Gidea Van der Linde

Gidea Van der Linde

Hotel Contoller (Internal auditor) at Princess Cruises
Lives in Los Angeles, CA, United States
over 6 months ago

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A highly experienced Customer Service Management Professional with the ability to provide strategic planning and operational management control across multiple venues with the ability to develop innovative solutions leading to increases in operational and business effectiveness.

Recognised for expertise in forward planning to meet tight deadlines, setting strategic meetings, diary management, travel arrangements, HR and finance activities, handling all correspondence and preparing and submitting detailed information to tight deadlines.

Experienced includes - customer service management, account management, contract management, supplier management, cost control, portfolio management, stakeholder management, team leadership, strategic planning, streamlining operations to improve efficiency, forecasting / planning, business development, contract negotiation, resource management, problem resolution.

Experience

  • Hotel Contoller (Internal auditor)

    Princess Cruises - Los Angeles, CA, United States

    Guest Relations
    January 2018 - Now · 11 months

    Support organisation to accomplish objectives by managing internal audit processes with cash controls of floats and stock of revenue departments. Coordinate and supervise supply, storage, distribution, and recording of materials to maintain quantities adequate for current needs without loss. Conduct several evaluations within various departments for corporate improvement. Key Contributions:  Ensure that Hotel & Statutory policies are in compliance assistance in developing, updating, and implementing new policies  Nominated by top management to led implementations of crew office program with other companies and projects  Rationalised guest service by determining improvement requirements through on aboard guest surveys.  Identify and executed new technologies to reduce cost on the loyalty program.  Assist and coordinate with Film groups onboard for popular TV series e.g Ocean Treks, La Sopersa

  • Senior Assistant Purser/Finance Manger/Customer Relations/Crew Manager

    Princess Cruises - Santa Clara, CA, United States

    Management
    March 2013 - January 2018 · 4 years and 12 months

    • Responsible for ensuring a first rate customer experience at all times for over 3,600 guests through 12 Receptionists/Customer Service Agents, monitoring performance and delivering guidance and advice • Creating lasting and memorable guests experiences • Delivering first class concierge services to internal & external customers to meet quality standards • Identify guests needs, ensuring all guest complaints are dealt in a quick and efficient way with a satisfactory resolution • Maintaining full responsibility for the handling, security and transfer of up to $4miilion in cash • Acknowledged for the ability to form excellent relationships with personnel and clients at all levels • Providing assistance and assurance to guests as the Guest Relations Officer dealing with emergency situations and medical situations in diplomatic, caring and sensitive manner • Working in conjunction with HR concerning all crew issues including, payroll, hours of work, disciplinary.

  • Assistant Purser (Front Desk Supervisor/Night Manager

    Princess Cruises - Los Angeles, CA, United States

    Guest Relations
    February 2011 - March 2013 · 2 years and 2 months

    Enhanced personal skills regarding financial audits, port/immigration requirements, and service recovery as well as customer service to deal with internal and external customers. Collaborated with customer service agent and the Guest Relations Manager to complete overall assigned operations as per time and quality constraints. Oversaw overall operations related to Assistant Crew Manager, Night Financial Manager, Administration Officer, assistant shore excursion manager, and front desk supervisor roles. Key Contribution:  Attended and swiftly responded to phone calls for any hotel matters to maintain secure environment.  Running Night Audit, checking daily revenue report  Successfully achieve the award of Consummate host of the month Feb 2014.  Delivered exceptional services to the customers that improved customer experience.  In charge of clearance of passengers of all nationalities onboard (70+)  Supervisor of the Front Desk assist Guest Relations Manager

  • Junior Assistant Purser, (Customer Services Agent)

    Princess Cruises - Los Angeles, CA, United States

    Guest Relations
    March 2007 - February 2011 · 3 years and 12 months

    Assistant Purser, Feb 2011 to March 2013, Princess Cruises – Los Angeles, USA Enhanced personal skills regarding financial audits, port/immigration requirements, and service recovery as well as customer service to deal with internal and external customers. Collaborated with customer service agent and the Guest Relations Manager to complete overall assigned operations as per time and quality constraints. Oversaw overall operations related to Assistant Crew Manager, Night Financial Manager, Administration Officer, assistant shore excursion manager, and front desk supervisor roles. Key Contribution:  Attended and swiftly responded to phone calls for any hotel matters to maintain secure environment.  Running Night Audit, checking daily revenue report  Successfully achieve the award of Consummate host of the month Feb 2014.  Delivered exceptional services to the customers that improved customer experience.  In charge of clearance of passengers of all nationalities onboard (70+)  Supervisor of the Front Desk assist Guest Relations Manager

  • Reservationist

    Conrad Pezula - Sparrebosch, Knysna, South Africa

    Reservations
    May 2005 - February 2007 · 1 year and 10 months

    Public Relations, Guest Relations and reservations Communication with guests, clients, agents both verbally and through written correspondence Receive, Process and Follow up of FIT (individual) Reservations Responsible for compiling quotations, contracts and budgets of traveling parties. General Front Office Administration

Education

  • Hospitality Management

    free state - Technikon

    December 2001 - February 2005

Languages

  • English
    Full professional
    80%
  • Afrikaans
    Full professional
    80%
  • Italian
    Limited working
    40%

Skills

  • A team player
  • Attention to detail
  • Dealing with customer
  • event managment
  • Good communicator
  • Good team work
  • Great customer service
  • Handle pressure
  • Managing a team
  • Managing money
  • pest management
  • Problem solver
  • resource manage
  • Self-awareness
  • Solving problems
  • Special events
Connections
Luigi Clesceri
Food Beverage Assitant Manager at Meliá Hotels International
Tetiana Biegunkova
Guest Relations Officer at Princess Cruises
Dusko Babic
Customer Relations Mgr (Front of House Mgr & Event Manager) at Princess Cruises
View 6 connections
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