Gemma Aldaz Comas

Gemma Aldaz Comas

Rooms Director / General Manager Assistant at Sallés Hotel Mas Tapiolas****S
Lives in La Bisbal d'Empordà, Spain
over 6 months ago

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Passionate for my job!

Experience

  • Rooms Director / General Manager Assistant

    Sallés Hotel Mas Tapiolas****S - Santa Cristina d'Aro, Spain

    Rooms division
    March 2016 - Now · 2 years and 10 months

    Costumer service, reception supervision, reservation managing, complaints solving, reputation online management, improving costumer service, cash balance supervision, management reports, groups invoicing. Online Reputation Manager. General Manager Assistant.

  • Contract & Reservations Manager

    Hotel Castell d'Empordà - La Bisbal d'Empordà, Spain

    Revenue Management
    August 2014 - March 2016 · 1 year and 8 months

    Front office supervision and organisation: procedures, training, stadistics & reports etc. Dealing with complains & suggestions. Costumer Service. Interdepartamental communications. Revenue management and contract manager: negotiation with new TO and OTA's, pricing, availability management, etc.

  • Front Office Manager

    Hotel Castell d'Empordà - La Bisbal d'Empordà, Spain

    Rooms division
    July 2014 - February 2015 · 8 months

    Team leading, Reception supervision, Complains management, weddings & groups reservations, Check-in, Check-out, customer service, bookings management, cash balance

  • Receptionist

    HG La Molina - La Molina, Spain

    Front Office reception
    May 2011 - February 2015 · 3 years and 10 months

    Check in / out, reservations, costumer service, dealing with complains, selling ski forfaits and other external services (ski rental, excursions), invoicing, cash balance, etc.

  • Head Receptionist

    Camping el Pasqualet - Caldes de Montbui, Spain

    Front Office reception
    September 2008 - April 2011 · 2 years and 8 months

    First responsible for the reservation of the campsite (short term & long term). Web site updates, costumer service, check in / out, invoicing, etc

Education

  • Hotel Revenue Management

    CETT-UB Tourism / Hospitality / Gastronomy - Educational & Research - Barcelona, Spain

    November 2015 - December 2015

    125h Course about the main subjects of Revenue Management: Forecast, Price Management, Sales & Distribution, Tools, etc.

  • Master in hospitality management

    ESERP Bussiness School - Barcelona, Spain

    August 2010 - June 2011

  • Tourism degree

    Universitat Oberta de Catalunya - Barcelona, Spain

    August 2005 - May 2010

    Sustainable Tourism Speciality

Languages

  • Catalan
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Full professional
    80%

Skills

  • Assistant manager
  • Complaint Handling
  • Costumare Care
  • Empathy
  • English
  • Flexibility
  • French
  • Good learner
  • Invoices
  • Leadership
  • Microsoft Office
  • Navision
  • Online reputation
  • PMS Tesipro
  • Protel PMS
  • RateTiger
  • Reports
  • Revenue Analisys
  • Revenue Management
  • Team work
Connections
Rajmilan Poudel
Hosco Partner Ambassador at hosco Ambassador Program
Nicole Tomamichel
Student from State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo
Saleem Sinjab
Restaurant Chef at Jordan Projects For Tourism Development
View 9 connections
Following
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