office supervision and organisation: procedures, training, stadistics & reports etc. Dealing with complains & suggestions. Costumer Service. Interdepartamental communications. Revenue management and contract manager: negotiation with new TO and OTA's, pricing, availability management, etc.
Front Office Manager
Hotel Castell d'Empordà - La Bisbal d'Empordà, SpainRooms divisionJuly 2014 - February 2015 · 8 months
Team leading, Reception supervision, Complains management, weddings & groups reservations, Check-in, Check-out, customer service, bookings management, cash balance
HG La Molina - La Molina, SpainFront Office receptionMay 2011 - February 2015 · 3 years and 10 months
Check in / out, reservations, costumer service, dealing with complains, selling ski forfaits and other external services (ski rental, excursions), invoicing, cash balance, etc.
Camping el Pasqualet - Caldes de Montbui, SpainFront Office receptionSeptember 2008 - April 2011 · 2 years and 8 months
First responsible for the reservation of the campsite (short term & long term). Web site updates, costumer service, check in / out, invoicing, etc
Hotel Revenue Management
CETT-UB Tourism / Hospitality / Gastronomy - Educational & Research - Barcelona, SpainNovember 2015 - December 2015
125h Course about the main subjects of Revenue Management: Forecast, Price Management, Sales & Distribution, Tools, etc.
Master in hospitality management
ESERP Bussiness School - Barcelona, SpainAugust 2010 - June 2011
Universitat Oberta de Catalunya - Barcelona, SpainAugust 2005 - May 2010
Sustainable Tourism Speciality
CatalanNative or fluent100%
SpanishNative or fluent100%
- Assistant manager
- Complaint Handling
- Costumare Care
- Good learner
- Microsoft Office
- Online reputation
- PMS Tesipro
- Protel PMS
- Revenue Analisys
- Revenue Management
- Team work