Giulia Gortana

Giulia Gortana

Senior Operations Manager at EF Educational Tours
Lives in Lucerne, Switzerland
over 6 months ago

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Over 10 years of experience in Operations, Purchasing and Event Management within the Travel & Tourism industry.
Known for her exceptionally strong work ethics, professional enthusiasm as well as her committed and goal-oriented way of working.
Recognized to be well organized and with a proven ability to create, maintain and enhance client, stakeholder and peer relationships while working both independently and within a multicultural environment.

Experience

  • Senior Operations Manager

    EF Educational Tours - Lucerne, Switzerland

    Tourism
    September 2016 - April 2018

    ° Develop/ Maintain an allocation strategy for each experience which meets cost, quality, and capacity limitation ° Ensure flow of all components and communicate group specific information to suppliers and Tour Director ° Conduct pre-departure calls with Tour Directors and make final ‘ tweaks’ to itinerary to ensure great tour flow ° Proactively monitor on-tour experience via received feedback and support groups on the road ° Handle production related customer requests together with colleagues across the department ° Collaborate proactively with our Product Innovation team in Boston to develop itineraries and educational content ° Perform constant analysis to identify improvements and innovative opportunities for the business

  • Area Manager

    EF Educational Tours - Lucerne, Switzerland

    Tourism
    January 2012 - September 2016

    • Produced student tours for North American high schools groups traveling to Europe • Negotiated contracts with hotels in Italy • Allocated hotels, restaurants, local guides, water-taxis, headsets services according to tour itineraries and strict budget • Communicated with suppliers regarding group updates, solved on-tour problems • Operational support towards Tour Directors and clients

  • Regional Coordinator

    EF Educational Tours - London, United Kingdom

    Tourism
    January 2011 - July 2011

    ° Organizing International overnights, sightseeing and transfers in London ° Booking coaches for London optionals ° Processing transfer debriefings ° Processing office invoices ° Assisting with airport transfers ( arrivals and departures) in London

  • F.I.T and Group Tour Consultant

    Target Travel sr - Venice, Italy

    Tourism
    October 2006 - January 2010

    °Organizing tailor-made tours in Italy for groups of foreigners. Assisting them from the beginning to the end of the tour by booking all services needed: Hotels, tour managers, coach services, restaurants, local guides, entrances to local museums and archaeological sites as well as arranging church services, informal singing, promoted concerts, school exchange concerts throughout Italy. ° Organizing shore excursions for individual travelers and groups in the main Mediterranean ports of call ( Venice, Rome, Barcelona, Athens, etc) in addition to pre and post cruise stay.

  • Guest Service Representative

    Comfort Inn - Thunder Bay, Canada

    Front Office reception
    March 2006 - August 2006

    • Maximizing guest relations from arrival through departure, adhering to service standards and handling all guest inquiries with a friendly and accurate response. • Ensuring the equipment and general working area is maintained to a high standard • Answering all front office telephone calls • Registering all arriving guests • Handling room keys for in house guests, ensuring security procedures are strictly adhered to • Preparing accurate daily functions sheets and posting all guest and group charges • Check out procedures of departing guests • Cashiering duties and assisting in the auditing of room and tax charges • Running of daily computer reports

Education

  • Tourism Economics and Management

    University of Trieste - Trieste, Italy

    September 2001 - July 2005

Languages

  • English
    Native or fluent
    100%
  • Italian
    Native or fluent
    100%
  • Spanish
    Notions
    20%
  • German
    Notions
    20%

Skills

  • Committed team player
  • Customer oriented
  • Detail oriented
  • Highly professional
  • Positive attitude
  • Professionalism
  • Quick learner
  • Work ethics
  • Work hard
Following
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