Geoffrey Musera

Geoffrey Musera

Senior Caterer, C.I.A at Dedan Kimathi University of Technology
Lives in Nairobi, Kenya

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About me

Experienced Hospitality Consultant with a demonstrated history of working in five-star Hospitality Establishments | Certified Internal Quality Management Systems Auditor (SGS) | Articulate Hospitality Brand Standard Ambassador.

With Expertise in General Hospitality Management | Customer Service | Menu Engineering | Food and Beverage Management | Catering and Events Management.

I Have Strong Business Development Skills and Techniques.

#YouBecomeWhatYouThink

Experience

16 years and 9 months

  • Senior Caterer, C.I.A

    Dedan Kimathi University of Technology - Nyeri, Kenya

    Catering
    July 2012 - Now · 7 years and 8 months

    Internal Audit Core Responsibility: To ensure that organizational processes and the goods and services that result comply with the requirements of standards (ISO 9001-2015), as well as customer, regulatory, and the organization's own requirements. Other Duties: • Evaluate production processes for compliance with quality requirements • Periodically inspect and calibrate auditing tools (e.g., scales, calipers) • Assist in the development of audit plans, audit schedules • Participate in quality audits (and lead a team of quality auditors, when needed) • Identify processes, situations, etc., where the organization is meeting requirements, as well as identify opportunities for improvement • Assist audit team in developing audit reports; present audit reports to top management, as needed • Assist with follow-up audits, as required • May be required to develop internal auditing/testing parameters Catering Core Responsibility: Assist the Catering Manager in Managing the University Catering Department Other Duties: • Identify and delegate responsibilities to catering staff to ensure objectives are met and excellent service is consistently achieved • Manage Catering operations with passion, integrity, and knowledge while promoting the culture and values of the organization • Consistently review catering operations and staff to identify any problems, concerns, and opportunities for improvement • Provide coaching and feedback to staff and assess performance on an ongoing basis • Create a positive guest experience by delivering a high level of service • Ensure that all staff meet and exceed guests expectations • Solicit guest feedback to understand the needs and wants of customers • Offer new menu solutions to management and develop and implement creative solutions to areas of improvement.

  • Food and Beverage Supervisor

    University of Nairobi Enterprise and S - Nairobi, Kenya

    F&B service
    January 2011 - June 2012 · 1 year and 6 months

    Assist the Manager in Managing UNES Arziki Restaurants Duties: • Supervise operations in food and beverage department, • Set up and implement standard operating procedures, • Plan and coordinate work, • Implement cost control policy and up-selling skills, • Facilitate staff appraisal, • Prepare sales analysis reports, • Handle petty cash and relieve the manager while on leave.

  • Food and Beverage Supervisor

    Veterinary Laboratory Sports Club Nairobi - Nairobi, Kenya

    F&B service
    January 2009 - August 2010 · 1 year and 8 months

    Supervise all Food and Beverage operations Duties: • Supervise operations in food and beverage department, • Set up and implement standard operating procedures, • Plan and coordinate work, • Implement cost control policy and up-selling skills, • Facilitate staff appraisal, • Prepare sales analysis reports and relieve the manager while on leave.

  • Food and Beverage Supervisor

    Mombasa Continental Resort - Mombasa, Kenya

    F&B service
    December 2007 - October 2008 · 11 months

    Supervise all Food and Beverage operations Duties: • Supervise operations in food and beverage department, • Set up and implement standard operating procedures, • Plan and coordinate work, • Implement cost control policy and up-selling skills, • Facilitate staff appraisal, • Prepare sales analysis reports and relieve the manager while on leave.

  • Food and Beverage Supervisor

    Sarova Whitesands Beach Resort and Spa - Mombasa, Kenya

    F&B service
    December 2002 - December 2007 · 5 years and 1 month

    Supervise all Food and Beverage operations Duties: • Supervise operations in food and beverage department, • Set up and implement standard operating procedures, • Plan and coordinate work, • Implement cost control policy and up-selling skills, • Facilitate staff appraisal, • Prepare sales analysis reports and relieve the manager while on leave.

Education

Currently studying

  • TPA - Tourism Professional Association - Nairobi, Kenya

    January 2018 - Now

  • BSc in Hospitality Management

    Gretsa University - Thika, Kenya

    January 2013 - December 2015

    Awarded Second Class Honors - Upper Division

  • Food and Beverage Management

    National Youth Service School of Catering - Gilgil, Kenya

    January 1998 - November 2000

    Awarded a Diploma Certificate

  • Kenya Certificate of Secondary Education

    Vihiga Boys High School - Majengo, Kenya

    February 1991 - November 1994

    Awarded KCSE Certificate - Grade C+

Languages

2 languages

  • Swahili

    Native or fluent

  • English

    Professional working

Personal information

Nationalities

  • Kenyan

Date of birth

October 23rd 1974

Skills

24 skills

  • Banquet operations
  • Catering Management
  • Cost control
  • Customer Care
  • Customer-service
  • Events Management
  • Food and Beverage Costing
  • Food and Beverage Service
  • Food production
  • Food Safety&Hygiene;
  • Hospitaly Management
  • Market Research
  • Menu costing
  • Menu Deveopment
  • Menu planing
  • Quality Management
  • Restaurant Management
  • Restaurant Marketing
  • Staff development
  • Staff motivation
  • Staff Recruitment
  • Staff-training
  • Stores and logistics
  • Up selling Techniques

Additional Information

2 informations shared

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