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Studying customer needs is always the basic instrument of a perfect guest service, and it led me to very positive feedback and recognition, working either in the tourism or retail.
Course Leader at EF (Education First)
Lavoratore autonomo - Milan, ItalyCustomer ServiceSeptember 2010 - Now · 8 years and 3 months
Jobs on call: - Tourism: EF Travels Language School - Course Leader Summer 2017 and 2018 (UK/USA/Malta) awarded as Best Italian Course Leader both 2017 and 2018 with other 5 among 400+) - Retail: (Fnac/Trony) Openings/head of dept./store manager/shop assistant - Music business: retail stores, records labels, wholesalers, tour manager (Universal Music/M.T. Distribution/VideoDelta/Ponderosa Artists Mgmt)
Diploma di Maturità / High School Degree
Istituto Tecnico Superiore per il Turismo 'Stendhal', Milano - Milan, ItalySeptember 1981 - July 1986
Tour Operator school / Tourism Main Classes: English, French, German, History, Art, Geography, Tourism, Accountanting, Customer Service, Travel Ticketing and Hotel reservations.
ItalianNative or fluent100%
EnglishNative or fluent100%
- Good at multitasking
- Good customer service
- High attention to detail
- Multi languages
- Open minded
- Stong team work
- TEAM LEADER
- Very flexible