Gergana Periolska

Gergana Periolska

Account Manager/Business Development/Customer Care/Entrepreneur/Product Manager at Friend Trips, Destination Management Company
Lives in Barcelona, Spain
over 6 months ago

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Double Bachelor’s Degree of Tourism Business Administration Management + Ecology • Over 10 years experience in business administration and in selling B2B and B2C in the tourism industry • Winner (out of 78 applicants) of the first ever“Travel Experiences in Catalonia”Startup Destination Management Company award, worth 6 000€, promoted by the Catalan Tourist Board and ACCIO, Government of Catalonia • Increased the annual revenue as a founder of a Startup by 33% and 66% during the 2nd and 3rd year (30 000 - 88 000€) • Increased the number of clients by 20% - 33% (531-792 tourists) thanks to the good management and creation of products based on the needs and experiences of the clients • 3 years experience in a multinational company: planning and coordinating logistics and shipments • Proficient at identifying trends and opportunities to grow B2B sales • Able to develop new markets including Bulgarian, Asian and English speaking markets • Contract negotiation with top suppliers within tourism sector • Coordination of events and supervision of teams.

Experience

  • Event Manager and Coordinator

    Freelance, self-employed - Barcelona, Spain

    Customer Service
    April 2017 - Now · 1 year and 9 months

    • events planning, designing, organising • tourisctic group coordordination: Asian and English speaking markets • licensed tourist guide • customer care

  • Account Manager/Business Development/Customer Care/Entrepreneur/Product Manager

    Friend Trips, Destination Management Company - Barcelona, Spain

    Management
    January 2012 - Now · 6 years and 12 months

    • enterpreneur • designing, launching a business • managing, developing B2B business • identifying the needs of determined market, developing business strategy • account management • projects management • leadership, preparing, managing personnel • negotiation with suppliers • identifying B2C needs: licensed local guide, customer care • winner of a Startup program launched by the Catalan Tourist Board and ACCIO Government of Catalonia • 6 months in a startup accelerator • events coordination, organisation • customer acquisition, loyalty: trade shows, marketing campaigns

  • Product Manager

    Vivelus, online market place - Barcelona, Spain

    Customer Service
    June 2016 - March 2017 · 10 months

    • product designing, launching • contract negotiation with suppliers • identifying B2C needs • clients acquisition B2B: trade shows, marketing campaigns

  • Shipments Tracking and Control

    Mango - Barcelona, Spain

    Logistics
    August 2007 - May 2010 · 2 years and 10 months

    • customer care • goods planning, coordination • shipments tracking • problem solving with goods inside the european market

  • Customer Success

    Eurolines - Barcelona, Spain

    Management
    September 2004 - July 2007 · 2 years and 11 months

    • customer care • telephone, email attention, front office • problem solving, overbookings, cancelations • sales, information of bus tickets

  • Customer care

    Sofia Tours - Sofia, Bulgaria

    Management
    January 2002 - September 2003 · 1 year and 9 months

    • customer care • partnerships contracts • suppliers management • AuPair clients preparation, interviewing • seguimiento del programa de AuPair • clients acquisition • problem solving • front office, telephone, email attention

Education

  • Bachelor's Degree of Tourism Business Administration Management

    Mediterrani Escola Universitaria - Barcelona, Spain

    September 2006 - September 2009

  • Bachelor's Degree of Tourism Business Administration Management

    CETT-UB Tourism / Hospitality / Gastronomy - Educational & Research - Barcelona, Spain

    September 2003 - September 2006

  • Bachelor of Ecology and Tourism Management

    New Bulgarian University - Hospitality and Tourism Management - Sofia, Bulgaria

    September 1998 - September 2002

  • Secondary Education

    Bilingual English and Spanish - Sofia, Bulgaria

    September 1993 - September 1998

Languages

  • Bulgarian
    Native or fluent
    100%
  • Spanish
    Full professional
    80%
  • English
    Full professional
    80%
  • German
    Limited working
    40%

Skills

  • A team player
  • Autonomy
  • Excellent customer care
  • Eye for detail
  • Good analytical skills
  • Good communication
  • Good leadership skills
  • Open minded and flexible
  • resiliance
  • Resourceful
  • Sense of Responsibility
  • strategy vision
  • Strong negotiation skills
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