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About me
Seasoned executive assistant with 10 years of experience covering
a vast range of administrative and customer support roles in
multinational organizations. Throughout my years of work
experience I developed a set of skills that shaped my professional
approach to administrative assistance and enabled me to deal with
different levels of complexity of tasks including intensive calendar
management, inventory management and travel arrangements. I
have experience handling tasks for both individuals and teams.
Experience
14 years and 10 months
-
Assistant to Head of Sales & BD
thyssenkrupp Industrial Solutions (Egypt) - Cairo, Egypt
SalesApril 2014 - Now · 10 years• Typing, layout and formatting of proposal documents. • Preparing, packaging and sending proposal hard copies and prequalifications. • Updating and storing the sales materials as brochures, reference lists, proposal document standards, exhibition stand, files, boxes and dividers. • Preparing and coordinating correspondence. • Maintaining a data base for the company contacts. • Registration in conferences, bids and clients companies. • Controlling the engineering working hours (cost control project) using SAP. • Import the important news from the daily news papers. • Secretarial and administrative work. • Organization of conferences and exhibitions. • Translate local and international news in to English. • Assignments and offers preparation and following up till the handover phase of the purchase orders.
-
Office Manager
Earth Consultants - Cairo, Egypt
AdministrationMay 2013 - April 2014 · 1 yearDiary Management for all oce transactions Handling client inquiries and assigning them to the designated team member. Schedule and arrange meetings with clients, management and service providers. Liaise with service providers to ensure all paperwork is done in a proper manner. Follow up with clients to make sure that all transactions are complete and that feedback is positive. File and archive documents of all transactions for future reference. Prepare reports on all team activities
-
IVS Team Assistant
Bureau Veritas - Cairo, Egypt
AdministrationSeptember 2011 - April 2013 · 1 year and 8 monthsAssist preparation and issuance of tenders & proposals. Follow up the proposals and update the client database Issue the department internal & external invoices and follow up the invoices collection Prepare the department order book with the coordination of the activity manager Prepare work load sheets for the department surveyors Assist in preparing CE monthly report (gures, oers issued, oers awarded, etc.....) Draft the MOM for department meetings Write the provisions for all reservations (Airline tickets, hotels, etc..), suppliers and subcontractors Follow up the budget of the department & report to activity manager. Perform searches and provide information Arrange & follow up calls with clients regarding invoices and payment issues
-
International Account Adviser
vodafone uk - Cairo, Egypt
Finance & AccountingJune 2009 - July 2011 · 2 years and 2 monthsAct as a front line interface with customers of Vodafone UK Customers. Role involves responding to customers over the phone and resolving their inquiries. Own and manage the client relationship: resolving calls eciently and eectively. Ensure service level agreements are met and maintained. Work as part of a team to ensure oering world-class Customer Service at all times. Be proactive in regards to the improvement of processes and procedures. Communicate positively with all involved parties to insure customer's satisfaction. Use the job tools (telephone and computer) eectively. Meeting service level in handling all transactions measured through productivity reports. Maintain professional work relationships with colleagues, supervisor and manager.
Education
-
Marketing Diploma
The American University in Cairo - Cairo, Egypt
March 2016 - September 2017 -
Bachelor degree
Ain Shams University - Cairo, Egypt
September 2004 - May 2007English Literature
Languages
2 languages
-
Arabic
Native or fluent
-
English
Full professional
Personal information
Nationalities
-
Egyptian
Date of birth
August 26th 1986
Skills
6 skills
- CRM
- Good time management
- Marketing
- Ms office skills
- Outlook
- SAP
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