Giulia Oliva

Giulia Oliva

Guest Services Assistant at Native
Lives in London, United Kingdom
over 6 months ago

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Experience

  • Guest Service Assistant

    Native - London, United Kingdom

    Front Office reception
    June 2018 - Now · 8 months

  • Guest Services Assistant

    Native - London, United Kingdom

    Front Office reception
    May 2018 - Now · 9 months

    Native is a company founded twenty years ago that transformed the concept of hospitality. Guests do not book room hotels, but exclusive apartment in different location and size, with or without a concierge, for short or long stay, with staff always available 24/7 to help and answer to any requests. The majority of the property are in London, but the company recently acquired new ones in Glasgow and Manchester. As Guest Service Assistant/Front of House, at Native Bankside, my main responsibility are coordinating all guest related enquires day to day, managing the online bookings out of hours and play a crucial role in customer retention and repeat bookings alongside the property manager.

Education

  • Master degree

    Universita degli studi di Roma 3 - Rome, Italy

    March 2005 - July 2007

Languages

  • Italian
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • French
    Limited working
    40%

Skills

  • Customer sevice
  • Frontoffice
  • General Administration
  • Guest relationship
  • Italian
  • Problem solves
  • Reception
  • Reliable
  • Teamwork
Connections
Hendra Yulianto
F&B Captain/Team Leader (Pre-Opening Team) at Alila Hotels
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