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About me
A dedicated hospitality professional with 20 years of diverse, international management experience in Luxury City and Resort operations, with Solid Operational, Management, Finance, Food & Beverage and Marketing expertise. Excellent leadership skills.
A hands – on leader with active, personal involvement in marketing, sales and communications. Significantly experienced in operations, revenue enhancement, quality assurance and customer service.
Excellent in team building, developing talent, transforming business and leveraging technology to boost profitability with a proven ability to concurrently maximize quality and maintain high levels of guest and employee satisfaction.
Ability to secure financial and operational performance, to turn around troubled properties and operations. To identify and manage difficult or emotional customer situations, resolving problems and responding promptly to customer needs and requests for service and assistance.
Excellent ability in managing change with a relentless focus on customer satisfaction. To develope and open new hotel projects.
Specialties: - Food & Beverage Management, Yield Rate Management Expert, - Negotiations Expert, - Staff Management Expert, - Hotels Pre - Opening Expert, - New Outlets Openings Expert.
Experience
28 years and 7 months
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GENERAL MANAGER
ASTIR ODYSSEUS KOS Resort & Spa Hotel; Deluxe -Resort Hotel - Kos, Greece
ManagementJanuary 2019 - Now · 5 years and 3 months• Contracting, sales, e commerce, OTAs sales through yielding & rate optimization -competitiveness. * Monitoring/Management of budgets - Staff Training & Recruiting. * Creation of Budgets, sales, e commerce, monitoring customer's satisfaction levels. * Responsible for the relations with the local affairs. * TUI HOLLY Award (TUI Global Hotels Award) - Hall of Fame TripAdvisor - Hall of fame Holiday Check * Head of 240 members of staff.
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GENERAL MANAGER
EDEN ROC RESORT Hotel Rhodes; Deluxe -Resort Hotel - Rhodes, Greece
ManagementJanuary 2017 - December 2018 · 2 years• Contracting, sales, e commerce, OTAs sales through yielding & rate optimization -competitiveness. * Monitoring/Management of budgets - Cost controlling and departmental sales. * Execution of the business strategy, ensuring the Business Excellence framework. * Creation of Budgets, sales, e commerce, monitoring customer's satisfaction levels. * Hall of Fame TripAdvisor - Certificate of Excellence Holiday Check * Head of 210 members of staff. 7 Restaurants 5 Bars.
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GENERAL MANAGER
D' ANDREA MARE BEACH RESORT; Resort Hotel - Ialisos, Greece
ManagementJanuary 2015 - December 2016 · 2 years2 years & D' ANDRE A LAGOON KOS Pre-Opening ***** 5* Deluxe -Resort Hotel Rhodes - Kos Greece • Contracting, sales, e commerce, OTAs sales through yielding & rate optimization -competitiveness. * Monitoring everyday operation of the Hotels under company's operational standards. * Managing all Pre-Opening procedures of D' Andrea Palace Hotel. * Execution of the business strategy, ensuring the Business Excellence framework. * Implementing Yield Rate Management for Profit Maximization. * Creation of Budgets, contracting, sales, e commerce, monitoring customer's satisfaction levels. * Head of 150 members of staff and more than 110 construction workers.
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CLUSTER GENERAL MANAGER
SENTIDO CARDA BEACH & MIKRI POLI KOS - Kos, Greece
ManagementJanuary 2013 - December 2014 · 2 years* Monitoring everyday operation of the Hotels under company's operational standards. * Implementing Yield rate Management for Profit Maximization. 12% increase in GOP 2 consecutive years. * Creation of Budgets, contracting, sales, e commerce, monitoring customer's satisfaction levels. * Certificate of Excellence TripAdvisor - Certificate of Excellence Holiday Check * Head of 170 members of staff.
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DIRECTOR of OPERATIONS & REVENUE MANAGER.
CITY "SMART HOTELS" CONSULTING CO. a GROUP of CITY HOTELS - Rhodes, Greece
EducationJanuary 2008 - December 2012 · 5 years• Contracting, sales, e commerce, OTAs sales through yielding & rate optimization -competitiveness. * Monitoring everyday operation of the Hotels under company's operational standards. * Implementing Yield rate Management for Profit Maximization. 480 % increase in GOP in 5 years. * Monitoring Budgets, contracting, sales, e commerce, and customer's satisfaction levels. * Creation of a Yield Rate Management concept for maximizing reservations profit. * Pre-Opening Experience of 3 City Contemporary Lodgings.
