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Motivated and adoptable hotel worker with Slovenian citizenship in Belgrade, Serbia.
Skilled in F&B and now focused in improving in Front Office department.
I belive that well managed tourism brings satisfaction both for tourists and for workers.
In love with tourism, hotel and restaurant world.
Courtyard by Marriott Belgrade City Center - Belgrade, SerbiaFront Office conciergeJune 2018 - Now · 1 year and 7 months
Part-time job occupation during studies. First started 1 month practice as a student in Front office, then after one valet left the company I got the job on same position. While working on valet position, I am learning about receptionist job and OPERA. - Monitor and direct personal and commercial vehicle traffic on property. - Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. - Communicate parking procedures to guests. - Follow all company policies and procedures, maintain confidentiality of property information - Welcome and acknowledge all guests according to company standards - Speak with others using clear and professional language, answer telephones using appropriate etiquette. - Comply with quality assurance expectations and standards. Welcoming guests, informing about hotel and city tourist offer, concierge services, answering phone calls, patroling, parking and keeping record of cars
Front Office Agent
1661 Inn & Hotel Manisses - New Shoreham, RI, United StatesFront Office receptionJune 2015 - October 2018 · 3 years and 5 months
J1 visa. My duties were making room reservations, check in/check out, welcoming and accommodating guests to their rooms, responding e-mails, making phone calls, balancing money. During happy serving wine and cheese. Reservation system that I worked on was - Global Resort Systems.
ACCOR - Issy-les-Moulineaux, FranceF&B serviceFebruary 2018 - June 2018 · 5 months
Pre-opening hotel, learning, working as a waiter in a la cart restaurant, interacting with guests daily, food expediting between kitchen and waiters
Sani resort - Sane, GreeceF&B serviceJune 2014 - October 2014 · 5 months
Working at the pool bar, a la card menu, guests mostly from England and Russia
Singidunum UniversityOctober 2017 - December 2018
College of Tourism and Economy BelgradeOctober 2012 - March 2016
Native or fluent
Native or fluent