George Kariuki

George Kariuki

Cashier & Waiter at Blue Star Hotel
Lives in Nairobi, Kenya

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About me

A team player, who is hands-on, can adapt to the situations quickly and can fulfill a variety of roles as and when required. George is an efficient guy, who is capable of a high level of sustained physical effort and able to respond to a demanding work load. He is more than able to create that all important first impression with customers, and has a genuine passion for delivering exceptional service to his customers. He is looking for a suitable position with a busy hospitality industry which prides itself on its excellent but relaxed approach to clientele.

Experience

18 years and 10 months

  • Cashier & Waiter

    Blue Star Hotel - Nairobi, Kenya

    Catering
    June 2019 - Now · 8 months

    •Complete mis en place before the shift commences •Set up trays and trolleys as per standards •Knowledge of "dujuor" items and "not available" items, menu preparations and presentations. •Extend warm and courteous service to guests on the floor, on telephone and receive their food and beverage orders through effective salesmanship. •Clean and polish allotted silverware, cutlery, glassware and chinaware

  • Waiter

    Millennium Resort Salalah - Dhofar Governorate, Oman

    F&B service
    August 2018 - May 2019 · 10 months

    - Greet and welcome guests as they arrive at the outlet and provide them with information about food, products and/or services - Filling all fridges with drinks (both chilled and fresh) - Making sure foods are full in the buffet - Stock/requisition taking and refilling from the main store - Helping chef on duty prepare salads, fruits, and soup of the day - Making sure all buffer heaters are on and on time - Wiping and Restocking cleaned utensils in respective drawers - Making different types of tea and juice for the guests - Serving Food and Beverages, and clear the tables, in the all day dining Taybat Resort - Making sure all buffer heaters are on and buffet area is clean always - Making and folding napkins - Making different types of tea and juice - shakes for the guests

  • Cashier & Waiter

    Amazing Grace Hotel - Nairobi, Kenya

    F&B service
    January 2017 - July 2018 · 1 year and 7 months

    - Greet customers as they arrive at the outlet and provide them with information about food, products and/or services - Handling all the cash transaction of an outlet - Count money at the end and beginning of each shift, and maintaining cash float deposit - Raising checks, Entering transactions in the cash register and provide guests with the total bill - Issue receipts and change to guests - Receive payment by cash, cheques, reward checks, credit card (Process credit card and check payments), city ledger, and entertainment settlements - Checking daily cash accounts, sort and count currency and coins - Restaurant and Butchery fast food wait-staff service - Making Soup - Cooking meat and appropriate salads - Grinding used bones as dog feeds - Cleaning eatery tables, stoves and burners - Greeting, welcoming and serving customers - Up selling - Weighing meat and bones as per client needs - Cash transaction and bill recording - Guiding and solving queries of the guests (by resolving guest’s complaints in a proactive manner) - Performing the duties of customer service representative, and, or host when required - Providing training and assistance to new joined cashier and training other staff members to work as cashier - Submitting daily revenue reports and checks, and reporting any discrepancies - Maintaining control of open item sheet, void control sheet and outlet tip form - Maintaining monthly, weekly and daily report of transactions

  • Outlet Cashier

    Salalah Rotana Resort - Salalah, Oman

    F&B other
    February 2015 - March 2016 · 1 year and 2 months

    - Greet customers as they arrive at the outlet and provide them with information about food, products and/or services - Handling all the cash transaction of an outlet - Count money at the end and beginning of each shift, and maintaining cash float deposit - Raising checks, Entering transactions in the cash register and provide guests with the total bill - Issue receipts and change to guests - Receive payment by cash, cheques, reward checks, credit card (Process credit card and check payments), city ledger, and entertainment settlements - Checking daily cash accounts, sort and count currency and coins - Guiding and solving queries of the guests (by resolving guest’s complaints in a proactive manner) - Performing the duties of customer service representative, and, or host when required - Providing training and assistance to new joined cashier and training other staff members to work as cashier - Submitting daily revenue reports and checks, and reporting any discrepancies - Maintaining control of open item sheet, void control sheet and outlet tip form - Maintaining monthly, weekly and daily report of transactions - Maintaining periodic transaction reports - Keeping the work area tidy and clean

