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Experience
14 years and 7 months
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Sales and service associate
Marriott International - Dubai, United Arab Emirates
SalesSeptember 2017 - Now · 6 years and 7 months1.Assisted customers with sales transactions in timely manner to guarantee high level of customer service. 2.Responsible for handling customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. 3.Achieving established goals on a monthly basis. 4.Developed empathetic client relationships and earned reputation for exceeding sales goals. 5. Trained new employees each quarter in procedures and policies in order to maximize team performance.
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Key Complex Reservation Supervisor
Le Meridien Al Aqah Beach Resort - Fujairah, United Arab Emirates
ReservationsSeptember 2016 - August 2017 · 1 year• Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times. • Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls • Assists and prepare in groups pre-arrival process and also preparing group rooming lists. • Track all reservations picked up from all On-line channels like hotel website, OTA, GDS. • Handle external systems like channel Manager, Web booking engines, Rate comparison tools, Online Travel Agents extranets.
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Insurance Specialist
Metlife - Cairo, Egypt
IT & TechnologyJuly 2014 - August 2016 · 2 years and 2 months• Calculate premiums and establish payment method • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans • Interview prospective clients to obtain data about their financial resources and needs • Perform analysis and due diligence on ideas after meeting the client • Achieving established goals on quarterly basis
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Reservation Agent
Savoy hotel sharm el shaikh - Sharm El-Sheikh, Egypt
ReservationsSeptember 2011 - June 2014 · 2 years and 10 months• Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel. • Ensure maximization of room sales and revenue for the hotel. • Ensure a high level of customer service is consistently maintained. • Ensure up-selling skills are utilized while making reservations. • Assisting the director of revenue management in preparing reports, analysis.
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Head Cashier
Soho Square - Sharm El-Sheikh, Egypt
Finance & AccountingSeptember 2009 - August 2011 · 2 years Oversee cash transactions, cash reconciliations, account payments, account receivables. Train newly hired cashiers on accounting procedures and company policies. Tallied cash at end of each shift and handled discrepancies according to company policies. Handled cash treasury and cash transactions per day using MICROS system. Evaluate performance of cash associates and provide feedback.
Languages
2 languages
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Arabic
Native or fluent
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English
Professional working
Personal information
Nationalities
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Egyptian
Skills
4 skills
- Communication skills and sales techniques such a
- Micros and Opera hotel systems.
- Microsoft windows and Microsoft office ( Excel –
- Time management and Leadership skills .
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