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My name is Gianluca, i'm an italian guy from Rome,Italy Since 2006 i'm working in Hospitality/Tourism jobs Worked 5 years in Italian resorts from 2006 to 2010 as an family entertainer ,then moved to the United States of America for 1 year working at the Walt Disney World in Orlando,FL as an Italian culturale representative at Epcot Park. Back to resorts in 2011 for a summer season in Mexico, at the luxury resort " Catalonia Royal Tulum".
Begin of 2012 i started to work on a cruise ship for Royal Caribbean International as a "cruise director's staff",sailing the Caribbean and Mediterranean sea. After 2 years working on a cruise ship i moved to Australia for 6 months working at the Paradise Resort on the Gold Coast(voted best family resort in Australia), as an activities host.Alter this 6 months experience in Australia andbackpacking around Asia, i went back to my career
onboard a cruise ship with Royal Caribbean International, as a Shore Excursions Staff.
1 year of experience in a Hotel/Residence/Hostel in Rome as receptionist/front desk.(Aurelia Vatican Apartments/The Bricks Rome).
I have a huge desire to build something new and different.
I love to work in multicultural places with people from all around the world, team work, crowd control and guests experience, passion, problems solving and desire to learn are some of my best skills.
Shore Excursion Staff
Royal Caribbean International - Miami, FL, United StatesTourismAugust 2017 - Now · 1 year and 6 months
Provides guest services with regard to tour sales, refunds, complaints, and general port and ship information.May conduct scheduled tour presentations to guest audiences. Participates in maintaining shipboard shore excursion video. May rewrite scripts or work with Broadcast Technician to shoot footage as needed.Works the assigned Shore Excursion shifts on the sales desk, the pier, lounges or other venues as directed by the Explorations! Manager and operates computer sales terminals.Coordinates tender operations when required with other Marine or Hotel departments.
Easy Travel Thailand - Ko Samui, ThailandTourismMay 2017 - August 2017 · 4 months
Online Travel Consultant making itineraries and selling tours of Thailand for the DMC “Easy Travel Thailand”, a tour operator certified and approved by Evaneos.
Front Desk Receptionist
Aurelia Vatican Apartments - Rome, ItalyTourismJuly 2016 - May 2017 · 11 months
Working in a busy holiday residence, close to the Vatican City,taking care of check in\out, online and internal bookings, checking of apartments, welcoming guests,promotong and booking tours and activities.
Budds In Surfers - Surfers Paradise, AustraliaTourismDecember 2014 - March 2015 · 4 months
Working at the hostel for accommodation all duties from cleaning to day help, maintenance, guests assistance,tour sells and promotion, night activities host taking guests out and organizing some social events with the purpose to connect our guests and increase the hostel revenue2016
Zagame Coorporation - Surfers Paradise, AustraliaTourismSeptember 2014 - March 2015 · 7 months
host kids and family activities - ice rink attendant "help and assist kids and adults during their skating session" "welcoming guest and interacting" - water park attendant - guests interaction Character Performer in Mascotte, with photo sessions, parades and dance breaks .
Royal Caribbean International - Miami, FL, United StatesTourismFebruary 2012 - June 2016 · 4 years and 5 months
Host/ Organize Activities on board the cruise ship/ Crowd Control
Sport Activities Coordinator
Veratour - Playa del Carmen, MexicoTourismMay 2011 - October 2011 · 6 months
Hosting activities in different languages ( italian, spanish and english) organization of huge variety of different sport activities, plus guests assistance, sells and promotion of resort’s tour on the mexican riviera, and interacting all the time with guests and night shows partecipation.
Italian Culturale Rapresentative
Walt Disney World - Orlando, FL, United StatesTourismApril 2010 - April 2011 · 1 year and 1 month
DUTIES: Handling cash manually or by using computerized registers, Receiving/putting away stock and deliveries Lifting, stacking, and pushing strollers and wheelchairs for rent. Preparing food/candy Selling alcohol, Prepping packages for shipping/delivery. Working as part of a large team, greet and interact with guests while sharing Italy's rich culture , and hosting kids activities
GSA Club - Cecina, ItalyTourismJune 2006 - April 2010 · 3 years and 11 months
Duties:Operation of "La Buca del Gatto hotel " including daily inventory, arts and crafts coordination, kids camp counselor, and equipment rental Perform 'in-character' (Costume) Coordinate Pool Games, volleyball, basketball, and or host of other activities Act as the primary conduit for resort wide activities knowledge and information Coordinate activities across all age-ranges Host bingo and other activities on stage and over microphone / soundsystem Provide a welcoming experience for Guests through Check-in promotions and welcome party staffing Keep the team motivated Comedy Lab Acting ( musical and cabaret shows) . Organize and host kids activities.
Istituto di stato per la Cinematografia e Televisione Roberto Rossellini - Rome, ItalySeptember 1999 - July 2004
ItalianNative or fluent100%
- Guest Services
- Problem solving
- Travel Consultant