Gianandrea Esposti

Gianandrea Esposti

Front Desk Agent at KLIMA HOTEL MILANO FIERE
Lives in Milan, Italy
over 6 months ago

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Ottimo lavoro in team, buona capacità di adattamento in qualsiasi ambiente lavorativo, Ottima conoscenza della maggior parte dei programmi gestionali di hotellerie.

Experience

  • Front Desk Agent

    KLIMA HOTEL MILANO FIERE - Milan, Italy

    Front Office reception
    October 2018 - November 2018 · 2 months

    Check in and out guests in high volume, process guests payments – cash, checks, debit or credit and assist in reconciling discrepancies in billing during checkout. Confirm reservation in system and review all noted information. Record guest comments or complaints referring customers to managers as necessary Provide guest services by satisfying requests, operating phone, organizing arrival and departure bills. Provide concierge assistance for all guests

  • Front Desk Agent

    Milan Marriott Hotel - Milan, Italy

    Front Office reception
    February 2018 - October 2018 · 9 months

    Prepared, organized, secured, and maintained all confidential files and audit records through the Opera system. Responded to guest inquiries in a timely and friendly and efficient manner and, also, resolved guest issues when they arised. Ensured all credit cards and cash funds are balanced throughout the shift. Completed shift Checklist and enrolled guests to Marriott Rewards Program. Coordinated with Housekeeping to follow up on preparation of room prior to scheduled check-in and alerted dispatch bell staff or valet staff as needed.

  • Front Desk Agent

    Radisson Blu Milan - Milan, Italy

    Front Office reception
    November 2016 - November 2017 · 1 year and 1 month

    Checked in and out guests in high volume, processed guests payments – cash, checks, debit or credit and assisted in reconciling discrepancies in billing during checkout. Provided guest services by satisfying requests, operating phone, organizing arrival and departure bills. Coordinated with Housekeeping to follow up on preparation of room prior to scheduled check-in and alerted dispatch bell staff or valet staff as needed. Provided concierge assistance for all guests and enrolled guests to Club Carlson Rewards programme. Ensured all credit cards and cash funds are balanced throughout the shift

  • Front Desk Agent

    Best Western Plus Felice Casati - Milan, Italy

    Front Office reception
    March 2015 - November 2016 · 1 year and 10 months

    Processed guest arrivals and departures including all necessary payments. Provided concierge assistance for all guests and building positive relationships and communicating well to guest. Selected, blocked rooms for arriving guests and confirmed online reservations. Assisted with and book tours and activities for guests. Enrolled the guests to the Best Western Rewards program

  • Front Desk Agent

    Ibis Milano Centro - Milan, Italy

    Front Office reception
    June 2013 - March 2015 · 1 year and 10 months

    Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing. Provided driving and/or walking directions to guests to local destinations Managed nightly hotel operations and resolve guest issues/complaints. Enrolled guests to Le Club Accorhotels Program Food and Beverage service also during the night shift

  • Internship Waiter

    Novotel Brescia 2 - Brescia, Italy

    F&B service
    December 2012 - June 2013 · 7 months

    Answered questions about menu selections and made recommendations when requested. Answered phones and recorded orders Collected payments from customers and completed money transaction Arranged the dining room to accommodate multiple large parties of up to 25 people Polished glasses, restocking of wine, beer, and spirits

  • Bartender

    Le Sanglier Des Ardennes - Durbuy, Belgium

    F&B service
    June 2011 - August 2011 · 3 months

    Cleaned and stocked glassware, assisted with beverage service and transported dishes to the kitchen. Managed bar area including cocktail design and menu, inventory, regulation compliance, and high quality customer relationships to increase restaurant value. Set up special events and private parties. Monitored cash registers and collected payments for drinks and food Demonstrated flexibility in regard to work assignments and work schedule

Education

  • Grade B1

    My School Language

    January 2011 - April 2011

  • Hospitality & Tourism

    IPSEOA Carlo Porta

    September 2009 - July 2012

  • Grade 4

    Trinity College London - Trapani, Italy

    July 2009 - August 2009

Languages

  • Italian
    Native or fluent
    100%
  • French
    Full professional
    80%
  • English
    Full professional
    80%
  • Portuguese
    Limited working
    40%
  • Spanish
    Limited working
    40%

Skills

  • Ability To Prioritize
  • Fidelio PMS
  • Good Communication Skills
  • Love speaking to guests
  • Mac IOS System
  • Managing a team
  • Microsoft
  • office365
  • Opera PMS
  • Protel PMS
  • Strong team work
  • Time Mangement
Connections
Filippo Layolo
Internship at Mice department at Milan Marriott Hotel
Following
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London, United Kingdom
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