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FOOD & BEVERAGE MANAGER
RODOS PALACE HOTEL - Rhodes, Greece
ReceptionJanuary 2005 - December 2007 · 3 years* Monitoring/Management of budgets - Cost controlling and departmental sales. * Monitoring Banqueting and Conference /Convention Sales. * Accountable for the Hotel's Food & Beverage Department's Staff Budget and Working Plan. * Head of the successful Food and Beverage operation of Rodos Palace Hotel of 785 Rooms, with 12 Food and Beverage Outlets (2 Breakfast Restaurants, 3 Main Restaurants , one of which the World's Known Gourmet " 12 Islands ", 3 Kitchens, 3 Bars and an International Convention center of 4.000 delegates capacity and 1.600 seats in Banqueting). * EADV Medical Conventions, Wedding Reception of Mr. Antonis Campourakis Owner-Director of Rodos Palace Convention Resort, European Convention of External Affairs Ministers, KEDKE Convention etc..
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Food and Beverage Manager
Aldemar Resorts - Rhodes, Greece
F&B ManagementJanuary 2004 - December 2004 · 1 yearΑLDEMAR PARADISE ROYAL MARE ***** Rhodes Greece 1 year FOOD & BEVERAGE OPS. SUPERVISOR 5* Deluxe – Α Luxurious Convention Resort Monitoring/Management of budgets and departmental sales. Monitoring Banqueting and Conference /Convention Sales. Monitoring everyday Food and Beverage operation under company’s operational standards. Head of a successful Food and Beverage Operation in an establishment of up to maximum 2500 guests, with 11 Food and Beverage Outlets (3 Main Restaurant , one of which the World’s Known Gourmet “Dionysus”, 3 Kitchens, 4 Bars and an International Convention center of 2.800 delegates capacity and 1.200 seats in Banqueting). ∞ Acquisition of HACCP Certificate & ISO 9001/02 (Operational Standards) from TUV company in 2004.
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FOOD & BEVERAGE MANAGER
GRECOTEL RHODOS ROYAL - Rhodes, Greece
ReceptionJanuary 2001 - December 2003 · 3 years* Monitoring/Management departmental sales. * Fine operation of the Food and Beverage departments according to the Chain's Operational Standards. * Acquisition of HACCP Certificate & ISO 9001/02 (Operational Standards) from TUV Company in 2003. * Acquisition of Gold Achievement reward from TUI THOMSON - Platinum. * Achievement of fine results for THOMSON Platinum (88% 2001 - 93% 2002 - 96,2% 2003).
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BANQUETING MANAGER
GRECOTEL MAKEDONIA PALACE; Α Luxurious Convention City Hotel - Thessaloniki, Greece
ReceptionJanuary 1999 - December 2000 · 2 years* Monitoring/Management of budgets - Cost controlling. * Supervising Banqueting and Conference /Convention Sales * Recruiting and performing appraisals for profit maximization. * Events : International Exhibition of Thessalonica, Inaugural Events and weekly support of Palace of Thessa lonica's Music Hall, Inaugural Events of Inter-Balkan Medical Centre, Official Meetings of ministers of External and Internal Affairs.
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TEAM LEADER - Receptionist
Intercontinental Hotels - London, United Kingdom
ReceptionJanuary 1996 - November 1997 · 1 year and 11 monthsLONDON INTER-CONTINENTAL HOTEL ***** London England 2 years TEAM LEADER - Receptionist 5* Deluxe – Α Luxurious Convention City Hotel Team Leader - Front Desk Operations
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TRAINEE MANAGER
DE VERE HOTELS - THE GRAND BRIGHTON - Α Luxurious Convention City Hotel; Lounge Bar & Room Service - Brighton, United Kingdom
ReservationsJune 1994 - October 1995 · 1 year and 5 monthsIndustrial Training in : * Human Resources & Training Department./ Sales & Marketing. / Reception, Night Auditing, Concierge. / Restaurant & Kitchen, / Conference & Banqueting / Lounge Bar & Room Service.
Education
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Food Hygiene Certificate
South Bank University of London London England
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H.A.C.C.P. (Hazard Analysis Critical Control Points); Quality Management / Investing in People / Time management
De Vere Hotels Brighton England
September 1994 - June 1995 -
BA Hons Hotel Management
South Bank University London UK - London, United Kingdom
September 1992 - July 1996 -
BA (Hons) in '' Hotel Management ''
South Bank University of London London England
September 1992 - June 1996 -
GCSE A' Levels
Manchester College of Arts and Technology Manchester England
September 1990 - June 1992 -
3rd General Lyceum of Rhodes Rhodes Greece
September 1987 - June 1990
Languages
3 languages
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English
Native or fluent
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Greek
Native or fluent
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Italian
Limited working
Personal information
Nationalities
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Greek
Date of birth
July 31st 1972
Skills
21 skills
- Attention to staff
- Budgeting
- Contract Negotiation
- Contracts management
- Corporate Sales
- E-marketing
- E-tourism
- F&B management
- F&B Services
- Hiring, training staff
- HR Management
- Marketing
- Meetings and Events
- OTAS
- PREOPENING
- Sales
- Social Media
- Staff managment
- Tour Operator
- Training Staff
- Yield-management
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