Geraldine Marie Garcia

Geraldine Marie Garcia

Hotelier Support / Room Reservations at Laterooms.com
Lives in Dubai, United Arab Emirates
over 6 months ago

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Experience

  • Hotelier Support / Room Reservations

    Laterooms.com - Makati, Philippines

    Customer Service
    September 2014 - June 2018 · 3 years and 10 months

    System Knowledge Opera PMS, Oracle Service Cloud (RightNow), Zendesk, Serenova CxEngage, Expedia Voyager, Genesys, MS Office. Roles and Responsibilities 1. Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times. 2. Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations. 3. Analyze all guest requirements through telephone, emails, chat and recommend suitable options for all customers and assists to confirm all reservations. 4. Manage all mails from the guests and ensures response and completion of all requests. 5. Assist guests with online and offline reservations, changes, cancellations. 6. Deal with complaints and refunds depending upon company policies and procedures. 7. Assist to book rooms according to required standards. 8. Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software system and maintain knowledge on all room types and its availability. 9. Assist Hoteliers with Hotel Extranet related queries.

  • Customer Service Representative/ Hotelier Support

    Teleperformance Philippines - Makati, Philippines

    Customer Service
    August 2014 - June 2018 · 3 years and 11 months

    System Knowledge Opera PMS, Oracle Service Cloud (RightNow), Zendesk, Serenova CxEngage, Expedia Voyager, MS Office. Roles and Responsibilities 1. Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times. 2. Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations. 3. Analyze all guest requirements through telephone, emails, chat and recommend suitable options for all customers and assists to confirm all reservations. 4. Manage all mails from the guests and ensures response and completion of all requests. 5. Assist guests with online and offline reservations, changes, cancellations. 6. Deal with complaints and refunds depending upon company policies and procedures. 7. Assist to book rooms according to required standards. 8. Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software system and maintain knowledge on all room types and its availability. 9. Assist Hoteliers with Hotel Extranet related queries.

Education

  • BSBA Entrepreneurial Marketing

    Mindanao State University (MSU-Main) - Marawi City, Philippines

    October 2008 - October 2008

Languages

  • English
    Professional working
    60%
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