Giorgio Nania

Giorgio Nania

Senior Booking/Sales Agent, passenger department at Grimaldi Group
Lives in Naples, Italy

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Experience

8 years and 9 months

  • Senior Booking/Sales Agent, passenger department

    Grimaldi Group - Naples, Italy

    Customer Service
    April 2019 - September 2019 · 6 months

    Booking management – Call center – Customer care – Delays report – E-mailing – Refunds – Tickets amendment and cancellation.

  • Assistant Manager of Holiday Home

    Self Employed - Naples, Italy

    Management
    January 2011 - June 2019 · 8 years and 6 months

    Booking; check in; check out; customer care; housekeeping.

  • Group Leader

    inter-studioviaggi - London, United Kingdom

    Communication
    July 2018 - August 2018 · 2 months

    Assistance to the students and their families both during check-in and check-out operations in the airports and during the entire stay at the College, with 24/7 availability – Daily meeting with College director and university staff in order to set up the daily and weekly program.

  • Stage Front Office

    La Ciliegina Lifestyle Hotel - Naples, Italy

    Front Office reception
    June 2017 - September 2017 · 4 months

    Booking management – Check-in/check-out – Customer care – Daily cash closure – E-mailing – Housekeeping – Quality check – Reception – Revenue Management – Telephone switchboard operator.

  • Stage Front Office

    Conti di San Bonifacio Wine Resort - Pisa, Italy

    Front Office reception
    April 2017 - May 2017 · 2 months

    Booking management – Check-in/check-out – Customer care – E-mailing – Reception – Wine sale.

  • Travel agent

    Mama Tours Srl - Naples, Italy

    Customer Service
    September 2013 - November 2013 · 3 months

    University traineeship: Information clerk; stock clerk; telephone switchboard operator; travel organiser; travel consultant.

Education

  • Master's Degree in Tourism Development and Management

    Università degli Studi di Napoli Federico II - Naples, Italy

    March 2014 - October 2016

    Final degree mark: 110/110 cum laude Thesis title: The growth strategies of hotel industry through franchise agreements. The case of Marriott International group. Thesis subject: Governance and Management of Hotel Industry.

Languages

2 languages

  • Italian

    Native or fluent

  • English

    Full professional

Personal information

Nationalities

  • Italian

Date of birth

August 17th 1992

Driving License

Yes

Skills

24 skills

  • Back Office
  • Call Center
  • Cruise Industry
  • Customer Care
  • Customer Retention
  • E-Dea
  • Email
  • Fluent English
  • Front Office
  • Hotel
  • Leadership
  • Maritime Transport
  • Microsoft Office, Outlook
  • Microsoft word and excel
  • MS PowerPoint
  • navigation
  • Public Relations
  • Public Speaking
  • shipping,
  • Social Media
  • Teamworking
  • Tourism
  • Transportation
  • Vertical booking

Additional Information

1 information shared

  • Hobbies

    Nowadays my interest is turned to the discipline of Calisthenics that I consider a complete sport, nice to see, fun and which can give considerable satisfaction.

Connections
Laura Ruggiero
Global Corporate Sales Coordinator at Marriott International
Ciro Borrelli
Food & Beverage Management Trainee at Hilton Hotels & Resorts
Following
The London Residents Club
London, United Kingdom
The Ritz London
London, United Kingdom
Other members
Massimo Pisciotta
Paestum, Italy
Raffaele Amato
Campania, Italy
Luca Faella
Ravello, Italy
View 192271 members