Gioacchino Liguori

Gioacchino Liguori

Eko Signature Hotel Manager at Eko Hotels and Suites
Lives in Salerno, Italy
over 6 months ago

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Specialties:

Hotel Management
Hotel Operations
Front Desk Operations
Guest Retention
Hospitality Management
Guest Service
Concierge
F&B
Housekeeping
Training and Coaching
HR
Opera
Micros
Kitchen
HACCP
Fire and Safety
Couching and Counselling
Hotel Procedures & Standards
Marketing & Sales
PR

Experience

  • Eko Signature Hotel Manager

    Eko Hotels and Suites - Nigeria

    Other
    July 2014 - Now

  • Eko Signature Hotel Manager *****

    Eko Hotel & Suites - Nigeria

    Other
    July 2014 - Now

    Hotel manager *****, Operation Manager/ Food and Beverage Director, Enthusiasm and passionate , quick problem solver, excellent negotiation abilities, love challenges, scheduling, forecasting, planning, organizing, communication, coaching and counseling. Program management: Opera, Delphi, Material Control, Micros, Outlook and Microsoft Office. Oversees and supervises daily operations of the restaurant ⎕Managing the Food & Beverage service to consistently high standards ⎕ Effectively controlling the flow of customers and orders throughout service ⎕Dealing with any customer queries in an appropriate manner ⎕ Responsibility for accurate management of all transactions during service ⎕ Managing staff schedules, stock and wastage levels ⎕ Banqueting Management ⎕ Participates with operation management team to originate, plan, develop and implement long and short term goals ⎕ Resolves routine problems encountered in performance of work assignments ⎕ Conduct training and refresher classes for all F&B personnel in the correct procedures ⎕ Always act in the best interests of the company with regard to minimizing costs and maximizing revenue within the bounds of the Operations Contact. ⎕ Oversee restaurants and banquets plan menus, set prices, and order supplies. ⎕Direct day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. ⎕Ensure staff is properly trained on quality and service standards and has the tools and equipment to carry out job duties. ⎕Promote teamwork and quality service through daily communication and coordination with other departments. ⎕Recommend and/or initiate salary, disciplinary or other staffing/human resource-related actions in accordance with company rules and policies.

  • Hotel Manager

    Eko Signature Hote - Lagos, Nigeria

    Asset Management
    October 2014 - August 2017

    • Maximise guest’s satisfaction and increase revenues. • Build strategies and objectives, develop relationships with key accounts • Manage staff, labor cost, training, development to meet the goals and a carrier path. • Manage all the independent revenue and expense area to ensure profitability. • Monitor cost control, property condition, cleanliness and quality throughout the hotel. • Maintain quality service by establishing and enforcing hotel standards and procedures. • Implement safety and security policies and procedure. • Maximise revenues increasing the average daily rate (ADR) through Internet based third party wholesalers. • Develop, implement and sustain program focusing on incremental business.

Languages

  • English
    Native or fluent
    100%
  • Italian
    Native or fluent
    100%
  • French
    Professional working
    60%
  • Spanish
    Professional working
    60%
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