  • Kitchen Steward

    Salalah Rotana Resort - Salalah, Oman

    F&B kitchen
    February 2014 - February 2015 · 1 year and 1 month

    - Cleaning all kitchen working areas within the kitchen (floors, walls and cold kitchens) and buffet areas - Cleaning and filling all fridges with beverage drinks - Making sure foods are full and warm in the buffets - Silver and chinaware stock taking and restocking the broken’ from the main stewarding store - Helping chef prepare food, salads, fruits, and soup - Helping Food and Beverage Agents serve, and clear the tables, mostly in the rush hours – morning, lunch and evening shift - Making sure all chafing dish heaters are on - Making and folding resort outlet napkins - Restocking cleaned utensils in respective shelves, drawers and cabinets - Pot wash - Sanitizing tables, chef stuffs and garbage bins

  • Kitchen Steward

    Qatar Airways - Doha, Qatar

    F&B kitchen
    July 2013 - September 2013 · 3 months

    - Filling all fridges with drinks - Making sure foods are full in the buffets - Stock taking and refilling from the main store - Helping chef prepare salads, fruits, and soup - Helping Food and Beverage Agents serve, and clear the tables, mostly in the morning shift - Making sure all buffer heaters are on - Making and folding First class and business class napkins - Restocking cleaned utensils in respective drawers - Making different types of tea and juice for the guests

  • Cashier & Waiter

    Joyland Butchery - Kenyatta Road, Kenya

    F&B service
    February 2007 - May 2013 · 6 years and 4 months

    - Restaurant and Butchery fast food service (Preparation, cooking and selling) - Making Soup - Cooking meat and appropriate salads - Grinding used bones as dog feeds - Cleaning eatery tables, stoves and burners - Greeting, welcoming and serving customers - Up selling - Weighing meat and bones as per client needs - Cash transaction and bill recording

  • Store-keeper & Waiter

    Visions Bakery & Cocododis Hotel - Nairobi, Kenya

    Catering
    October 2006 - January 2007 · 4 months

    - Making tea and juice as per hotel standards - Cleaning guests' tables - Taking care and refilling gas stoves and burners - Greeting, welcoming and serving customers - Up selling hotel made cakes and breads - Cash transaction and bill recording - Stock taking - Security supervision upon store-stock and filling names of all entrants and items moved in or out - Filling all drawers and fridges with beverages, cakes and breads - Packing breads and cakes for next day out of premise marketing and distribution

  • PTA Teacher

    Kiamaina Primary School - Nakuru, Kenya

    Other
    January 2000 - August 2006 · 6 years and 8 months

    - Teaching grades 6, 7, and 8 on Mathematics, Science and English - Giving preliminary examinations, marking and grading - Administered extra couches upon slow learners - Laboratory and instrumental scientific tests as per syllabus schedule - Emphasized on creative and imaginative writing skills - Supervised and graded pupils Do-It-Yourself creative projects - Participated in Parents-Teachers-Pupils community reading awareness forums - Assisted in school Information Technology programs and administration

Education

  • Diploma in Hospitality Management with English Language Studies

    Alison Advanced Learning Academy - Galway, Ireland

    January 2017 - December 2017

    By learning about the essential principles, concepts and skills required in the tourism and hospitality sectors, tourism by itself is an important part of the economies of many countries and regions around the world. The key formation of the tourist industry as well as outlining its sectors and employment opportunities explains the needs of both business and pleasure travellers and how tourism businesses and destinations can market themselves effectively through retail and online channels. In the industry there are various types of accommodation to cater for every budget and are streamlined for different types of hotel guests and their requests. The hotel management and the organization of hotel departments and their functions, such as the key duties of the front office department and housekeeping department play a major role into the hotel's success. The food and beverage services and the restaurant operations planning, the organization of the kitchen, menu objectives and planning, table setting and restaurant design and layout also come in hand. The food handling process and and standard and the importance of personal hygiene for catering practitioners is vital.

  • Kenya Certificate of Secondary Education

    Loreto Nakuru Secondary School - Nakuru, Kenya

    January 1996 - November 1999

Languages

2 languages

  • Swahili

    Native or fluent

  • English

    Full professional

Personal information

Nationalities

  • Kenyan

Skills

7 skills

  • Cashiering skills
  • Customer driven
  • Information Technology
  • Publishing
  • Sales
  • Stewarding and cleaning
  • Waiter

Additional Information

1 information shared

  • Publications

    www.mybookon.com

Connections
Solena Boros
Étudiant(e) de Ecole Hôtelière de Genève
Danilo Puletti
General Manager Hotels Consultant presso several Hotels
Suraj Prasad
Guest service associate at Le Meridien
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