Georgia Ampatzi

Marketing & Guest Relations Officer at Luxury Mansion 'Agios Nikolaos Beach Villa'
Lives in London, United Kingdom

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About me

Nowadays, hospitality industry needs individuals who are passionate, optimistic, active and creative in order to succeed. I consider that I belong in this category of people. I am interested in getting further specialization and professional experience. My likes are to interact with other people from all over the world and get informed about the new trends of the tourism industry.

Experience

8 years and 5 months

  • Reservation Agent

    Daios Cove Luxury Resort and Villas - Agios Nikolaos, Greece

    Reservations
    March 2019 - Now · 5 years and 2 months

    5 stars Hotel 'Daios Cove Luxury Resort and Villas', Crete, Greece o Answering incoming calls for inquires and reservations of guests & partners by explaining products and service options o Prepare offers for individual guests & partners o Assist guests with issues and complaints and elevated problems to supervisor level when necessary. o Ensure that communication and interaction with guests & partners whether by phone or email are taken care of in a professional manner. o Manage enquiries and bookings with the goal of maximizing revenues. o Recording all special requests and alerting front desk department for them in order to ensure guest's satisfaction.

  • Marketing & Guest Relations Officer

    Luxury Mansion 'Agios Nikolaos Beach Villa' - Crete, Greece

    Guest Relations
    November 2015 - Now · 8 years and 5 months

    Luxury Mansion 'Agios Nikolaos Beach Villa', Crete, Greece o Participate in Tourism Exhibitions o Manage the Social Network Accounts o Prepare the marketing materials (such as photography collection, advertisements) o Concierge of guests (meet the demands of guests, provide information for excursion & trips and organizing events)

  • Reservations & Front Office Manager

    3 stars Hotel 'Bellos Hotel & Apartments' - Crete, Greece

    Reception
    March 2016 - February 2019 · 3 years

    3 stars Hotel 'Bellos Hotel & Apartments', Crete, Greece o Direct all operations & manage the team within the reception and housekeeping department o Develop strategies for the reservations & sales, manage contracts, control sales of the partners- travel agents/ tour operators, focusing on improving the revenue performance o Manage reviews & requests on social media o Initiate procedures for the effectively management of guests' requests & complaints o Assessment & Recruiting of new employees o Facilitate check in and check out for guests, including running credit cards for rooms, services, and other purchases.

Education

  • Master of Business Administration (MBA)

    University of Piraeus, Greece, Department of Business Administration

    September 2014 - June 2016

  • University of Ioannina, Greece, Department of Cultural Heritage Management & New Technologies

    September 2006 - June 2011

Languages

3 languages

  • Greek

    Native or fluent

  • English

    Full professional

  • French

    Notions

Personal information

Nationalities

  • Greek

Date of birth

April 15th 1988

Driving License

Yes

Skills

7 skills

  • Communication
  • Negotiation
  • Positive attidute
  • Self control
  • taking responsibilities
  • Team worker
  • Time management
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