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My Name is Gioacchino I am an experienced and enthusiastic professional with more than 13 years of experience driving operations and customer service within the food and beverage hospitality industry.
My background includes leading operations, teams, and customer relations to propel efficient, seamless operations while ensuring outstanding guest experiences and first-rate product and service quality. From planning and executing special events to motivating and managing results-driven staff.
I have demonstrated capabilities in:
– Managing day to day operations for all dining area
– Controlling all areas of cost management pertaining to cost of food, beverages and other related expenses
– Planning and managing procurement, production and presentation of all food and beverages in the restaurant in a safe, sanitary and cost effective manner
– Ensuring that each customer receives outstanding service by providing a friendly and welcoming atmosphere
– Reviewing food service trends and suggesting modifications in menu and presentation appropriately
– Controlling food waste, product inventory, payroll and expenses, fully responsible for the P&L
Thank you for your time and consideration.
Restaurant General Manager
Simply Italian Restaurant Dubai - Dubai, United Arab EmiratesManagementAugust 2017 - Now · 1 year and 4 months
Checked Profit and Loss of restaurant, accounts and identified business solutions for restaurant profitability. Developed suggestions to increase restaurant profitability and measures to reduce costs and increase revenue. Plan and supervise marketing and promotion activities to attract more customers Appointed chef to account to help in reducing menu costs and introduced menu and inventory control tools, wastage report, menu engineering. Brought new food suppliers to lower the cost and assisted in food menu creation. Coordinate, direct and manage the food and beverage operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business. Coordinate restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, and disciplining staff. Planning, monitoring and reviewing job description Planning, monitoring and reviewing quality service standard, budget, and target. Enforcing policies, Key Performance Indicator, and Service Operation Procedures. Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service is delivered.
Food and Beverage Manager
Topsy Industry - Shanghai, ChinaF&B serviceMay 2016 - May 2017 · 1 year and 1 month
Food and Beverage Manager
Cruitaly - Shanghai, ChinaF&B serviceNovember 2015 - May 2016 · 7 months
Assistant food and beverage manager
Allegroitalia Hotel and Resort - Guilin, ChinaF&B otherMay 2015 - October 2015 · 6 months
Mef Company "lido Complex" - Hamilton, BermudaF&B serviceMay 2012 - September 2014 · 2 years and 5 months
Mef Company "lido Complex" - Hamilton, BermudaF&B serviceMarch 2011 - May 2012 · 1 year and 4 months
Mef Company "lido Complex" - Hamilton, BermudaF&B serviceMarch 2010 - March 2011 · 1 year and 2 months
food and beverage management school
ALMA - Parma, ItalySeptember 2014 - October 2015
Hotel management school
Erminio Maggia Stresa - Piedmont, ItalySeptember 1998 - July 2002
ItalianNative or fluent100%
- Team player