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Assistant Manager of Holiday Home
Self Employed - Naples, ItalyManagementJanuary 2011 - Now · 7 years and 12 months
Booking; check in; check out; customer care; housekeeping.
inter-studioviaggi - London, United KingdomCommunicationJuly 2018 - August 2018 · 2 months
24/7 availability for every problem students or College Director may have; students assistance during boarding and landing operations in the airports; daily students check aimed to verify they are awake and in time to get prepared to go to the canteen and having breakfast; guiding students to their classes, making sure everyone is present and in time, informing the College Director of any absence due to health problems; making sure students respect the planned break periods during lessons and the lunch and dinner timetable; participation in daily meetings with the College Director, Group Leaders, Activity Leaders and SAM (Senior Activity Leader); punctuality in gathering the students for the afternoon excursions, providing them information about the itinerary and the timetable of departure and return meeting points; driving students during the whole excursions with the help of the Activity Leaders; helping the Activity Leaders during the evening activities; ensuring that students are in their rooms by the scheduled time.
Stage Front Office
La Ciliegina Lifestyle Hotel - Naples, ItalyFront Office receptionJune 2017 - September 2017 · 4 months
Booking; cashier balancing; check in; check out; customer care; e-mailing; housekeeping; quality check; reception; revenue management; telephone switchboard operator.
Stage Front Office
Conti di San Bonifacio Wine Resort - Pisa, ItalyFront Office receptionApril 2017 - May 2017 · 2 months
Booking; check in; check out; customer care; e-mailing; reception; telephone switchboard operator.
Mama Tours Srl - Naples, ItalyCustomer ServiceSeptember 2013 - November 2013 · 3 months
University traineeship: Information clerk; stock clerk; telephone switchboard operator; travel organiser; travel consultant.
Master's Degree in Tourism Development and Management
Università degli Studi di Napoli Federico II - Naples, ItalyMarch 2014 - October 2016
Final degree mark: 110/110 cum laude Thesis title: The growth strategies of hotel industry through franchise agreements. The case of Marriott International group. Thesis subject: Governance and Management of Hotel Industry.
ItalianNative or fluent100%
- Fluent English
- Microsoft Office, Outlook
- Microsoft word and excel
- MS PowerPoint
- Public Relations
- Public Speaking
- Social Media
- Vertical booking