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With proven facts I am,
Innovative and a profit-oriented leader with demonstrated success to increase revenue, promoting the market share and earning cost reductions whilst improving customer satisfaction in hospitality operations with large diverse organizations. Adept at analyzing the competitive landscape, conducting research and attaining continual profits through focused - strategic workflow, staffing and business processes. Exemplifies changes to improve the process continuously and incorporates business initiatives to increase the efficiency, streamline operations and decrease aggregate expenses with limited resources. Identifies and accelerates strategic measures to strengthen performance with sustained operational results.
12 years and 5 months
Assistant Recreation and spa Manager
Crowne Plaza Dubai - Deira - Dubai, United Arab EmiratesRecreation & LeisureJanuary 2013 - Now · 7 years
Managing the overall operations up to guests & Colleagues satisfaction by meeting standards and financial goals as well as developing marketing strategies for fitness centre and health programs: •Displays leadership in guest hospitality and exemplifies excellent customer service. •Creates a positive atmosphere for guest relations to focus on retaining guests, enhancing repeat guests and memberships count. •Recruits, trains and supervises the staff duties. •Establishes guidelines for colleagues to understand expectations and parameters such as preparing the budget, policies & procedures. •Solicits colleagues’ feedback and reviews satisfaction results to identify & address concerns by utilizing an ‘Open Door Policy’. •Monitors progress of the performance appraisal for direct reports and communicates performance expectations as per the teams’ job descriptions. •Administers the completion and consistency of colleagues’ progressive disciplinary procedures for responsible areas as per the standards.
Recreation and Spa Supervisor
Crowne Plaza Dubai - Deira - Dubai, United Arab EmiratesRecreation & LeisureJanuary 2011 - January 2013 · 2 years and 1 month
Supervising the daily effective & efficient operations by maintaining service and cleanliness to ensure relevant Brand Standards are being followed while looking for opportunities to improve the overall experience for guests. •Completely understand and enforce club rules and regulations to ensure total compliance. •Understand and familiar with all the facilities, memberships and services provided. •Following guest satisfaction by regular maximizing productive and healthy interactions. •Exemplifies excellent customer service and hospitality. •Preparing promotions for the spa and memberships and visit corporate offices for marketing. •Implementing all safety, cleanliness & the facilities maintenance standards throughout operation. •Scheduling meetings with the club members, visitors, hotel guests and the management to enhance guest satisfaction. •Updating & developing SOP’s for all work areas and ensures all employees are fully trained to perform duties as per the standards. •Performing inter-departmental meetings& training for cross-exposure to improve the team’s performance.
Fitness Professional (Personal Trainer& Gym Instructor
Renaissance Dubai Hotel - Dubai, United Arab EmiratesRecreation & LeisureAugust 2007 - January 2011 · 3 years and 6 months
Coaching / Training individuals & groups in exercise activities by demonstrating skilful techniques with corrective measures necessary for improving their knowledge to achieve fitness goals and suitable healthy conditions. •Familiar with all the gym equipment and supervise their appropriate services. •Encouraging fast maintenance of the defects to a limited percent frequency. •Introducing guests to gym equipment with appropriate orientation to usage information, notices and guidance. •Completing individual comprehensive fitness assessments like treadmill tests. •Lead educative programs& motivational consultations to encourage loyalties. •Working one-on-one with clients to modify exercises to enhance the benefits •Collaborate with the management& clients to introduce fitness promotions. •Motivating guests in completing their fitness programs; retain repeat business and maximize new memberships count. •Creating fitness programs according to guest needs and monitor their progress •Leading clients to skill development training for occasional groups of all ages. •Administering First Aid, CPR and AED during emergencies. •Performing and maintaining regular checklists of fully equipped gym standards with appropriate cleanliness, set-ups, guest amenities and guest safety. •Coordinates with other colleagues to support multi-tasking and teamwork. •Organizes and promotes appropriate range of fitness activities; Offers high level of exercise classes to enhance guest satisfaction and revenue generation. •Counsel clients on proper nutrition and exercise habits. •Encouraging members with fitness program benefits and increased paid classes with 30% members’ participation. •Consistently achieving the facility targets including safety and revenue goals. •Contributed to a 30% increase in sales for the recreation by fitness instructions.
CTH Level 4 Diploma In Hospitality Leadership
Confederation of Tourism and Hospitality (CTH) - London, United KingdomApril 2018 - November 2018
With proven facts, I am: Innovative and a profit-oriented leader with demonstrated success to increase revenue, promoting the market share and earning cost reductions whilst improving customer satisfaction in hospitality operations with large diverse organizations. Adept at analyzing the competitive landscape, conducting research and attaining continual profits through focused - strategic workflow, staffing and business processes. Exemplifies changes to improve the process continuously and incorporates business initiatives to increase the efficiency, streamline operations and decrease aggregate expenses with limited resources. Identifies and accelerates strategic measures to strengthen performance with sustained operational results.
REPs Fitness Professionals - Dubai, United Arab EmiratesApril 2015 - October 2015
Fitness Professionals (Sports Science)
Native or fluent
Native or fluent