George Aikaterinis

George Aikaterinis

Customer Service Agent at Zara.com - Sum Talk Iniciativas
Lives in Barcelona, Spain
over 6 months ago

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Experience

  • Customer Service Agent

    Zara.com - Sum Talk Iniciativas - Barcelona, Spain

    Customer Service
    May 2018 - Now · 9 months

    I was occupied as a Customer Service Agent for Zara.com for Greek market. I was employed from Sum Talk Iniciativas which is used by Inditex as an outsourcing company for customer service. My main responsibilities were managing chats and emails for Zara.com regarding issues such as purchasing instructions, returning and refunding procedures, payment and delivery methods, order status, shipping assistance by communicating courier companies, managing complains upon products-company service-delays and assistance recruiting other Greek agents for the company. Escalating cases to higher departments of decisions and management was rare, as really high percentage of issues were solved from the first line of customer service, the agents.

  • Head Waiter

    ATHER BAR RESTAURANT - Athens, Greece

    F&B service
    December 2017 - October 2018 · 11 months

    I was occupied as a Floor Waiter A in a A La carte- Bar Restaurant in the middle of Athens , freshly opened and thrived. Monastiraki square is the touristic center of Athens and in this project the owners started with operating mostly coffee orientated –then promoting the bar and finally later on, launched the A la carte Restaurant. I created the English menu for the manager based in my experience in what tourists pay attention. Sometimes I was helping the kitchen to improve the recipes cause I am a food lover more than a restaurant professional. I listen to my guests a lot also and provide the feedback to the kitchen in order to improve.

  • Head Waiter

    THE DUCHESS - ENTOURAGE GROUP( Michelin Star 2017) - Amsterdam, Netherlands

    F&B service
    November 2016 - October 2017 · 12 months

    I was occupied as a Floor Waiter A’ in the beginning in a A’ la carte restaurant with Italian – French cuisine, having a really extended menu, trying to cover the big diversity in the society of Amsterdam and its hype tourism. Vegetarian, vegan, Hindu, Muslim restricted options were provided as well as alternatives to gluten or lactose free guests. An international variety of wines was provided also which were tasted and analyzed from the service in order to understand the aromas and the combinations that should be suggested to the guests. The Duchess had also the Tea Room, where was provided High Tea(mostly famous in London, Paris, New York) with savory and sweet delicacies and a large variety of Teas and of course I have learned the whole High Tea procedure. After some while I was promoted as a Head Waiter and I was training some of the new staff members. We were serving, and of course promoting due to operation efficiency, set menus but in any case (a la Carte or Set Menu) the concept was always the Sharing one – mostly used in Mediterranean countries, like Greece. in the same time to keep the balance, the waiters in order to preserve the fine dining, we were making 3-5 stages of delivering the food. Busy nights had always 2 sittings, and in special occasions 3 (New Year’s Eve, Saint Valentine etc). Last but not least, venues like the 50years of Vogue Party or Tipsy Tea Parties with DJ and dancers after dining in the same floor, had been hosted from the Duchess and me also

  • Front Office Manager

    ANDROMEDA RESIDENCE 3* - Egeo, Greece

    Management
    May 2015 - October 2016 · 1 year and 6 months

    I was occupied as the front office manager of the hotel, practicing and supervising others’ in the reception procedures, the maintenance and cleaning of the rooms and the outdoor facilities of the hotel, the order and payment of the supplies. Breakfast and Pool Bar service were in my responsibilities of practicing and supervising also. In case of guests’ issues and maintenance malfunctions, I was taking care of resolving them.

  • Receptionist

    BILL AND COO SUITES AND LOUNGE 5*(World Travel Awards 2014) - Mikonos, Greece

    Front Office reception
    April 2014 - October 2014 · 7 months

    I was occupied as a Receptionist (check in/check out procedures, taking care and checking the maintenance and the cleaning of the room and taking orders for room service), reservations’ auditor and responsible for the allocation, managing the Hotel’s email (except from the domain of availability and rate) - and being responsible head agent as Concierge (cooperation with Car Rental companies, yacht, excursions, transfers, restaurants, night clubs etc)

  • Receptionist

    Odyssey Hotel 4* - Corinth, Greece

    Front Office reception
    May 2013 - October 2013 · 6 months

    I was occupied as a Receptionist, Reservations agent for Internet and Telephone requests, allocating the guests to the Suites ,taking into consideration their needs and our assets, organizing the maids and making guest relations

  • Maître d'hôtel

    SEAVIEW RESORTS AND SPA HOTEL 4* - Chios, Greece

    F&B service
    May 2011 - October 2012 · 1 year and 6 months

    I was occupied as the managing director of the service of the A la Carte Restaurant and of wedding receptions-conventions. I created a Wine Testing night which increased the Wine Income by 30% in total

Education

  • Master in Hospitality Management

    Aegean University - Chios, Greece

    October 2011 - April 2013

  • Tourism Management

    Alexander Technological Educational Institute of Thessaloniki - Thessaloniki, Greece

    September 2003 - February 2010

Languages

  • Greek
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Notions
    20%
  • Italian
    Notions
    20%
Connections
Krisztian Koncz
Hotel Receptionist at Hotel Zenit Budapest Palace
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