Giovanni Pollastri

Giovanni Pollastri

Alumni from Istituto Tecnico Superiore per il Turismo 'Stendhal', Milano
Lives in Milan, Italy
over 6 months ago

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Studying customer needs is always the basic instrument of a perfect guest service, and it led me to very positive feedback and recognition, working either in the tourism or retail.

Experience

  • Course Leader at EF (Education First)

    Lavoratore autonomo - Milan, Italy

    Customer Service
    September 2010 - Now · 8 years and 3 months

    Jobs on call: - Tourism: EF Travels Language School - Course Leader Summer 2017 and 2018 (UK/USA/Malta) awarded as Best Italian Course Leader both 2017 and 2018 with other 5 among 400+) - Retail: (Fnac/Trony) Openings/head of dept./store manager/shop assistant - Music business: retail stores, records labels, wholesalers, tour manager (Universal Music/M.T. Distribution/VideoDelta/Ponderosa Artists Mgmt)

Education

  • Diploma di Maturità / High School Degree

    Istituto Tecnico Superiore per il Turismo 'Stendhal', Milano - Milan, Italy

    September 1981 - July 1986

    Tour Operator school / Tourism Main Classes: English, French, German, History, Art, Geography, Tourism, Accountanting, Customer Service, Travel Ticketing and Hotel reservations.

Languages

  • Italian
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • French
    Professional working
    60%
  • Chinese
    Limited working
    40%
  • Spanish
    Limited working
    40%
  • German
    Limited working
    40%

Skills

  • Good at multitasking
  • Good customer service
  • High attention to detail
  • Multi languages
  • Open minded
  • Stong team work
  • TEAM LEADER
  • Very flexible
Following
Leonardo Hotels
Berlin, Germany
Baglioni Hotels
Milan, Italy
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