Gianluca Floris

Gianluca Floris

Waiter at Gylly Beach Cafe
Lives in Falmouth, United Kingdom
over 6 months ago

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Currently working in the hospitality industry, taking on management responsibilities as well as branding and customer relations. Skilled in Catering, Customer Service, and Coaching with a strong emphasis on sustainable business development. Strong professional studying a Bachelor Degree of Marine Biology focused in Marine Biology and Human influences at University of Exeter. I aim to use both my scientific education and my career in hospitality to be a leading figure in the food and beverage industry with heavy emphasis on the sustainability of the environment.

Experience

  • Restaurant Manager

    MANGIA LTD - Falmouth, United Kingdom

    Catering
    April 2015 - Now · 3 years and 9 months

    Currently work within a family business where I actively took a role setting it up. I am now the first point of call for all clients. I am responsible for all front of house duties including greeting of customers, order taking, service of drinks and food and ensuring the clienteles’ expectations are exceeded every shift, while at the end of service cashing up and handling finances.

  • Waiter

    Gylly Beach Cafe - Falmouth, United Kingdom

    F&B service
    February 2014 - Now · 4 years and 11 months

    Within my studies I also work part time job at one of the busiest establishments in Cornwall where I work as a waiter serving tourists, locals and corporate customers. Responsibilities include keeping an informal yet professional vibe to a bustling beach café and maintaining a high standard of customer service while also taking on ordering responsibilities via EPOS systems ensuring customer satisfaction is maintained at a high level.

Education

  • Bachelor Degree in Marine Biology

    University of Exeter - Falmouth, United Kingdom

    September 2015 - May 2018

Languages

  • English
    Native or fluent
    100%

Skills

  • A team player
  • F&B management
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