Gilbert Mogere

Gilbert Mogere

Concierge Agent at W Residences Dubai
Lives in Dubai, United Arab Emirates

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5 years and 7 months

  • Concierge Agent

    W Residences Dubai - Dubai, United Arab Emirates

    June 2021 - Now · 1 year and 11 months

    Supply Residence owners and guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities. Understand and assist with Residence owners’ reservation services. Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for Residence owners when requesting for their vehicles. Respond to and coordinate Residence owners’, guests’, and visitors’ requests for special arrangements or services (e.g., babysitting, business center services, dry cleaning, financial services, flowers, interpretation services, mailing, notary, repairs, religious services, reservations, spa services, entertainment/sporting events, shopping) by making arrangements with designated vendors or identifying appropriate providers according to departmental standards. Arrange transportation (e.g., taxi cab, shuttle bus) for Residence owners/guests/visitors, and record advance transportation request as needed. Contact appropriate individual or department (e.g., Bell person, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve call, request, or problem. Schedule and assist with dry-cleaning, contractors, decorators, realtors, and any other vendors. Gather, summarize, and utilize information about all third party vendors who may assist in repairing the Residence owners’ units. Monitor and maintain that all service agreements are signed by the Residence owners, work orders are in place and uploaded into system and proof of insurance is up to date and in the Residence owners’ files. Monitor and maintain the cleanliness of the lobby and work areas. Announce all visitors, contractors, decorators, realtors etc. to Residence owners before allowing them to go up and permit access to only authorize visitors. Provide proper documentation and visitor passes. Perform Lobby Ambassador Tasks.

  • Concierge

    Taj JLT - Jumeirah Lakes Towers, Dubai, United Arab Emirates

    December 2019 - May 2021 · 1 year and 6 months

  • Door Ambassador

    Al Bandar Rotana - Dubai, United Arab Emirates

    Porter / Driver
    December 2018 - December 2019 · 1 year and 1 month

    Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Move at a speed that is required to respond to work situations (e. g., run, walk, jog). Read and visually verify information in a variety of formats (e. g., small print). Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on property premises. Perform other reasonable job duties as requested by Supervisors.

  • Guest Relations/Receptionist

    BLUE SPRING HOTEL - Dubai, United Arab Emirates

    Guest Relations
    May 2017 - June 2018 · 1 year and 2 months


  • BusinessAdministration

    Kisii university - Kenya

    September 2015 - December 2017


4 languages

  • Swahili

    Full professional

  • English

    Full professional

  • Arabic

    Limited working

  • French

    Limited working

Personal information


  • Kenyan

Work Permits

  • United Arab Emirates

Date of birth

December 20th 1994

Competitions & Awards

1 competition

  • Business Administration

    Management awards - Kisii, Kenya

Kalu Ikechukwu Samuel
Front Office Door Ambassadors-Concierge Agent at W Dubai - The Palm
Purna Silva
Paymaster and P & C Executive at Avani Muscat Hotel & Suites
Raheel Zaman
Front Desk Receptionist at Emrill Services LLC
View 273 connections
Kempinski Hotel & Residences Palm Jumeirah Paramount Hotel Dubai & Paramount Hotel Midtown Jumeirah at Saadiyat Island Resort - Jumeirah Group
Jumeirah at Saadiyat Island Resort - Jumeirah Group
Saadiyat Island, Abu Dhabi, United Arab Emirates
Other members
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Dubai, United Arab Emirates
Krishna Bahadur
Bengaluru, India
Devang Arora
Dubai, United Arab Emirates
Mohamed MOUTAA
Geneva, Switzerland
Sean Ralph
Salzburg, Austria
View more
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