Gerardo La Porta

Guest Services at Ispani Inn Resort
Lives in Italy
over 6 months ago

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I have 9 years of office experience, including reception, sales assistant, hotel guest manager my latests role. When I am allocated to reception, I operate a multiple line system and am able to handle and transfer calls politely and efficiently. I also greet visitors to our offices and ensure that they are comfortable in our waiting room.

I have first rate communications and customer service skills and a pleasant and friendly manner. In addition, I have very good word processing and database administration abilities. I am confident that my skills match the requirements of your vacancy and that I can meet the demands of the post.

Experience

  • Guest Services

    Ispani Inn Resort - Naples, Italy

    Front Office concierge
    April 2016 - September 2016

  • HR Assistant, Payroll

    Royal Caribbean International - Miami, FL, United States

    Administration & General
    May 2008 - October 2013

  • Guest Services, Receptionist, Front Desk Officer , Purser

    MSC Cruises - Sorrento, Italy

    Front Office reception
    May 2005 - July 2007

Education

  • Financial and HR

    ITS F. Besta BATTIPAGLIA (ITA) - Battipaglia, Italy

    September 1980 - June 1986

Languages

  • English
    Native or fluent
    100%
  • Italian
    Professional working
    60%
  • Spanish
    Professional working
    60%

Skills

  • Duty manager
  • Focus on goals
  • Good communicator
  • Good computer skills
  • Good team leader
  • Support team
  • Team work
  • Warm and welcoming
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